**JOB TITLE:**Technical Support Analyst

**Company:**Precision Drilling Corp

**Work Arrangements:**On-Site

At Precision Drilling, our mission is to deliver safe, sustainable, and high-performance drilling solutions that reduce risks and optimize resources for our customers across global markets. Driven by our Core Values, we empower our people, invest in cutting-edge technology, and foster lasting relationships built on integrity, collaboration, and an unwavering pursuit of excellence.

The Service Desk Analyst is responsible for providing strong technical support to ensure an efficient IT environment for users. This role involves managing and resolving complex support requests, troubleshooting various issues, and maintaining and improving IT systems. The Service Desk Analyst ensures operational efficiency and high customer satisfaction.

CULTURE: Precision Drilling fosters a strong safety culture through our Human Organizational Performance (HOP) approach, focusing on learning, communication, and supporting our people. We invest in career growth through continuous training and development, encourage balance with competitive benefits and generous time off, and foster a team-oriented workplace grounded in integrity and trust. When you join Precision, you join a company that puts people first.

DAY IN THE LIFE:

• Manage and resolve technical support requests across hardware, software, and applications while accurately prioritizing incidents and escalating when necessary.

• Apply strong knowledge of IT systems, infrastructure, and troubleshooting to deliver reliable support, including account management and application support (Microsoft Office, SAP, VPN, Adobe).

• Maintain accurate asset and inventory records, prepare hardware for recycling in compliance with data protection policies, and document all work within the ticketing system.

• Ensure high customer satisfaction through professional communication, timely updates aligned with SLAs, and effective problem-solving.

• Contribute to a stable IT environment through organized task management, participation in on-call rotation, adherence to shift coverage, and consistent reliability and punctuality.

WHAT WE NEED FROM YOU:

• Holds post-secondary IT education with 2–4 years of service desk experience; certifications such as A+ and HDI are considered strong assets.

• Demonstrates solid technical proficiency across Windows, macOS, Microsoft Office, networking fundamentals, remote tools, and software deployment platforms.

• Communicates clearly with users of all technical levels, delivering professional, customer-focused support even under pressure.

• Applies strong analytical and organizational skills to troubleshoot issues, document work accurately, prioritize tasks, and escalate complex problems appropriately.

• Adapts quickly to new technologies, maintains a learning mindset, and meets physical requirements, including equipment handling and occasional site travel.

Drive your career forward with Precision Drilling—apply today and take the lead in shaping the future of energy with a company that values safety, performance, and your potential.