Job Summary The Ramp Specialist is a member of the Airport Operations team and supervises Porter’s contracted ramp ground handler to ensure a safe and reliable operation.

The Ramp Specialist provides onsite support and guidance to the ramp ground handler. Works with the team to ensure consistent execution to defined safety, reliability, and service standards. The Specialist identifies and eliminates barriers to reduce station-controllable delays, meet or exceed reliability and CSAT targets. Works diligently and in conjunction with other departments to achieve a safe and accident-free operation. Regularly engages with handlers to foster their engagement and commitment to Porter’s success. Constantly seeks ways to drive operational efficiency while supporting the handlers.

The Ramp Specialist is responsible for fostering Porter’s high-performance expectations, with significant focus on actively developing the ground handler’s ability to safely and consistently achieve our reliability targets and provide exceptional customer service.

The highest value activity performed by the Airport Operations team is the Turn. To achieve the mandates above, the Ramp Specialist’s primary focus should be at the gate to support the Team as they execute the Turn.

The Ramp Specialist’s position requires occasional travel to other stations in the network to improve under performing areas and start up new stations. This role also requires flexibility of hours to accommodate flight schedules, operational needs and changes due to irregular operations.

The Station Leadership Team’s schedule is assigned in a manner to provide seven day a week coverage with hours targeted at peak operational periods.

Duties & Responsibilities

• Supervise the ground handler’s provision of ramp services

• Enforces company procedures and standards to ensure a safe and accident free operation. Immediately intervene to correct unsafe practices.

• Ensures ground handlers adhere to Minimum Acceptable Performance Standards (MAPS) to improve reliability

• Identifies and eliminates barriers that interfere with the station’s ability to properly execute the turn. Examples include:

• Ensuring there are appropriate ramp staffing levels in line with the contract and take actions to correct if deficiencies exist

• Ensuring that the necessary equipment required for the operation is available and serviceable.

• Ensuring cross-functional alignment between various departments to enable a seamless operation.

• Conducts regular inspections in conjunction with Airport Operations Standards and Quality Assurance to ensure compliance with safety, reliability, service, and regulatory standards and guidelines

• Assists in ramp duties and towing of aircraft, if required, to maintain reliability. Document such actions.

• Care and upkeep of Porter assets - review of tow bar manual, repair and maintenance obligations, replacement parts needed on hand

• Provide feedback and observations on ground handler performance Station Leadership

• Conducts regular after action reviews with the station following observations to ascertain what went well and should be reinforced/repeated and the causes of operational and service misses so they can be corrected going forward.

• Model behaviours consistent with Our:Values and Porter’s Respect and Dignity Policy.

• Engage with the station in the operation to promote operational decision-making, critical thinking, adherence to standards, and problem solving.

• Assist in the training of Team Members and Leads.

• Deploy to other stations to correct areas of underperformance.

• Assist with new station start ups.

• Works with Porter GSE Maintenance and third party suppliers to ensure ground service equipment (GSE) are properly maintained, safe and reliable to support Station operations.

• Actively participates in Porter’s Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understands and promotes the Company’s Safety Policy

Behavioural Competencies

• Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
• Teamwork: Working collaboratively with others to achieve organizational goals.
• Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
• Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
• Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.
• Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
• Exemplifying Integrity: Treating others fairly, honestly, and respectfully, furthering the integrity of the organization and its relationships of trust with team members and the broader community.
• Inspiring Others: Energizing and inspiring others to strive for excellence and commit to common goals and purposes, creating a sense of self-efficacy, resilience, and persistence in followers.
• People Leadership: Assuming a leadership role in helping others achieve excellent results.
• Leading Change: Recognizing the need for change, being open to new ideas and methods, and championing transformational change within the organization and beyond.

Qualifications

• 4 years airline experience on the ramp required.
• 2 years of leadership experience required.
• Able to obtain and hold all required security clearances.
• Strong leadership and communication skills
• Able to lead under pressure.
• Effectively plan and manage resources, both people and time.
• Able to travel.
• Able to work irregular hours.
• Effectively plan and manage resources, both people and time.
• Must have a valid driver’s license and a clean driver’s abstract.

Location

Ottawa (Ottawa Macdonald-Cartier International Airport - YOW)

Company Description Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves a North American network from Eastern Canada. Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®. Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and X.