About the role
Scribendi is seeking a Customer Support Professional to join our team on a part-time basis. You’ll be part of a small, collaborative group of friendly and forward-thinking individuals who take pride in delivering excellent service. In this role, you’ll support our clients, freelance editors, and internal teams by providing timely, thoughtful, and effective customer assistance. Day to day, you’ll manage customer inquiries through various communication channels, navigate company-specific systems, and juggle multiple tasks in a fast-paced environment.
If you’re a self-starter with strong communication skills, a solid work ethic, and a genuine interest in helping others, we’d love to hear from you.
What you will do
-
Act as the first point of contact on order-related inquiries for clients and editorial staff.
-
Own communication channels with clients and editors (such as email, chat, and phone) to balance various requests and issues that arise.
-
Follow ISO-certified processes and company guidelines to provide timely, error-free responses, providing an exceptional customer service experience for clients and staff.
-
Complete a daily checklist each shift to confirm all urgent inquiries are resolved, preventative tasks are completed, and important information is passed along to the next shift.
Requirements
-
Have a working knowledge of various computer programs and document types (Microsoft Word, PDF, Microsoft Excel, etc.)
-
Possess excellent reading, writing, and communication skills
-
Have strong multitasking skills
-
Be resourceful, with an aptitude for problem-solving in time-sensitive situations, and can make independent decisions with confidence
-
Able to follow defined processes and provided resources to manage a full scope of responsibilities with minimal supervision
-
Can take initiative to make suggestions that will improve processes and overall client experience
-
Must be available to work a combination of days, afternoons, weekends, and holidays, as provided in a monthly schedule
-
Must be able to attend in-person training and monthly meetings in our Chatham, ON office.
About Scribendi
Founded in 1997, Scribendi is a pioneering internet-based language company that offers document revision services to clients in all sectors, including business, academia, and publishing. For 20 years, we have cultivated our reputation as a leader in the editing and proofreading industry. Today, Scribendi.com is a fast-growing, profitable online company with a network of 400 professional freelance editors, processing hundreds of orders per day. In 2018, Scribendi launched Scribendi.ai, our artificial intelligence and machine learning arm that is creating tools to improve our customer experience and enhance human editors' skills.
Headquartered in Chatham, Ontario and opening offices in Montreal, we boast a collaborative corporate culture that encourages creativity and innovation. We value our employees and empower them with opportunities to learn and experiment with new technologies and industry best practices, ensuring they continually build their skill sets and remain challenged.
We work hard but also emphasize work–life balance: we offer flexible work schedules, comprehensive medical and dental benefits, a wellness allowance, an employee assistance plan, personal and vacation time, opportunities to make meaningful contributions to the community, and monthly social gatherings.
Follow us on Twitter: http://twitter.com/Scribendi_Inc Connect with us on Facebook: http://www.facebook.com/ScribendiInc Follow us on Google+: http://google.com/+Scribendi
About the role
Scribendi is seeking a Customer Support Professional to join our team on a part-time basis. You’ll be part of a small, collaborative group of friendly and forward-thinking individuals who take pride in delivering excellent service. In this role, you’ll support our clients, freelance editors, and internal teams by providing timely, thoughtful, and effective customer assistance. Day to day, you’ll manage customer inquiries through various communication channels, navigate company-specific systems, and juggle multiple tasks in a fast-paced environment.
If you’re a self-starter with strong communication skills, a solid work ethic, and a genuine interest in helping others, we’d love to hear from you.
What you will do
-
Act as the first point of contact on order-related inquiries for clients and editorial staff.
-
Own communication channels with clients and editors (such as email, chat, and phone) to balance various requests and issues that arise.
-
Follow ISO-certified processes and company guidelines to provide timely, error-free responses, providing an exceptional customer service experience for clients and staff.
-
Complete a daily checklist each shift to confirm all urgent inquiries are resolved, preventative tasks are completed, and important information is passed along to the next shift.
Requirements
-
Have a working knowledge of various computer programs and document types (Microsoft Word, PDF, Microsoft Excel, etc.)
-
Possess excellent reading, writing, and communication skills
-
Have strong multitasking skills
-
Be resourceful, with an aptitude for problem-solving in time-sensitive situations, and can make independent decisions with confidence
-
Able to follow defined processes and provided resources to manage a full scope of responsibilities with minimal supervision
-
Can take initiative to make suggestions that will improve processes and overall client experience
-
Must be available to work a combination of days, afternoons, weekends, and holidays, as provided in a monthly schedule
-
Must be able to attend in-person training and monthly meetings in our Chatham, ON office.
About Scribendi
Founded in 1997, Scribendi is a pioneering internet-based language company that offers document revision services to clients in all sectors, including business, academia, and publishing. For 20 years, we have cultivated our reputation as a leader in the editing and proofreading industry. Today, Scribendi.com is a fast-growing, profitable online company with a network of 400 professional freelance editors, processing hundreds of orders per day. In 2018, Scribendi launched Scribendi.ai, our artificial intelligence and machine learning arm that is creating tools to improve our customer experience and enhance human editors' skills.
Headquartered in Chatham, Ontario and opening offices in Montreal, we boast a collaborative corporate culture that encourages creativity and innovation. We value our employees and empower them with opportunities to learn and experiment with new technologies and industry best practices, ensuring they continually build their skill sets and remain challenged.
We work hard but also emphasize work–life balance: we offer flexible work schedules, comprehensive medical and dental benefits, a wellness allowance, an employee assistance plan, personal and vacation time, opportunities to make meaningful contributions to the community, and monthly social gatherings.
Follow us on Twitter: http://twitter.com/Scribendi_Inc Connect with us on Facebook: http://www.facebook.com/ScribendiInc Follow us on Google+: http://google.com/+Scribendi