Top Benefits
About the role
Job Description
What is the opportunity?
Are you a talented, creative, and results-driven professional who thrives on delivering high-performing applications? Come join us!
Global Functions Technology (GFT) is part of RBC’s Technology and Operations division. GFT’s impact is far-reaching as we collaborate with partners from across the company to deliver innovative and transformative IT solutions. Our clients represent Risk, Finance, HR, CAO, Audit, Legal, Compliance, Financial Crime, Capital Markets, Personal and Commercial Banking and Wealth Management. We also lead the development of digital tools and platforms to enhance collaboration.
As a Senior Application Support Analyst, you will coordinate production support activities for major systems and related subsystems to ensure the integrity of computer-generated data. Will apply your experience and seasoned knowledge, skills, and practices to perform a variety of assignments.
What will you do?
- Special Conditions: Rotational after-hours & weekend support is required Support personnel are required to carry cell phone when on call.
- Investigates, resolves, and reports on medium-to-highly complex technical issues requiring business application understanding.
- Works closely with our business partners to understand priorities and impact, provides timely and accurate reports to management and end-users on status of critical systems processes and reports.
- Proactively identifies and acts on emerging issues (and works with development teams) to resolve them in the short and long term. Many of these issues require rapid response and the ability to synthesize multiple technical factors quickly in order to arrive at a workaround or solution within hours.
- Is able to learn about multiple applications and technologies and how they interact in order to provide cross-function support. An understanding of how legacy and emerging technologies integrate is required.
- Makes recommendations on process improvements and enhances system and support documentation.
- Actively participates in Agile development projects to represent the interests of maintaining production application stability and adhering to production readiness standards. Your participation would ensure that projects follow RBC standards for production controls and support is provided for system integration testing, code promotions and development effort.
- Work on IT risk deliverables: participate in DR exercise, DR planning and design; interacting with various auditors and ensure applications in our portfolio function according to published RBC IT Risk Standards.
- Perform some of the above responsibilities after hours and on weekends on a rotational on-call basis.
What do you need to succeed?
Must have:
- Operating systems: experience with multiple operating systems and the integration of processing across different platforms will make you more effective in this role. UNIX experience is required. Shell scripting: the ability to read, understand, modify, and write non-trivial UNIX shell scripts is preferred.
- Relational databases: working knowledge of relational database concepts and how to interact with databases using SQL is required.
- Job scheduling software: knowledge of how to create and modify job schedules using job scheduling software is required, as most of the applications we support are run using advanced job scheduling software.
- Data transformation: a lot of the applications we support depend on getting files of varying formats loaded into relational databases for further processing. An understanding of how these ETL tools work will be of significant benefit in this position. An understanding of or interest in working with related technologies such as DataStage and Apache Hive would also be of benefit.
- Security: a foundational understanding of sound operating system and file system security practices on the UNIX and Windows platforms would be an asset.
Nice-to-have:
- Ideal candidate would possess some business knowledge in Capital Markets arena as it is often essential to be able to express technical issues in business terms, and vice-versa.
- Being familiar with incident management and ITIL process workflows will make you a better candidate for this position.
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Flexible work/life balance options
- Opportunities to do challenging work
#LI-Post
Job Skills
Computer Operations, Customer Service, Disaster Recovery Testing, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, Job Scheduling Software, Linux, Microsoft SQL Server, Microsoft Windows Server, Production Support, Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems Software
Additional Job Details
Address:
RBC CENTRE, 155 WELLINGTON ST W:TORONTO
City:
Toronto
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
TECHNOLOGY AND OPERATIONS
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-09-15
Application Deadline:
2025-09-26
Note**:** Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
I****nclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.
Top Benefits
About the role
Job Description
What is the opportunity?
Are you a talented, creative, and results-driven professional who thrives on delivering high-performing applications? Come join us!
Global Functions Technology (GFT) is part of RBC’s Technology and Operations division. GFT’s impact is far-reaching as we collaborate with partners from across the company to deliver innovative and transformative IT solutions. Our clients represent Risk, Finance, HR, CAO, Audit, Legal, Compliance, Financial Crime, Capital Markets, Personal and Commercial Banking and Wealth Management. We also lead the development of digital tools and platforms to enhance collaboration.
As a Senior Application Support Analyst, you will coordinate production support activities for major systems and related subsystems to ensure the integrity of computer-generated data. Will apply your experience and seasoned knowledge, skills, and practices to perform a variety of assignments.
What will you do?
- Special Conditions: Rotational after-hours & weekend support is required Support personnel are required to carry cell phone when on call.
- Investigates, resolves, and reports on medium-to-highly complex technical issues requiring business application understanding.
- Works closely with our business partners to understand priorities and impact, provides timely and accurate reports to management and end-users on status of critical systems processes and reports.
- Proactively identifies and acts on emerging issues (and works with development teams) to resolve them in the short and long term. Many of these issues require rapid response and the ability to synthesize multiple technical factors quickly in order to arrive at a workaround or solution within hours.
- Is able to learn about multiple applications and technologies and how they interact in order to provide cross-function support. An understanding of how legacy and emerging technologies integrate is required.
- Makes recommendations on process improvements and enhances system and support documentation.
- Actively participates in Agile development projects to represent the interests of maintaining production application stability and adhering to production readiness standards. Your participation would ensure that projects follow RBC standards for production controls and support is provided for system integration testing, code promotions and development effort.
- Work on IT risk deliverables: participate in DR exercise, DR planning and design; interacting with various auditors and ensure applications in our portfolio function according to published RBC IT Risk Standards.
- Perform some of the above responsibilities after hours and on weekends on a rotational on-call basis.
What do you need to succeed?
Must have:
- Operating systems: experience with multiple operating systems and the integration of processing across different platforms will make you more effective in this role. UNIX experience is required. Shell scripting: the ability to read, understand, modify, and write non-trivial UNIX shell scripts is preferred.
- Relational databases: working knowledge of relational database concepts and how to interact with databases using SQL is required.
- Job scheduling software: knowledge of how to create and modify job schedules using job scheduling software is required, as most of the applications we support are run using advanced job scheduling software.
- Data transformation: a lot of the applications we support depend on getting files of varying formats loaded into relational databases for further processing. An understanding of how these ETL tools work will be of significant benefit in this position. An understanding of or interest in working with related technologies such as DataStage and Apache Hive would also be of benefit.
- Security: a foundational understanding of sound operating system and file system security practices on the UNIX and Windows platforms would be an asset.
Nice-to-have:
- Ideal candidate would possess some business knowledge in Capital Markets arena as it is often essential to be able to express technical issues in business terms, and vice-versa.
- Being familiar with incident management and ITIL process workflows will make you a better candidate for this position.
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Flexible work/life balance options
- Opportunities to do challenging work
#LI-Post
Job Skills
Computer Operations, Customer Service, Disaster Recovery Testing, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, Job Scheduling Software, Linux, Microsoft SQL Server, Microsoft Windows Server, Production Support, Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems Software
Additional Job Details
Address:
RBC CENTRE, 155 WELLINGTON ST W:TORONTO
City:
Toronto
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
TECHNOLOGY AND OPERATIONS
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-09-15
Application Deadline:
2025-09-26
Note**:** Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
I****nclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.