Salesforce Functional Analyst (Contract)
About the role
Department Overview 407 ETR's Information Technology division is responsible for the infrastructure and software to enable the efficient operation of the highway---including toll capture, account management, financials, and data storage/analytics---as well as customer services including call-center, web, IVR and supporting workflows.
At 407, all developers meet weekly to briefly hear updates from management, then break off into multiple learning streams. Topics include Cloud, Best Practices in Java, Data Streaming, SalesForce and Data Science. Some weeks, the streams are very hands-on (i.e. getting AWS.CLI up and running, playing with Kubernetes, learning Python). The developer led topics range from a learning above a wide variety of topics (i.e. Cloud, Best Practices in Java, Data Streaming, SalesForce, Data Science...)
Duties and Responsibilities:
- Provide, configuration, administration, and maintenance for 407 ETR applications while proactively collaborating with cross-functional teams
- Oversee, advise and coordinate functional aspects and testing of system integrations between various platforms (e.g. Salesforce) to ensure seamless interoperability
- Serve as the subject matter expert and advisor for specialized applications like custom build and configurations on Salesforce and CTI
- Implement best practices and drive the knowledge management processes by creating and maintaining support documentation, providing training to team members, and ensuring that best practices are shared across the organization
Qualifications:
- Bachelor’s degree (or equivalent years of experience).
- [2+] years of relevant work experience on Salesforce Service Cloud or related products
- Technical skills: Proficiency in various software and systems, data modeling, and technical writing
- Analytical skills: Strong analytical skills for identifying problems, conducting analysis, and developing solutions
- Communication skills: Excellent written and verbal communication skills for conveying technical information to both technical and non-technical audiences
- Problem-solving skills: Ability to identify and resolve technical issues and find solutions to complex problems
- Business acumen: Understanding of business processes and objectives to ensure solutions align with business needs
About 407 ETR Highway 407 ETR is an all-electronic open-access toll highway located in the Greater Toronto Area in Ontario, Canada. The highway spans 108 kilometres from Burlington in the west to Pickering in the east.
407 International Inc. is the sole shareholder of 407 ETR and is owned by:
- Cintra Global S.E. which is a wholly owned subsidiary of Ferrovial S.A. (48.29%);
- Canada Pension Plan Investment Board (CPP Investments) and other institutional investors (44.20%); and
- Public Sector Pension Investment Board (PSP Investments) (7.51%)
Note: At 407 ETR, we are committed to fostering a diverse, equitable, and inclusive work environment. We value the unique perspectives and backgrounds of all individuals, and we firmly believe that our individual differences make us stronger as a whole. Our commitment to inclusion extends beyond recruitment and encompasses an inclusive workplace culture through raising awareness, ongoing training, and encouraging feedback. We aim to create a safe and supportive environment where all employees can thrive. Accommodation for disabilities or other grounds protected by human rights legislation are available upon request for candidates taking part in all aspects of the employment selection process.
About 407 ETR Concession Company
407 ETR is the world’s first all-electronic, barrier-free toll highway, stretching 108 km from Burlington (in the west) to Pickering (in the east).
Save Time: Taking 407 ETR across the GTA means avoiding congestion. Transit providers and businesses rely on 407 ETR to move people and good quickly across the region.
Safety is our priority: With 24/7 Highway Safety Patrols and Highway Monitoring, we do our best to ensure that help is never far away if you need it. Our partnership with the Ontario Provincial Police helps keep traffic moving safely.
Customer Experience: We're focused on serving you well, both on and off the road. Discovering the latest promotions/offers or planning the cost of an upcoming trip using the toll calculator are just a few reasons to add www.407etr.com as one of your favourites…and you can visit on any device! Log into your web account (or sign up in minutes) to leverage your one-stop shop for many helpful account options like switching to paperless billing or pre-authorized billing, viewing past bills or to pay your current bill.
Caring for your car: Driving at a safe and consistent speed on an excellent and well-maintained highway helps to keep your car efficient and gives you better fuel economy, saving you money on gas and maintenance.
Drive More Save More: Customers are automatically enrolled in ETR Rewards when they drive a certain number of transponder kilometres. The more you drive, the greater your savings. Check out the ETR Rewards page to see how you can get in and what benefits you can receive!
We invite you to explore our website to learn more about our online services, investments to improve traffic flow, interesting facts about the highway, real-life stories from the road and more. Thank you for taking the time to learn about 407 ETR!
Salesforce Functional Analyst (Contract)
About the role
Department Overview 407 ETR's Information Technology division is responsible for the infrastructure and software to enable the efficient operation of the highway---including toll capture, account management, financials, and data storage/analytics---as well as customer services including call-center, web, IVR and supporting workflows.
At 407, all developers meet weekly to briefly hear updates from management, then break off into multiple learning streams. Topics include Cloud, Best Practices in Java, Data Streaming, SalesForce and Data Science. Some weeks, the streams are very hands-on (i.e. getting AWS.CLI up and running, playing with Kubernetes, learning Python). The developer led topics range from a learning above a wide variety of topics (i.e. Cloud, Best Practices in Java, Data Streaming, SalesForce, Data Science...)
Duties and Responsibilities:
- Provide, configuration, administration, and maintenance for 407 ETR applications while proactively collaborating with cross-functional teams
- Oversee, advise and coordinate functional aspects and testing of system integrations between various platforms (e.g. Salesforce) to ensure seamless interoperability
- Serve as the subject matter expert and advisor for specialized applications like custom build and configurations on Salesforce and CTI
- Implement best practices and drive the knowledge management processes by creating and maintaining support documentation, providing training to team members, and ensuring that best practices are shared across the organization
Qualifications:
- Bachelor’s degree (or equivalent years of experience).
- [2+] years of relevant work experience on Salesforce Service Cloud or related products
- Technical skills: Proficiency in various software and systems, data modeling, and technical writing
- Analytical skills: Strong analytical skills for identifying problems, conducting analysis, and developing solutions
- Communication skills: Excellent written and verbal communication skills for conveying technical information to both technical and non-technical audiences
- Problem-solving skills: Ability to identify and resolve technical issues and find solutions to complex problems
- Business acumen: Understanding of business processes and objectives to ensure solutions align with business needs
About 407 ETR Highway 407 ETR is an all-electronic open-access toll highway located in the Greater Toronto Area in Ontario, Canada. The highway spans 108 kilometres from Burlington in the west to Pickering in the east.
407 International Inc. is the sole shareholder of 407 ETR and is owned by:
- Cintra Global S.E. which is a wholly owned subsidiary of Ferrovial S.A. (48.29%);
- Canada Pension Plan Investment Board (CPP Investments) and other institutional investors (44.20%); and
- Public Sector Pension Investment Board (PSP Investments) (7.51%)
Note: At 407 ETR, we are committed to fostering a diverse, equitable, and inclusive work environment. We value the unique perspectives and backgrounds of all individuals, and we firmly believe that our individual differences make us stronger as a whole. Our commitment to inclusion extends beyond recruitment and encompasses an inclusive workplace culture through raising awareness, ongoing training, and encouraging feedback. We aim to create a safe and supportive environment where all employees can thrive. Accommodation for disabilities or other grounds protected by human rights legislation are available upon request for candidates taking part in all aspects of the employment selection process.
About 407 ETR Concession Company
407 ETR is the world’s first all-electronic, barrier-free toll highway, stretching 108 km from Burlington (in the west) to Pickering (in the east).
Save Time: Taking 407 ETR across the GTA means avoiding congestion. Transit providers and businesses rely on 407 ETR to move people and good quickly across the region.
Safety is our priority: With 24/7 Highway Safety Patrols and Highway Monitoring, we do our best to ensure that help is never far away if you need it. Our partnership with the Ontario Provincial Police helps keep traffic moving safely.
Customer Experience: We're focused on serving you well, both on and off the road. Discovering the latest promotions/offers or planning the cost of an upcoming trip using the toll calculator are just a few reasons to add www.407etr.com as one of your favourites…and you can visit on any device! Log into your web account (or sign up in minutes) to leverage your one-stop shop for many helpful account options like switching to paperless billing or pre-authorized billing, viewing past bills or to pay your current bill.
Caring for your car: Driving at a safe and consistent speed on an excellent and well-maintained highway helps to keep your car efficient and gives you better fuel economy, saving you money on gas and maintenance.
Drive More Save More: Customers are automatically enrolled in ETR Rewards when they drive a certain number of transponder kilometres. The more you drive, the greater your savings. Check out the ETR Rewards page to see how you can get in and what benefits you can receive!
We invite you to explore our website to learn more about our online services, investments to improve traffic flow, interesting facts about the highway, real-life stories from the road and more. Thank you for taking the time to learn about 407 ETR!