Job Title: Donor Communications Senior Specialist

Location: Calgary, AB | Kelowna, BC | Prince George, BC | Vancouver, BC | Halifax, NS | Ottawa, ON | Montréal, QC(Detailed office location information can be found by visiting this link: https://cancer.ca/en/contact-us)

Work Model: Hybrid Work Model

Salary Band: 5 ($56,000 - $84,000 CAD)

HELP SHAPE THE FUTURE OF CANCER CARE IN CANADA

The Canadian Cancer Society works tirelessly to save and improve lives. We raise funds to fuel the brightest minds in cancer research. We provide a compassionate support system for all those affected by all type of cancer, across Canada. Together with patients, supporters, donors and volunteers, we work to create a healthier future for everyone. Because to take on cancer, it takes all of us. It takes a society.

MAKING AN IMPACT

The Senior Specialist, Donor Communications will support the development of stewardship and cultivation communications in a variety of channels, campaigns and programs.

You’re an experienced digital storyteller who knows how to take facts and information and transform them into engaging and inspiring content to steward and cultivate donors. Your content is impeccable – flawlessly edited for style, grammar and brand alignment – but you never stop analyzing and optimizing to ensure objectives are met. That’s because you’re also a strategic thinker with a keen understanding of the donor lifecycle and you want to contribute to a team committed to improving satisfaction, increasing retention and enhancing lifetime value. You are organized, process-oriented, excel at time management and can juggle competing priorities. A team player, you’re a relationship-builder who thrives on working with multiple stakeholders in a matrix environment.

WHAT YOU’LL BE DOING**:**

• Collaborate in & manage the content development, execution, optimization and expansion of the national Mass Marketing stewardship program across the donor lifecycle to improve retention and support a best-in-class donor experience
• Create engaging and effective content to support stewardship, cultivation, and fundraising tactics across products, segments, and channels, with a focus on digital
• Support the audience stewardship strategy by customizing content for a segment-first approach, and proactively identifying audience-specific opportunities or gaps
• Manage production and fulfillment of print communications, including monitoring inventory levels, coordinating reprints, and working closely with the fulfillment house throughout the print production process (troubleshooting and transferring data, reviewing print proofs and lives, etc.) to ensure timely delivery of print communications to donors
• Manage and coordinate internal content development processes including translation, as well as providing support for the build, testing and deployment of stewardship tactics with cross-functional implementation and execution teams
• Monitor stewardship communication performance analytics and contribute to the recommendation of strategies to improve engagement
• Act as a team subject-matter expert on the stewardship experience, with a keen awareness and understanding of the donor lifecycle, including maintenance of internal lifecycle and communications resources
• Support the strategic development and/or adaptation of donor communications for specific segments and products, with consideration for the overall donor lifecycle and experience
• Support the development and implementation of new strategies to improve retention, including strategic content development and ongoing performance monitoring of new initiatives/communications
• Provide creative input, review, and editing throughout the content development process across stewardship channels and programs, including direct mail, digital, and video tactics
• Demonstrate project management excellence and identify opportunities to improve processes, streamline resources, and improve operational effectiveness
• Build key internal relationships across CCS to support the streamlined development of stewardship communications, including content verification and approvals, as well as to source content opportunities, facts and statistics
• Provide project management and administrative support to the Donor Communications and Stewardship team, including acting as a backup for the team as needed
• Contribute to the content development of new Mass Marketing initiatives
• Work in compliance with the provisions of The Occupational Health & Safety Act and its regulations, and comply with the Canadian Cancer Society’s Health & Safety Policy
• Contribute to our culture of diversity, inclusion, belonging and equity (DIBE) by ensuring that all staff feel represented, valued, and heard across all aspects of their identity, including gender, age, religion, ethnicity, nationality, race, and sexuality.
• Other duties as assigned

QUALIFICATIONS:

• 3-5 years of experience in fundraising and/or stewardship communications in a not-for-profit organization, with a focus on digital
• Post-secondary education, preferably in fundraising, marketing or communications
• Demonstrated experience developing content for a variety of channels/tactics, with well developed instincts for effective emotional storytelling – and a strong portfolio to share
• Creative and strategic thinker with a keen understanding of the donor lifecycle
• Experience creating successful donor stewardship communications that drive retention and revenue growth
• Experience working with and developing variable/dynamic content for different audience segments and products
• Experience working with print fulfillment houses and managing print production and fulfillment for mailed communications
• Proven track record for monitoring and reporting on communication performance to drive results
• Bilingualism (French/English) is highly preferred, with French being an asset due to the organization’s nationwide operations and the need for effective communication across various regions.
• Some video editing experience is an asset
• Others may apply

WHAT YOU CAN EXPECT FROM US:

CCS provides impactful opportunities to transform the lives of Canadians affected by cancer. We are devoted to creating an inclusive workplace that celebrates diverse experiences and skills, encouraging all qualified candidates to join us. Our inspiring culture is rooted in our core values and commitment to meaningful change:

COURAGEOUS UNITED CARING RIGOROUS

We offer a competitive salary, excellent benefits, including paid parental leave, family sick time, and health insurance—and a fulfilling work environment where your efforts make a meaningful impact daily.

COME AS YOU ARE

At CCS, we celebrate individuality and the strength of diversity. We are committed to fostering an inclusive and equitable workplace that empowers everyone. We encourage applications from all qualified candidates, including those from equity-deserving groups such as BIPOC, 2SLGBTQI+ communities, individuals with disabilities, veterans, and others who contribute to the richness of our organization. Together, we unite Canadians to shape the future of cancer care.

HOW TO APPLY:

Qualified candidates are invited to submit their resume, cover letter and salary expectations by November 26th, 2025.

We thank all candidates for their interest and advise that only those selected for an interview will be contacted.

OTHER INFORMATION:

CCS is dedicated to employment equity and encourages applications from all qualified candidates*. In accordance with the local provincial* Accessibility Act*, accommodation will be provided as requested throughout the recruitment process**.* We want to make the interview process a great experience for you!

Please note that in keeping with the mandate of CCS to model and promote healthy lifestyles*, employees are not permitted to smoke in or about CCS premises or while carrying out CCS business.*

Privacy Disclosure

We collect your personal information through forms, by phone or in person to evaluate your candidacy for the role(s) you have applied for, to contact you regarding your candidacy, and to generate recruitment-related reports. If selected for a position at CCS the information provided will be used for the purposes of pre-employment checks and added to your employee file. We may share your personal information with third parties, including recruitment consultants, within or outside your province or territory or outside Canada to carry out the purposes identified above, or as required by law.We may contact you by mail, email, phone or text. You can exercise your right to access your information or have it corrected, unsubscribe from communications or withdraw your consent by selecting these options within the ADP system, or by contacting privacy@cancer.ca. For more information about our privacy practices*, visit cancer.ca/privacy.*

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