At S.U.C.C.E.S.S., you will be able to grow and develop alongside a diverse team of professionals and enjoy great benefits and perks. Experience what it is like to join a purpose-driven organization and make meaningful contributions to our community. Explore our amazing new opportunities.

Division: Integrated Services for Newcomers

Program: Employment & Entrepreneurship Services - WorkBC Employment Services

Employment Type: Permanent Full-Time (35 hours per week)

Number of Positions: 1

About the Position:

The Employment Resource Advisor plays a critical role in orienting and assisting all clients in the WorkBC Centre resource hub. The Richmond WorkBC Centre strives to create a welcoming, accessible, informative, inclusive and culturally appropriate environment that supports and assists individuals to prepare for, secure, and maintain sustainable employment. As such, the Employment Resource Advisor plays a vital role in ensuring clients are welcomed and have their individual needs met.

Reports to: Centre Manager

Key Duties and Responsibilities:

Client Services

• Orientates clients to the WorkBC Centre and programs

• Assesses clients for services

• Assists clients with job search and job start activities as well as referrals to community services

• Facilitates employment-focused workshops, one-on-ones and small group settings

Resource Gathering and Dissemination

• Maintains WorkBC Centre resources, including job boards, ‘How to’ resources, and cover letter and resume templates

• Collects and shares current labour market information with clients, employers and community stakeholders

Operational and Administrative

• Ensures seamless client service through clear and accurate communications, scheduling, documentation, and data entry

• Maintains
  WorkBC Centre computers/software, office equipment, and hard copy resources to ensure smooth and timely operations in a high-demand environment

Education, Training and Experience:

• Bachelor’s degree in a related discipline or demonstration of a combination of relevant experience and training

• Minimum 3 years of experience providing client/customer service both in-person and virtually

• Minimum 3 years of experience working with individuals with complex barriers and broad range of cultural backgrounds

Job Skills and Abilities:

• Excellent verbal and written communication skills

• Ability to develop and maintain a respectful, collaborative and productive relationship with clients, employers, and community stakeholders

• Excellent
  skills in computers, equipment and technology used to support clients in their job search (i.e. MS Office programs, web-based assessment tools, social media platforms, web-based research tools, and web-based learning platforms)

• Ability to provide service in a variety of formats (i.e. one-on-one, groups, online, and over the phone)

• Ability to support clients in an effective job search (i.e.
  identifying strengths, effective resume/cover letter writing skills, interview techniques, application of labour
  market information on career decision making, and assistance with interpreting self-assessment tools)

• Excellent conflict resolution skills with ability to manage difficult situations and respond effectively to client complaints and clients in crisis

• Ability to work effectively in a team environment

• Excellent time management and organizational skills

• Ability to accurately document client information, enter data and track statistics

Additional Information:

• Clear Criminal Record Check

• Occasional evening and weekend work may be required

• Ability to work during hours of operation (8am – 6pm)

• Ability to work at multiple locations within the service catchment area

About S.U.C.C.E.S.S.:

S.U.C.C.E.S.S. is a multicultural social services agency and registered charity located on the unceded Coast Salish lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations, S.U.C.C.E.S.S. has been helping Canadians and newcomers to achieve their full potential on their Canadian journey since 1973. We are one of the largest social service agencies in Canada, with offices in BC, Ontario and internationally/abroad. We offer programs and services in the areas of immigration, newcomer settlement, English-language training, employment and entrepreneurship, family, youth and seniors programming, health education, community development, affordable housing and seniors care.

At S.U.C.C.E.S.S., we take care of our communities and our people!

Our staff is the source of our success and we make it a priority to ensure work-life balance for our staff. We offer a range competitive and comprehensive benefit packages to ensure the well-being our staff. Subject to the type of employment, benefit packages may include:

• paid time off ‘monthly wellness days’ (up to 12 days per year)

• additional agency holidays (2 additional statutory holidays)

• 3 weeks annual vacation (starting) and up to 7 weeks (maximum)

• company-funded pension (GRRSP)

• extended health & dental plan

• employee & family assistance programs

• access to wellness programs (such as subscription to Headspace), and more

S.U.C.C.E.S.S. is an equal opportunity employer. We are dedicated to building an inclusive environment that embraces diversity of thought, backgrounds and experiences. We are committed to the equitable treatment of all individuals and will continue to embed diversity and inclusion principles within our policies, procedures, services, and activities.

Interested applicants should forward their applications by October 17, 2025

While we appreciate all applications, only those selected for an interview will be contacted.