Service Desk Analyst - Student
Top Benefits
About the role
About Us FNHA Overview The First Nations Health Authority is a diverse and transformational health organization of professional, innovative, and dedicated team members and leaders.
The first of its kind in Canada, FNHA works as a health-and-wellness partner with BC First Nations to support self-determination and decision-making to improve health outcomes.
The Info Technology team is looking for enthusiastic students to join our team. You will be provided opportunities to learn from hands on experiences and collaborating with experienced individuals in this field.
Title: Service Desk Analyst - Student
Salary: $19.38 - $23.12 - $25.44 per hour (pay range explained below)
Contract: Term until December 31, 2025
Hours: Casual – 37.5 hours (Mon-Fri 8:30 – 4:30)
Location: Various offices in the Lower Mainland (Downtown Vancouver offices and Park Royal Office), on the ancestral Coast Salish Territories of the Squamish, Musqueam & Tsleil-Waututh Nations. This a 100% on-site / in-office position.
About The Role As the Service Desk Analyst - Student, you will be the primary point of contact for all tech-support needs. You will be handling and resolving customer inquiries such as password resets, laptop imaging, equipment preparation for new hires, and managing shipments. As well, you will be collaborating with IT staff while providing support for Service Desk inquiries and issues.
About You To be successful in this role you will have/be –
Education
- Education in IT or a related field of study
Experience
- Some experience supporting IT environments; such as hardware, software, multi-function devices, cell phones etc.
- Customer service experience
Knowledge, Skills, And Abilities
- Attention to detail
- Multitasking
- Excellent written and verbal communication skills
- Must be able to collaborate with customers and other IT staff
Working at FNHA Benefits As a member of the team, you will have access to a wide range of employee benefits from day one, including:
- Access to LinkedIn learning
- Mindful Mondays
- And more!
The First Nations Health Authority is committed to respecting diversity within our workforce; preference will be given to individuals who identify as First Nations, Inuit, or Métis. Leading with culture, all FNHA employees complete San’yas Indigenous Cultural Safety Training. We support our family to be leaders in wellness and all staff members develop a yearly wellness plan as part of their performance partnership and goal-setting.
The Pay Range is the minimum and maximum annual salary based on full time equivalent hours.
Incumbents are typically hired, transferred or promoted between the minimum and midpoint of the range based on their knowledge, skills, abilities and experience in relation to the role requirements.
The top 10% of the pay range is for the incumbents who are industry experts in the job with the combination of exceptional experience and competencies needed to perform all duties and responsibilities at a superior capability level. Internal employee compensation will be determined as per the FNHA Employee Total Compensation Policy.
How To Apply If this sound likes the opportunity for you, please click on the 'Apply for Job' button.
Closing date: August 20, 2025 (at 23:59)
For more information about us, please visit: www.fnha.ca/about/work-with-us
For information about Cultural Safety and Humility (fnha.ca) and for information about Land Acknowledgements
If you have any inquiries or issues please contact FNHA Recruitment at careers@fnha.ca
Follow us at: Facebook Twitter LinkedIn Instagram
About First Nations Health Authority
The First Nations Health Authority (FNHA) is the first and only provincial First Nations Health Authority in Canada. Dedicated to transforming health services for First Nations and Aboriginal people in BC, the FNHA is improving the health of communities by advancing the quality of health care delivered to BC First Nations and Aboriginal people.
Service Desk Analyst - Student
Top Benefits
About the role
About Us FNHA Overview The First Nations Health Authority is a diverse and transformational health organization of professional, innovative, and dedicated team members and leaders.
The first of its kind in Canada, FNHA works as a health-and-wellness partner with BC First Nations to support self-determination and decision-making to improve health outcomes.
The Info Technology team is looking for enthusiastic students to join our team. You will be provided opportunities to learn from hands on experiences and collaborating with experienced individuals in this field.
Title: Service Desk Analyst - Student
Salary: $19.38 - $23.12 - $25.44 per hour (pay range explained below)
Contract: Term until December 31, 2025
Hours: Casual – 37.5 hours (Mon-Fri 8:30 – 4:30)
Location: Various offices in the Lower Mainland (Downtown Vancouver offices and Park Royal Office), on the ancestral Coast Salish Territories of the Squamish, Musqueam & Tsleil-Waututh Nations. This a 100% on-site / in-office position.
About The Role As the Service Desk Analyst - Student, you will be the primary point of contact for all tech-support needs. You will be handling and resolving customer inquiries such as password resets, laptop imaging, equipment preparation for new hires, and managing shipments. As well, you will be collaborating with IT staff while providing support for Service Desk inquiries and issues.
About You To be successful in this role you will have/be –
Education
- Education in IT or a related field of study
Experience
- Some experience supporting IT environments; such as hardware, software, multi-function devices, cell phones etc.
- Customer service experience
Knowledge, Skills, And Abilities
- Attention to detail
- Multitasking
- Excellent written and verbal communication skills
- Must be able to collaborate with customers and other IT staff
Working at FNHA Benefits As a member of the team, you will have access to a wide range of employee benefits from day one, including:
- Access to LinkedIn learning
- Mindful Mondays
- And more!
The First Nations Health Authority is committed to respecting diversity within our workforce; preference will be given to individuals who identify as First Nations, Inuit, or Métis. Leading with culture, all FNHA employees complete San’yas Indigenous Cultural Safety Training. We support our family to be leaders in wellness and all staff members develop a yearly wellness plan as part of their performance partnership and goal-setting.
The Pay Range is the minimum and maximum annual salary based on full time equivalent hours.
Incumbents are typically hired, transferred or promoted between the minimum and midpoint of the range based on their knowledge, skills, abilities and experience in relation to the role requirements.
The top 10% of the pay range is for the incumbents who are industry experts in the job with the combination of exceptional experience and competencies needed to perform all duties and responsibilities at a superior capability level. Internal employee compensation will be determined as per the FNHA Employee Total Compensation Policy.
How To Apply If this sound likes the opportunity for you, please click on the 'Apply for Job' button.
Closing date: August 20, 2025 (at 23:59)
For more information about us, please visit: www.fnha.ca/about/work-with-us
For information about Cultural Safety and Humility (fnha.ca) and for information about Land Acknowledgements
If you have any inquiries or issues please contact FNHA Recruitment at careers@fnha.ca
Follow us at: Facebook Twitter LinkedIn Instagram
About First Nations Health Authority
The First Nations Health Authority (FNHA) is the first and only provincial First Nations Health Authority in Canada. Dedicated to transforming health services for First Nations and Aboriginal people in BC, the FNHA is improving the health of communities by advancing the quality of health care delivered to BC First Nations and Aboriginal people.