Part-time Apprenticeship Success Centre Officer
About the role
Please Note: If you are a current Algonquin College employee, apply to this job via the Workday application.
Department:
Centre for Accessible Learning
Position Type:
Part-Time Support
Salary Range:
$27.39-$31.84-Hourly
Scheduled Weekly Hours:
24
Anticipated Start Date:
September 29, 2025
Length of Contract:
n/a
Posting Information
Employees who are part-time internal candidates, as defined by the Part-Time Support Collective Agreement, will be given first consideration.
Posting Closing Date:
September 11, 2025
Please note: jobs are posted until 11:59 pm on the job closing date.
Job Description:
Reporting to the Manager, Centre for Accessible Learning for Student Support Services, the incumbent is an integral team member linking Student Support Services with Algonquin’s apprenticeship programs through the Apprenticeship Support Centre. The incumbent is responsible for providing comprehensive clerical and reception services to the Apprenticeship Support Centre (ASC). In doing so, the ASC Officer will work collaboratively with other members of the ASC team, CAL, and Faculty and Administrators from Apprenticeship programs to contribute to a network of support for students. They will also assist students to navigate and access the services and resources available to students.
The incumbent is also responsible for the coordination and invigilation of accommodated tests and exams for students registered with an apprenticeship program. The incumbent has a working knowledge of the CAL Database (Clockwork) and is required to support first time users in navigating the online test booking system.
The ASC Officer will also provide troubleshooting and technical support for Assistive Technology as well as connecting students to the full resources of the CAL AT Lab.
The ASC Officer is very often the first point of contact for both Student Support Services and the College for Apprenticeship students and is responsible to set a positive, supportive and professional tone in interactions with all clients. The incumbent must be able to support students in a manner that respects the sensitivity and confidentiality of much of the student the information disclosed in the execution of their role.
Required Qualifications:
- Three (3) year diploma: Business Administration, Office Administration or other related programs;
- Three (3) years practical experience in a "high demand" client-service setting in an educational institution or equivalent experience in a similar setting;
- Experience in an educational setting, preferably working with students with disabilities;
- Work experience in a complex detail-oriented, customer service driven computerized office setting;
- Experience with Microsoft Office and/or certification in Outlook, Excel, Word and PowerPoint.
Anticipated Weekly Schedule: Will be determined upon hire.
-
This position is paid at Payband 10 (Support Services Officer D)
-
Vacancy is for P19441
This position requires regular on-site work at Algonquin College’s Woodroffe (Ottawa) Campus
This position is subject to the terms of the Part-time Support Staff Collective Agreement:
https://www.algonquincollege.com/hr/files/2019/06/2019-21-PT-Supp-Staff-CA\_FINAL\_EN.pdf
Algonquin College values diversity and is an equal opportunity employer. We offer an inclusive work environment and encourage applications from all qualified individuals. If you require accommodation during the recruitment process please contact the Human Resources department at humanresources@algonquincollege.com. While we thank all those who apply, only those to be interviewed will be contacted.
About Algonquin College of Applied Arts and Technology
Algonquin’s success in numbers:
- 90% of graduates have jobs within six months of graduation
- 96% of graduates would recommend Algonquin to others
- 92% of employers are happy with the quality of Algonquin programs
Situated across three beautiful campuses in Ottawa, Pembroke and Perth, Algonquin provides an extensive range of hands-on learning programs, offering degrees, advanced diplomas, diplomas, graduate certificates and certificates.
As the largest college in eastern Ontario, we continue to expand our facilities — with four major new buildings in three years — accommodating an ever-growing student population, supported by innovative technologies, unique programs, and experienced professors with a passion for applied learning.
Our ‘Fourth Campus’ is the limitless, virtual territory of online studies and support.
If you’re ready to start a career, or enhance the one you have, the Centre for Continuing and Online Learning gives you options:
Full-time Online If you’re a self-directed and committed learner, full-time online programs give you an alternate, flexible way to achieve a diploma or certificate.
Part- time Online Part-time online learning allows you to work around your busy schedule from your own home, or anywhere.
Part-time On Campus For some students, learning is easier face-to-face. Studying part-time on campus is all about gaining skills through hands-on experience in specialized labs.
Part-time Apprenticeship Success Centre Officer
About the role
Please Note: If you are a current Algonquin College employee, apply to this job via the Workday application.
Department:
Centre for Accessible Learning
Position Type:
Part-Time Support
Salary Range:
$27.39-$31.84-Hourly
Scheduled Weekly Hours:
24
Anticipated Start Date:
September 29, 2025
Length of Contract:
n/a
Posting Information
Employees who are part-time internal candidates, as defined by the Part-Time Support Collective Agreement, will be given first consideration.
Posting Closing Date:
September 11, 2025
Please note: jobs are posted until 11:59 pm on the job closing date.
Job Description:
Reporting to the Manager, Centre for Accessible Learning for Student Support Services, the incumbent is an integral team member linking Student Support Services with Algonquin’s apprenticeship programs through the Apprenticeship Support Centre. The incumbent is responsible for providing comprehensive clerical and reception services to the Apprenticeship Support Centre (ASC). In doing so, the ASC Officer will work collaboratively with other members of the ASC team, CAL, and Faculty and Administrators from Apprenticeship programs to contribute to a network of support for students. They will also assist students to navigate and access the services and resources available to students.
The incumbent is also responsible for the coordination and invigilation of accommodated tests and exams for students registered with an apprenticeship program. The incumbent has a working knowledge of the CAL Database (Clockwork) and is required to support first time users in navigating the online test booking system.
The ASC Officer will also provide troubleshooting and technical support for Assistive Technology as well as connecting students to the full resources of the CAL AT Lab.
The ASC Officer is very often the first point of contact for both Student Support Services and the College for Apprenticeship students and is responsible to set a positive, supportive and professional tone in interactions with all clients. The incumbent must be able to support students in a manner that respects the sensitivity and confidentiality of much of the student the information disclosed in the execution of their role.
Required Qualifications:
- Three (3) year diploma: Business Administration, Office Administration or other related programs;
- Three (3) years practical experience in a "high demand" client-service setting in an educational institution or equivalent experience in a similar setting;
- Experience in an educational setting, preferably working with students with disabilities;
- Work experience in a complex detail-oriented, customer service driven computerized office setting;
- Experience with Microsoft Office and/or certification in Outlook, Excel, Word and PowerPoint.
Anticipated Weekly Schedule: Will be determined upon hire.
-
This position is paid at Payband 10 (Support Services Officer D)
-
Vacancy is for P19441
This position requires regular on-site work at Algonquin College’s Woodroffe (Ottawa) Campus
This position is subject to the terms of the Part-time Support Staff Collective Agreement:
https://www.algonquincollege.com/hr/files/2019/06/2019-21-PT-Supp-Staff-CA\_FINAL\_EN.pdf
Algonquin College values diversity and is an equal opportunity employer. We offer an inclusive work environment and encourage applications from all qualified individuals. If you require accommodation during the recruitment process please contact the Human Resources department at humanresources@algonquincollege.com. While we thank all those who apply, only those to be interviewed will be contacted.
About Algonquin College of Applied Arts and Technology
Algonquin’s success in numbers:
- 90% of graduates have jobs within six months of graduation
- 96% of graduates would recommend Algonquin to others
- 92% of employers are happy with the quality of Algonquin programs
Situated across three beautiful campuses in Ottawa, Pembroke and Perth, Algonquin provides an extensive range of hands-on learning programs, offering degrees, advanced diplomas, diplomas, graduate certificates and certificates.
As the largest college in eastern Ontario, we continue to expand our facilities — with four major new buildings in three years — accommodating an ever-growing student population, supported by innovative technologies, unique programs, and experienced professors with a passion for applied learning.
Our ‘Fourth Campus’ is the limitless, virtual territory of online studies and support.
If you’re ready to start a career, or enhance the one you have, the Centre for Continuing and Online Learning gives you options:
Full-time Online If you’re a self-directed and committed learner, full-time online programs give you an alternate, flexible way to achieve a diploma or certificate.
Part- time Online Part-time online learning allows you to work around your busy schedule from your own home, or anywhere.
Part-time On Campus For some students, learning is easier face-to-face. Studying part-time on campus is all about gaining skills through hands-on experience in specialized labs.