This role is hybrid and requires you to be at our downtown Client office at a minimum 2 days per week - subject to change at any time.

We are seeking a dynamic and forward-thinking Business Solution Analyst (Technical BA) to join our team and work with a premier Canadian client in the financial services sector. This role is a unique opportunity to be at the forefront of digital transformation in the retail lending space, with a specific focus on mortgages, real estate secured loans/lines of credit, and unsecured loans/lines of credit.

You will act as the crucial bridge between business stakeholders and technology teams, translating complex business needs into robust technical solutions. A key aspect of this role will be leveraging cutting-edge, AI-augmented practices to enhance business analysis and drive innovation.

Your future duties and responsibilities

. Requirement Elicitation & Analysis: Lead workshops and interviews to elicit, analyze, and document business requirements for retail lending products and systems.
. Technical Translation: Translate business requirements into clear and concise technical specifications, user stories, and functional design documents.
. Stakeholder Collaboration: Serve as the primary liaison between business units, development teams, quality assurance, and project management to ensure solutions align with business objectives.
. Process Modeling: Analyze and model current-state business processes and design optimized future-state workflows within the lending domain.
. Solution Design & Validation: Collaborate with solution architects and development leads to design effective and scalable technical solutions, and participate in the validation and testing phases.
. Domain Expertise: Apply deep subject matter expertise in Canadian retail lending, including mortgages, HELOCs, and unsecured credit, to all aspects of the analysis and design process.

Focus on AI-Augmented Business Analysis:
We are committed to innovation, and this role will be instrumental in pioneering the use of AI in our business analysis practice. You will be expected to:

. AI-Powered Requirement Analysis: Utilize AI-powered tools to analyze requirement documents for clarity, completeness, and consistency, and to identify potential gaps or conflicts.
. Process & Data Mining: Leverage AI and machine learning for process mining to uncover inefficiencies and opportunities for automation within the lending lifecycle.
. Predictive Insights: Use AI-driven data analysis to identify trends, predict customer behavior, and provide data-backed insights to inform business strategy in the lending portfolio.
. Augmenting User Stories: Employ AI assistants to help draft and refine user stories, acceptance criteria, and test cases, increasing efficiency and quality.
. Innovation Champion: Stay abreast of the latest advancements in AI for business analysis and champion the adoption of new tools and methodologies within the team.

Required qualifications to be successful in this role

Must have:

. Proven experience as a Technical Business Analyst, Business Systems Analyst, or a similar role within the financial services industry.
. Mandatory deep domain knowledge of the Canadian retail lending landscape, including origination, servicing, and adjudication of: Mortgages Real Estate Secured Loans and Lines of Credit (e.g., HELOCs) Unsecured Personal Loans and Lines of Credit
. Strong understanding of the Software Development Lifecycle (SDLC), with hands-on experience in Agile/Scrum environments.
. Excellent analytical, problem-solving, and critical-thinking skills.
. Exceptional communication, presentation, and stakeholder management abilities.
. Bachelor's degree in Business, Computer Science, or a related field.

Preferred Skills:

. Demonstrated interest or experience in applying AI/ML concepts to business analysis or financial services.
. Experience with JIRA, Confluence, and other project management tools.
. Familiarity with data analysis and visualization tools (e.g., SQL, Power BI, Tableau).
. Certified Business Analysis Professional (CBAP) or similar certification is a plus.

• CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $80,000–$130,000. This role is an existing vacancy.

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Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team—one of the largest IT and business consulting services firms in the world.