Automobile Claims Adjuster
Top Benefits
About the role
Where empathy meets expertise. The Opportunity How many times have people said to you “you’re such a good listener?” Or, “I knew I could count on you.” In fact, the only thing you love more than providing excellent customer service, is knowing you’re giving someone that important peace of mind by helping them through the claims process.
When our members are in difficult and stressful claims situations, they want to know that they’re in good hands. They want to speak to someone who knows exactly how to get them the help they need, when they need it. Those are the qualities that we’re looking for in an Automobile Claims Adjuster on our claims team.
A Place to Belong AMA is more than a workplace; it’s a family. Together, we help protect the things that matter most to our more than one-million members—everything from roadside safety to retail savings, food security to childhood well-being. And with operations that span automotive, registries, travel, insurance and more, the opportunities to grow with us are almost limitless!
About Building on a century of proud service in Alberta communities, we’re passionate about making a meaningful difference in the places where we live and work. And that all begins with our people. As part of the AMA team, you’ll enjoy:
- Competitive salary and flexible benefits
- Employer-paid retirement savings program
- Employee-exclusive discounts on travel, insurance, memberships, and more
- Free travel medical insurance for you and your immediate family
- Ongoing professional development
- Paid vacation and personal days, including a Volunteer Day and Me Day
- Flexible work models that make sense for your lifestyle
Who You Are
- You excel in a fast-paced environment and are excited at the opportunity to learn something new every day.
- You enjoy working as part of dynamic, fun team, sharing knowledge and expertise.
- You genuinely care about people and have a fair and empathetic approach to helping solve their problems.
- You are a confident decision-maker using sound judgment and reason guided by your integrity and ethics.
- Your knowledge and ability to handle a variety of claims expertly will be demonstrated in every claim you touch.
- New challenges and daily deadlines? No problem to someone with your ability to multi-task and prioritize competing tasks.
- Your organization skills and time management are second to none.
How You’ll Make An Impact
- Reporting to the Claims Supervisor, you will provide excellent customer service to our members.
- You will clearly communicate the claims process, ensuring the member fully understands how the claim will be handled.
- You will use your investigation and negotiation skills to settle Automobile insurance claims.
What You Bring To The Table
- You have a grade 12 diploma or equivalent.
- Bonus points if you have a related post-secondary education.
- Your ability to communicate clearly is equally matched by your excellent telephone etiquette and professionalism.
- Prior insurance adjusting experience, or insurance-related experience is required.
- CIP designation (or working towards) will be considered an asset.
Belonging Matters Here AMA is committed to providing an inclusive, respectful, and accessible environment. If you require an accommodation at any time during our recruitment process, please contact recruitment@ama.ab.ca . We’ll work with you feel supported throughout your journey with us.
Work Model Hybrid-Light
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
About AMA - Alberta Motor Association
AMA is a multi-service organization representing 1 million Albertans. While most often known for our roadside assistance program, we also offer travel, registries and insurance services, Alberta’s largest driver education school, a member rewards program and member events in our communities. Part of the CAA and AAA family, we’re focused on our member’s needs and guided by their values to provide products, services and advocacy to help them live confidently.
Anyone here will tell you that we’re a different kind of employer, and it all comes down to how we treat our members - and each other. We've boiled it down to just two words: Practically Family. That’s not just a catchy phrase, we live it every day through simple gestures.
Practically Family is the web developer heading off shift who stops to help a team member carry items in the door, the insurance advisor who uses their break to pick up an extra coffee for a co-worker who’s having a bad day, or the registries agent who takes the time to help a member put their new licence plate on their vehicle. Not to mention all the birthday parties, free food days and wedding showers we throw for each other!
Taking care of one another, encouraging one another. It’s what family does, and what being Practically Family is all about. If you can picture yourself answering yes to the question, “Am I treating this member or colleague like a close family member or friend?” with every interaction, you’re our kind of people!
Automobile Claims Adjuster
Top Benefits
About the role
Where empathy meets expertise. The Opportunity How many times have people said to you “you’re such a good listener?” Or, “I knew I could count on you.” In fact, the only thing you love more than providing excellent customer service, is knowing you’re giving someone that important peace of mind by helping them through the claims process.
When our members are in difficult and stressful claims situations, they want to know that they’re in good hands. They want to speak to someone who knows exactly how to get them the help they need, when they need it. Those are the qualities that we’re looking for in an Automobile Claims Adjuster on our claims team.
A Place to Belong AMA is more than a workplace; it’s a family. Together, we help protect the things that matter most to our more than one-million members—everything from roadside safety to retail savings, food security to childhood well-being. And with operations that span automotive, registries, travel, insurance and more, the opportunities to grow with us are almost limitless!
About Building on a century of proud service in Alberta communities, we’re passionate about making a meaningful difference in the places where we live and work. And that all begins with our people. As part of the AMA team, you’ll enjoy:
- Competitive salary and flexible benefits
- Employer-paid retirement savings program
- Employee-exclusive discounts on travel, insurance, memberships, and more
- Free travel medical insurance for you and your immediate family
- Ongoing professional development
- Paid vacation and personal days, including a Volunteer Day and Me Day
- Flexible work models that make sense for your lifestyle
Who You Are
- You excel in a fast-paced environment and are excited at the opportunity to learn something new every day.
- You enjoy working as part of dynamic, fun team, sharing knowledge and expertise.
- You genuinely care about people and have a fair and empathetic approach to helping solve their problems.
- You are a confident decision-maker using sound judgment and reason guided by your integrity and ethics.
- Your knowledge and ability to handle a variety of claims expertly will be demonstrated in every claim you touch.
- New challenges and daily deadlines? No problem to someone with your ability to multi-task and prioritize competing tasks.
- Your organization skills and time management are second to none.
How You’ll Make An Impact
- Reporting to the Claims Supervisor, you will provide excellent customer service to our members.
- You will clearly communicate the claims process, ensuring the member fully understands how the claim will be handled.
- You will use your investigation and negotiation skills to settle Automobile insurance claims.
What You Bring To The Table
- You have a grade 12 diploma or equivalent.
- Bonus points if you have a related post-secondary education.
- Your ability to communicate clearly is equally matched by your excellent telephone etiquette and professionalism.
- Prior insurance adjusting experience, or insurance-related experience is required.
- CIP designation (or working towards) will be considered an asset.
Belonging Matters Here AMA is committed to providing an inclusive, respectful, and accessible environment. If you require an accommodation at any time during our recruitment process, please contact recruitment@ama.ab.ca . We’ll work with you feel supported throughout your journey with us.
Work Model Hybrid-Light
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
About AMA - Alberta Motor Association
AMA is a multi-service organization representing 1 million Albertans. While most often known for our roadside assistance program, we also offer travel, registries and insurance services, Alberta’s largest driver education school, a member rewards program and member events in our communities. Part of the CAA and AAA family, we’re focused on our member’s needs and guided by their values to provide products, services and advocacy to help them live confidently.
Anyone here will tell you that we’re a different kind of employer, and it all comes down to how we treat our members - and each other. We've boiled it down to just two words: Practically Family. That’s not just a catchy phrase, we live it every day through simple gestures.
Practically Family is the web developer heading off shift who stops to help a team member carry items in the door, the insurance advisor who uses their break to pick up an extra coffee for a co-worker who’s having a bad day, or the registries agent who takes the time to help a member put their new licence plate on their vehicle. Not to mention all the birthday parties, free food days and wedding showers we throw for each other!
Taking care of one another, encouraging one another. It’s what family does, and what being Practically Family is all about. If you can picture yourself answering yes to the question, “Am I treating this member or colleague like a close family member or friend?” with every interaction, you’re our kind of people!