IT Infrastructure Monitoring & Event Mgmt. Lead
About the role
City Division: Technology Services
Job Type & Duration: Permanent Full Time
Salary: $ 113,683 - $155,216
Shift Information: Monday to Friday, 35 Hours per Week
Number of Positions Open: 1
JOB SUMMARY:
IT Infrastructure Monitoring & Event Management Lead ServiceNow Event Management (Senior Technical Support Specialist 1) will be responsible for leading the City's IT infrastructure monitoring & event management service line, leveraging ServiceNow as the City's enterprise platform for monitoring & event management. Reporting to the Manager, IT Service and Asset Management, this role is both strategic and hands-on, leading the operational team responsible for end-to-end monitoring of IT infrastructure components, system performance, and application availability across the City's IT landscape, with ServiceNow serving as the centralized monitoring & event management platform.
A key focus of this role will be to lead the transition from the City's existing IT infrastructure monitoring & event management platform to the ServiceNow IT Operations Management (ITOM) Monitoring & Event Management suite. This includes engaging professional services, managing stakeholder relationships, and ensuring business continuity throughout the transformation.
The successful candidate will work closely with IT infrastructure, application, and service management teams, serve as the primary technical authority for IT infrastructure monitoring & event management tools, and manage vendor and stakeholder relationships to deliver continuous improvements and operational excellence.
Posting details: https://acrobat.adobe.com/id/urn:aaid:sc:US:31405168-5223-4298-a81a-0e066656acdb
TES Contacts Raphael & Brian
About TES The Employment Solution
TES delivers IT and Engineering staff augmentation solutions across the North American market. We give our clients the winning edge through constant innovation, technological savvy, and a customer-centred approach that influences everything we do. We give our candidates access to exclusive opportunities in leading-edge technologies and organizations, and a chance to enhance their skills and build their dream career.
Our trademark is service; service that is personal, ethical, responsive, and geared to both meeting and anticipating your needs. It’s what our clients mention first when they talk about us. Our willingness to take your challenges on board and go the extra mile has made us the staffing solutions provider of choice for companies that lead their own industries. We’re proud to contribute to their success.
Our deep, broad skill resources can supply any IT or Engineering requirement; we are the first and best source for high-demand and specialty “niche” talent. We offer career counseling and subsidized training to our candidates to ensure that they’re poised to meet emerging trends in the employment scene. TES also offers a complete suite of staff augmentation services to plan, manage and deliver IT and Engineering projects of any scope, nationwide.
We also offer HR-oriented solutions that will help you with all aspects of your HR function, from research, planning and strategy to competitive salary surveys, and assistance with the day-to-day burden of payroll administration.
The Net-Zero Challenge In accordance with Canada’s national climate objective, The Employment Solution Inc. is proud to been participating in the Environment and Climate Change Canada’s The Net-Zero Challenge with the goal of eliminating carbon emissions by year 2050. In keeping with this challenge, TES plans to work with our partnership network to reduce and ultimately eliminate scope 3 carbon emissions.
IT Infrastructure Monitoring & Event Mgmt. Lead
About the role
City Division: Technology Services
Job Type & Duration: Permanent Full Time
Salary: $ 113,683 - $155,216
Shift Information: Monday to Friday, 35 Hours per Week
Number of Positions Open: 1
JOB SUMMARY:
IT Infrastructure Monitoring & Event Management Lead ServiceNow Event Management (Senior Technical Support Specialist 1) will be responsible for leading the City's IT infrastructure monitoring & event management service line, leveraging ServiceNow as the City's enterprise platform for monitoring & event management. Reporting to the Manager, IT Service and Asset Management, this role is both strategic and hands-on, leading the operational team responsible for end-to-end monitoring of IT infrastructure components, system performance, and application availability across the City's IT landscape, with ServiceNow serving as the centralized monitoring & event management platform.
A key focus of this role will be to lead the transition from the City's existing IT infrastructure monitoring & event management platform to the ServiceNow IT Operations Management (ITOM) Monitoring & Event Management suite. This includes engaging professional services, managing stakeholder relationships, and ensuring business continuity throughout the transformation.
The successful candidate will work closely with IT infrastructure, application, and service management teams, serve as the primary technical authority for IT infrastructure monitoring & event management tools, and manage vendor and stakeholder relationships to deliver continuous improvements and operational excellence.
Posting details: https://acrobat.adobe.com/id/urn:aaid:sc:US:31405168-5223-4298-a81a-0e066656acdb
TES Contacts Raphael & Brian
About TES The Employment Solution
TES delivers IT and Engineering staff augmentation solutions across the North American market. We give our clients the winning edge through constant innovation, technological savvy, and a customer-centred approach that influences everything we do. We give our candidates access to exclusive opportunities in leading-edge technologies and organizations, and a chance to enhance their skills and build their dream career.
Our trademark is service; service that is personal, ethical, responsive, and geared to both meeting and anticipating your needs. It’s what our clients mention first when they talk about us. Our willingness to take your challenges on board and go the extra mile has made us the staffing solutions provider of choice for companies that lead their own industries. We’re proud to contribute to their success.
Our deep, broad skill resources can supply any IT or Engineering requirement; we are the first and best source for high-demand and specialty “niche” talent. We offer career counseling and subsidized training to our candidates to ensure that they’re poised to meet emerging trends in the employment scene. TES also offers a complete suite of staff augmentation services to plan, manage and deliver IT and Engineering projects of any scope, nationwide.
We also offer HR-oriented solutions that will help you with all aspects of your HR function, from research, planning and strategy to competitive salary surveys, and assistance with the day-to-day burden of payroll administration.
The Net-Zero Challenge In accordance with Canada’s national climate objective, The Employment Solution Inc. is proud to been participating in the Environment and Climate Change Canada’s The Net-Zero Challenge with the goal of eliminating carbon emissions by year 2050. In keeping with this challenge, TES plans to work with our partnership network to reduce and ultimately eliminate scope 3 carbon emissions.