Who you are

• JS/TS across platforms: web and mobile experience (React Native, iOS, or Android)
• Web3 fundamentals: wallets, signing, RPCs, transactions, explorers, Solana programming model
• Frontend debugging: browser devtools and network traces
• AI tooling literacy: experience with LLMs for support, prompt engineering, and RAG. Comfortable using Cursor and Copilot

What the job involves

• Act as the first point of contact for developers integrating Phantom's SDKs and other products
• Day to day, you’ll triage issues, reproduce bugs, and unblock integrations quickly through clear, friendly support
• You will also contribute to our AI support chatbot as a secondary responsibility by providing training content and feedback that improves answer quality and safety
• Frontline Developer Support: Handle inbound questions via chat and email for SDKs, deep links, provider APIs, and integration setup
• Triage and Escalation: Capture and create crisp internal notes with minimal repro steps, logs, screenshots, and impact for users and partner teams
• Resolution: Diagnose root causes and identify solutions so developers building with Phantom can focus on serving their users with minimal delay
• Documentation: Create and maintain internal and external developer documentation that enables self-service for your team, external developers, and for AI training
• Tooling mastery: Work efficiently in Cursor/CoPilot, GitHub, browser devtools, and block explorers to reduce time to resolution while maintaining quality
• Communication: Respond to developers with professionalism and warmth; be approachable, clear, and supportive in every interaction
• Risk and abuse awareness: Recognize suspicious patterns in API usage or on‑chain activity and escalate when appropriate

Benefits

• Daily meal benefit
• Unlimited PTO
• Comprehensive health plans
• Learning & development
• Montlhy wellness benefit
• Global company offsites