If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.

The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.

As the Team Lead Recreation Facilities, you will provide leadership and direction to unionized staff responsible for the daily operation of multipurpose recreation complexes. Primary duties include:

• Manage staffing functions including onboarding, performance management including coaching, training, development, evaluation, investigation and discipline.
• Manage partner relationships and ensure compliance on lease terms with sport and recreation organizations within complex.
• Lead and participate in operational committees implementing Business Unit policies, standards, procedures and guidelines.
• Manage escalated customer concerns (politically sensitive nature).
• Provide immediate response to complex-based staff and public emergency situations, critical incidents, security and facility breaches.
• Collect and verify information and conduct investigation to complete forms such as: Worker's Compensation Board (WCB), Incident Reports, Spill Release Reports, Near Miss Reports,).
• Complete and compile monthly budget variance reports and review various data sources to ensure operations are within budget.
• Participate in activities for lifecycle projects related to the facilities.
• Set direction for programs and services based on facility utilization, demographics and trends

Qualifications

• A completed 2 year diploma with at least 7 years of experience, OR;
• A degree with at least 5 years of experience.
• Your experience must include the following:
  • Managing staffing functions: onboarding, coaching, performance management and day to day staff supervision.
  • Functional leadership within an arena, aquatics, leisure centre and/or field house operational setting, including operations, facilities, human resources, internal/external partner relationships, and vendor management.
  • Recreation facility operations, including arenas, field houses, aquatics and multi-recreation facilities.
  • Customer service.
  • Financial acumen and budgeting.
  • Recreation programming experience including management of large bookings and special events.
• Success in this role requires strong communication, leadership, initiative, strategic decision-making and partner relationship skills.
• Pool Operator 1 & 2 and Arena Operator 1 & 2 certifications will be considered assets.
• Equivalent combinations of experience and education may be considered.

Pre-employment Requirements

• Successful applicants must provide proof of qualifications.

Position and Pay Information

Business Unit: Recreation and Social Programs

Union: Exempt

Position Type: 1 Permanent

Compensation: Level M1 $115,627 - 144,534 per annum

Hours of work: Standard 35 hour work week.

Days of work: This position works a 5-day work week earning 1 day off in a 3 week cycle.

Location: 2808 Spiller Road SE

Audience: Internal/External

Apply By: May 4, 2026

Job ID: 314212