Summary

WE ARE LOOKING FOR A Rooms Operations supervisor

We are excited to share that Hyatt Regency Calgary has an opportunity for people who love helping people.

Please join our Rooms team as a Rooms Operations Supervisor. This role will involve working in the Housekeeping and Front Office departments, engaging and providing services to our guest and ensuring they receive a flawless experience whilst staying with us.

What is expEcted of me in this role?

• Understanding of Front Desk and Housekeeping Operations which include checking guests in and out of the hotel, leading the teams pre-shifts, room inspections and sharing the daily tasks of the day
• Liaison with other departments, including Engineering, Guest Hub, Sales and Events and Outlets to ensure an amazing experience for our guests
• Training the Front office and Housekeeping team on any new standard operating procedures
• Supporting the Rooms Operations Manager with short and long-term planning of housekeeping and Front Office projects and daily operations
• Train colleagues on brand standards of room cleaning
• Assist with report generation, scheduling, payroll and inventory management as required
• Lifting, pushing and pulling a moderate amount of weight
• Flexible schedule and shift pattern based upon hotel needs
• At times you may require to do overnight shifts, in the absence of Over Night Manager
• Valid work authorization for Canada

Qualifications:

• 2 years of Front Desk and Housekeeping Supervisor experience is required.
• Comprehensive knowledge of the MS Office Suite
• Knowledge of OPERA PMS and other PMS is an asset.
• Valid driver’s license equivalent to a Class 5 Province of Alberta driver’s license would be an asset.
• Clean driver’s abstract must be provided by the applicant upon selection.

WHAT ARE THE ADDITIONAL BENEFITS OF WORKING AT THE HYATT REGENCY CALGARY?

• Extended Health Benefits for you and your dependents and paid medical days
• Employer RRSP Matching Contributions.
• Discounted Parking.
• Discounts at our on-site restaurant Thomsons Kitchen/Bar.
• Discounts at our on-site Spa-Stillwater Spa Services and Spa Products.
• Tuition reimbursement program and career development program, Leading@Hyatt.
• Complimentary meal during shift.
• Complimentary hotel nights, friends, and family discounts at Hyatt properties around the world.
• Wellbeing Programs, Headspace and Not Myself Today, Access to a Wellbeing and Relaxation Room, Complimentary Access to the Hotel Pool and Gym.
• Opportunities to participate in our Hyatt Calgary LGBTQ2S+diversity group and youth hiring programming; RiseHY
• 2025 Great Place To Work Certified
• Rainbow Registered
• Global Biorisk Advisory Council STAR Facility accredited

About Hyatt Regency

Being part of our Hyatt Regency Calgary family means always having space to be you. We constantly strive to reflect the world we care for with teams that achieve and grow together.

Be a part of something bigger. Enjoy life every day. Make a difference in the lives of those around you. Love where you work. Join a family that values respect, integrity, humility, empathy, creativity and fun, your perfect opportunity. At Hyatt, we care for people so they can be their best.

In the spirit of respect, reciprocity and truth, we honor and acknowledge Moh’kinsstis, and the traditional Treaty 7 territory and oral practices of the Blackfoot confederacy Siksika, Kainai, Piikani, as well as the Îyâxe Nakoda and Tsuut’ina nations. We acknowledge that this territory is home to the Métis Nation of Alberta, Region 3 within the historical Northwest Métis homeland. Finally, we acknowledge all Nations – Indigenous and non – who live, work and play on this land, and who honor and celebrate this territory. This sacred gathering place provides us with an opportunity to engage in and demonstrate leadership on reconciliation.

This role will typically allow a minimum of 30 hours per week

The starting hourly rate for this role is $26 CAD per hour

Visit careers.hyatt.com to apply

Qualifications

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