At Gordon Ramsay Steak, every service is a masterclass in choreography, precision, and world‑class hospitality. As Shift Manager, you are the driving force that shapes the guest experience — a leader who commands the dining room with confidence, sets the tone for polished, attentive service, and ensures every moment reflects the unmistakable standards of Chef Ramsay’s vision. This role is built for a seasoned hospitality professional who thrives in high‑pressure, high‑performance environments and brings equal parts operational strength, leadership presence, and guest‑centric intuition. You will champion consistency, elevate the team through mentorship and example, and uphold the integrity of a brand celebrated globally for its commitment to luxury service excellence, refined hospitality, and unforgettable dining experiences.

Key Accountabilities 

• Service Excellence — Ensure all guest interactions reflect Gordon Ramsay’s hospitality standards through attentive service, polished communication, and a commitment to exceeding expectations.
• Daily Operations Oversight — Supervise front‑of‑house activities during assigned shifts, ensuring smooth service flow, proper table management, and timely coordination with the culinary team.
• Team Leadership — Motivate, coach, and support team members to deliver consistent, high‑quality service. Provide guidance during service, assist with problem‑solving, and model professional conduct.
• Guest Relations — Address guest concerns promptly and professionally, ensuring issues are resolved with care and in alignment with brand standards.
• Brand Stewardship — Uphold Gordon Ramsay brand values by exuding confidence, maintaining a positive presence, and reinforcing a culture of excellence across the team.
• Communication Flow — Maintain effective communication between front‑of‑house and back‑of‑house teams to support efficient service and accurate order execution.
• Staff Training Support — Assist with onboarding, training, and ongoing development of FOH team members, ensuring adherence to service standards, safety protocols, and operational procedures.
• Operational Compliance — Ensure compliance with licensing laws, health and safety regulations, and company policies.
• Service Readiness — Oversee pre‑service setup, ensuring the dining room, host stand, and service stations are organized, stocked, and ready for peak performance.
• Collaboration — Work closely with leadership to support scheduling, staff deployment, and service planning.
• Other duties as assigned.

Education & Qualifications 

• Minimum 2 years’ experience in a supervisory or lead role within a premium or fine‑dining environment.
• Must be available to work a flexible schedule including evenings, weekends and holidays
• Post‑secondary education in Hospitality Management an asset.
• An empowering, encouraging leader with a natural ability to bring people together toward a common goal.
• Demonstrated ability to exceed guest expectations through timely, effective, and service‑oriented communication.
• Strong interpersonal and verbal communication skills.
• Excellent organizational skills, including the ability to plan effectively and work without direct supervision.
• Ability to work effectively in a fast‑paced environment and under pressure while maintaining exceptional attention to detail.
• Serving It Right certification required.
• Ability to obtain a criminal background check.
• Working knowledge of MS Office.

WORK ENVIRONMENT CONSIDERATIONS

Standing for extended periods of time in a high‑energy, guest‑facing environment, with continuous movement between the dining room, lobby, and service stations. This role requires non‑traditional hours, including regular weekend shifts, evenings, and holidays. Weekends are the most dynamic and high‑volume periods of the week, offering the opportunity to lead the front‑of‑house team through peak service, uphold service excellence, and directly influence the rhythm, precision, and overall guest experience. This environment is ideal for hospitality leaders who thrive under pressure, embrace the intensity of a fast‑paced dining room, and take pride in being at the center of the action when the restaurant is performing at its highest level.

Total Rewards

We offer a comprehensive Total Rewards package designed to support your well‑being, growth, and long‑term success. Team members receive extended health benefits starting immediately upon hire, paid wellness days, and a Company‑matching RRSP program with up to a 4% match to help you plan for the future. This role also includes three weeks of pro‑rated annual vacation, supporting work–life balance in a demanding culinary environment.

Compensation for this position is aligned with experience, with a salary range of $58,000–$70,000, and eligibility for a performance‑based bonus structure that rewards strong operational results, leadership impact, and contributions to culinary excellence.

Our Companies are committed to fostering a diverse, equitable, and inclusive workplace and welcome applications from all qualified candidates. Accommodation is available throughout the recruitment and selection process. Candidates requiring accommodation are encouraged to advise us at any stage of the process.

 We thank all applicants for their interest; however, only those selected for further consideration will be contacted.