**Organization:**Encorp Pacific (Canada)

**Location:**Burns Lake, BC

**Job Title:**Return-It Supervisor

**Position Type:**Permanent Full-Time

About Us

Encorp Pacific (Canada), better known as Return-It, is a British Columbia based federally incorporated, not-for-profit, product stewardship corporation with beverage container management as our core business. Our mandate is to develop, manage and improve systems to recover used beverage containers and end-of-life products from consumers and ensure that they are properly recycled and not land-filled or incinerated. Encorp's evolving collection network consists of 180+ Return-It collection locations across BC.

Job Overview

Encorp is seeking a highly responsible and hands-on Return-It Supervisor to lead the day-to-day operations of a Return-It collection facility. The Supervisor is accountable for overall depot performance, staff leadership, operational efficiency, and customer experience.

Reporting to the Senior Director - Plant Operations and Logistics, this role requires strong leadership, decision-making, and operational management skills. The successful candidate will ensure the depot operates safely, efficiently, and in compliance with all company policies while fostering a positive, customer-focused environment.

Key Responsibilities

Operations & Leadership

• Oversee and manage the daily operations of the Return-It depot, ensuring efficiency, accuracy, and compliance with program guidelines.

• Act as the on-site leader responsible for all operational decisions during business hours.

• Lead, schedule, and supervise staff to ensure appropriate coverage and productivity.

• Ensure accurate counting and processing of beverage container returns through various technologies and automated sorting systems.

• Oversee cash handling procedures, including deposit return transactions and daily reconciliation using the point-of-return (POR) system.

• Prepare and submit end-of-day financial reports and escalate discrepancies as required.

• Monitor container volumes, storage capacity, and site flow; coordinate logistics and pickups with transporters.

• Identify operational challenges and implement or recommend process improvements.

• Ensure full compliance with company policies, procedures, and regulatory requirements.

Customer Experience

• Ensure delivery of a consistently high standard of customer service.

• Handle and resolve escalated customer inquiries, concerns, and complaints professionally.

• Promote awareness of recycling programs and environmental benefits.

• Ensure team members provide accurate, clear, and consistent information to customers.

Health, Safety & Compliance

• Take ownership of health and safety at the depot, ensuring all protocols and procedures are followed.

• Conduct regular safety checks and proactively identify and address hazards.

• Ensure all staff are trained and compliant with safety standards and workplace requirements.

• Maintain a clean, organized, and safe environment for employees and customers.

Equipment & Facility Oversight

• Oversee operation and maintenance of equipment.

• Ensure preventative maintenance schedules are followed and documented.

• Troubleshoot and resolve equipment issues; coordinate with technical support and escalate as needed.

• Ensure safe and proper use of pallet jacks and other material-handling equipment.

Team Leadership & Development

• Provide ongoing coaching, training, development and performance feedback to staff.

• Collaborate with Corporate HR on staffing decisions, including recruitment, onboarding, performance management, disciplinary actions, and terminations, ensuring alignment with company policies and employment standards.

• Foster a positive, accountable, and high-performing team culture.

• Address performance issues and escalate to the Area Manager as appropriate.

Reporting & Communication

• Report on depot performance, issues, and key metrics to the Area Manager.

• Maintain clear and timely communication regarding operational challenges, staffing, and compliance.

• Support implementation of company initiatives and programs at the depot level.

• Duties and responsibilities may evolve based on business needs.

Qualifications

• Strong leadership and team management skills with the ability to motivate and hold staff accountable.

• Excellent organizational and time-management abilities in a fast-paced environment.

• Solid problem-solving and decision-making skills with a hands-on approach.

• Strong communication and interpersonal skills.

• High level of accuracy and attention to detail, particularly in financial handling and reporting.

• Customer-focused mindset with the ability to handle difficult situations professionally.

• Working knowledge of health and safety regulations and best practices.

• Mechanical aptitude or ability to troubleshoot basic equipment issues is an asset.

• Proficiency with basic computer systems, POS/POR systems, and reporting tools.

Education & Experience

• High school diploma or equivalent required.

• Minimum 2–3 years of supervisory or leadership experience, preferably in retail, recycling, logistics, or operations environments.

• Experience handling cash, financial reconciliation, and reporting is preferred.

• Experience working with automated equipment or machinery is an asset.

• Familiarity with recycling programs, depot operations, or environmental services is considered an asset.

• Occupational First Aid certification and/or safety training (e.g., WHMIS) is an asset or willingness to obtain.

Work Schedule

• 40 hours a week

• Tuesday - Saturday 10am – 5pm

Compensation

• $48,000 - $52,000 annually

Supplementary Compensation

• RRSP Matching

• Health & Fitness Allowance

• Public Transit Allowance

Benefits

• 3 Weeks of Company Paid Vacation

• Extended Health, Dental and Vision Care Benefit

• Life insurance

If you have any questions or concerns or if you require any reasonable accommodation during the recruitment process, feel free to send an email to encorprecruiting@returnit.ca.

At Encorp, we are dedicated to fostering a workplace that celebrates diversity and inclusion, where every voice is heard and valued. As we strive to make a positive impact on our natural environment, we believe that a diverse team brings forth fresh perspectives, innovative solutions, and a collective strength that enables us to achieve our mission of used beverage container and waste diversion. If you are passionate about sustainability, eager to lead a team in driving impactful change, and believe in the power of diversity, we invite you to apply for this important position to join our team. Together, we can create a more sustainable future while fostering an inclusive and empowering work environment. Apply today and be a part of our transformative journey at Encorp.