Change Business Analyst ( 12-Month Contract)
About the role
Bayshore HealthCare is one of the Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. Bayshore Healthcare is also recognized as Canada’s Best Employers in Forbes 2023 list.
We are seeking a detail orientated, organized Change Business Analyst with excellent communication and collaboration project team skills to contribute to our Thrive Project Team in Bayshore Home Care Solutions (BHCS). Our Thrive Project team is engaged in the Procura replacement initiatives including Alayacare Implementation as well as other automation opportunities, and efficiency initiatives to transform the government line of business processes. Project initiatives include process optimization and change management activities related to People, Process & Technology systems such as Alayacare, Peoplesoft, MS Technologies, Robotic Process Automation, Agentic AI and many others. The ideal candidate is passionate about change, process improvement, operational effectiveness, accuracy, customer service and has experience with Alayacare implementations and managing change in a decentralized branch environment.
Duties And Responsibilities Ensure the project deliverables aim to improve Branch process through Client and Employee Management, Scheduling, Visit Verification, Payroll, Billing and AR activity accuracy, through a critical lens in a timely and efficient manner
Meet & engage with various stakeholders from different departments, branches, levels of the organization to thoroughly understand and document business requirements, process workflows, project success criteria, and work with project sponsors to determine how success will be measured.
Document testing scenarios, test scripts, testing issues, resolutions, sign offs as well as collaborating with project team and testers during UAT to meet timelines and escalate risks.
Collaborate with other project team members to ensure project critical path items are addressed and the understand the impact to any change management deliverables.
Support stakeholder communication and change activities by working with Operational Excellence Team to ensure seamless transition to supporting teams.
Flexibility of project methodology where required between waterfall, agile, hybrid.
Participate in and support operational change management of the final project deliverables, documenting user guides, leading in-services to end user training on new process changes and ongoing updates/changes to process improvements and follow up to ensure adoption and backstream enhancement is met through collaboration with Operation excellence team
REPORTING RELATIONSHIPS Reports to: Business Transformation Manager
Technical Skills Minimum of 4-5 years of experience:
Documenting & implementing improved operational processes in a growth company
Familiarity with systems supporting complete Client lifecycle in healthcare community environment
Solid understanding of client and employee workflows; Experience with MS Office tools, Project, Visio, analytical reporting tools such as Power Analytics; Process Automation tools, or other workflow automation, process improvement analytics, LEAN and/or Prosci certification is an asset.
Soft Skills Flexible, with strong organization, and time management skills
Creative, innovative and collaborative team player understanding feedback as a constructive growth tool
Self-motivated, proactive, and a disciplined doer with high energy; ability to manage multiple project priorities
Strong communicator – working across a variety of business and finance teams at all levels
Comfortable implementing process improvement changes in a fast-paced environment
Education
Degree or Diploma in recognized Business, System or Quality Analysis Program
Primary Location ON-Mississauga
About Bayshore HealthCare
At Bayshore, we believe in creating special moments for our clients each and every day, whether at the bedside, on the phone or in the clinic. These moments touch the lives of our clients and our employees, and they guide the way we run our business. These moments inspire, change and encourage us. They are what we call the Bayshore difference.
Bayshore HealthCare is one of the country’s leading providers of home and community health care services and is a Canadian-owned company.
With over 100 locations across the country, including home care offices, pharmacies and infusion clinics, Bayshore has more than 13,000 staff members and provides care to over 350,000 clients. We are dedicated to enhancing the quality of life, dignity and independence of all Canadians, by providing customized care plans and solutions that allow clients to remain in the comfort of their own home. See what some of our clients have to say about their experience with Bayshore. We have been a recipient of Canada’s Best Managed Companies award since 2006.
Chez Bayshore, nous croyons en la création de moments spéciaux pour nos clients, chaque jour, que ce soit à leur chevet, au téléphone ou dans une clinique. Nous cherchons à améliorer la qualité de vie, la dignité et l’autonomie de tous les Canadiens, en fournissant des plans de soins personnalisés et des solutions qui permettent à nos clients de rester dans le confort de leur propre foyer.
Bayshore, une entreprise exclusivement canadienne, est l’un des plus importants fournisseurs de services de santé à domicile et en milieu communautaire au Canada. Avec plus de 100 établissements à travers le pays, y compris des succursales dédiées à la prestation de soins à domicile, des pharmacies et des cliniques de perfusion, Bayshore compte au-delà de 13 000 employés et prodigue des soins à plus de 350 000 clients.
AP-2000672
Change Business Analyst ( 12-Month Contract)
About the role
Bayshore HealthCare is one of the Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. Bayshore Healthcare is also recognized as Canada’s Best Employers in Forbes 2023 list.
We are seeking a detail orientated, organized Change Business Analyst with excellent communication and collaboration project team skills to contribute to our Thrive Project Team in Bayshore Home Care Solutions (BHCS). Our Thrive Project team is engaged in the Procura replacement initiatives including Alayacare Implementation as well as other automation opportunities, and efficiency initiatives to transform the government line of business processes. Project initiatives include process optimization and change management activities related to People, Process & Technology systems such as Alayacare, Peoplesoft, MS Technologies, Robotic Process Automation, Agentic AI and many others. The ideal candidate is passionate about change, process improvement, operational effectiveness, accuracy, customer service and has experience with Alayacare implementations and managing change in a decentralized branch environment.
Duties And Responsibilities Ensure the project deliverables aim to improve Branch process through Client and Employee Management, Scheduling, Visit Verification, Payroll, Billing and AR activity accuracy, through a critical lens in a timely and efficient manner
Meet & engage with various stakeholders from different departments, branches, levels of the organization to thoroughly understand and document business requirements, process workflows, project success criteria, and work with project sponsors to determine how success will be measured.
Document testing scenarios, test scripts, testing issues, resolutions, sign offs as well as collaborating with project team and testers during UAT to meet timelines and escalate risks.
Collaborate with other project team members to ensure project critical path items are addressed and the understand the impact to any change management deliverables.
Support stakeholder communication and change activities by working with Operational Excellence Team to ensure seamless transition to supporting teams.
Flexibility of project methodology where required between waterfall, agile, hybrid.
Participate in and support operational change management of the final project deliverables, documenting user guides, leading in-services to end user training on new process changes and ongoing updates/changes to process improvements and follow up to ensure adoption and backstream enhancement is met through collaboration with Operation excellence team
REPORTING RELATIONSHIPS Reports to: Business Transformation Manager
Technical Skills Minimum of 4-5 years of experience:
Documenting & implementing improved operational processes in a growth company
Familiarity with systems supporting complete Client lifecycle in healthcare community environment
Solid understanding of client and employee workflows; Experience with MS Office tools, Project, Visio, analytical reporting tools such as Power Analytics; Process Automation tools, or other workflow automation, process improvement analytics, LEAN and/or Prosci certification is an asset.
Soft Skills Flexible, with strong organization, and time management skills
Creative, innovative and collaborative team player understanding feedback as a constructive growth tool
Self-motivated, proactive, and a disciplined doer with high energy; ability to manage multiple project priorities
Strong communicator – working across a variety of business and finance teams at all levels
Comfortable implementing process improvement changes in a fast-paced environment
Education
Degree or Diploma in recognized Business, System or Quality Analysis Program
Primary Location ON-Mississauga
About Bayshore HealthCare
At Bayshore, we believe in creating special moments for our clients each and every day, whether at the bedside, on the phone or in the clinic. These moments touch the lives of our clients and our employees, and they guide the way we run our business. These moments inspire, change and encourage us. They are what we call the Bayshore difference.
Bayshore HealthCare is one of the country’s leading providers of home and community health care services and is a Canadian-owned company.
With over 100 locations across the country, including home care offices, pharmacies and infusion clinics, Bayshore has more than 13,000 staff members and provides care to over 350,000 clients. We are dedicated to enhancing the quality of life, dignity and independence of all Canadians, by providing customized care plans and solutions that allow clients to remain in the comfort of their own home. See what some of our clients have to say about their experience with Bayshore. We have been a recipient of Canada’s Best Managed Companies award since 2006.
Chez Bayshore, nous croyons en la création de moments spéciaux pour nos clients, chaque jour, que ce soit à leur chevet, au téléphone ou dans une clinique. Nous cherchons à améliorer la qualité de vie, la dignité et l’autonomie de tous les Canadiens, en fournissant des plans de soins personnalisés et des solutions qui permettent à nos clients de rester dans le confort de leur propre foyer.
Bayshore, une entreprise exclusivement canadienne, est l’un des plus importants fournisseurs de services de santé à domicile et en milieu communautaire au Canada. Avec plus de 100 établissements à travers le pays, y compris des succursales dédiées à la prestation de soins à domicile, des pharmacies et des cliniques de perfusion, Bayshore compte au-delà de 13 000 employés et prodigue des soins à plus de 350 000 clients.
AP-2000672