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The Risk Management Claims Adjuster is responsible for investigating, evaluating and finalizing claims advanced against the corporation on a national level. The adjuster must have a thorough knowledge of the Corporation and the operations of the various subsidiaries. The adjuster should have (or be very close to obtaining) the CIP - Chartered Insurance Professional - designation from the Insurance Institute of Canada.

Here's where you;ll be focusing:

• Manage diverse levels of claims, primarily liability.
• Limit solicitor involvement by being attentive and building a rapport with injured customers
• Work independently to conduct claim investigations; obtain and evaluate defense materials and source any documentation that may assist in defending claims.
• Participate as in daily meetings with Claims Coordinator / Claim Analyst to troubleshoot defense tools, ideas and share experience.
• Review and interpret internal documentation such as leases and contracts (with guidance from the Manager) as they pertain to a claim.
• Determine liability and course of action:

(a) If no liability found, communicate denial to customer and/or solicitor with professional and competent “without prejudice” oral or written communication and prepare to defend.

(b) If liability or degree of liability is found, evaluate claim, set reserves, obtain information to support claim, negotiate settlement as soon as possible and obtain proper release documentation.

• Keep apprised of changes involving the Occupiers Liability Act and other rules of civil litigation on a national level
• Keep defense costs to a minimum by obtaining waiver, then legal opinions only to resolve files
• When defense counsel is hired (upon approval from Manager); establish defense strategy early on, ensure claim stays on track and counsel is firmly guided to follow the corporate litigation strategy.
• Insurer to be notified of claims with potential to exceed our Self Insurer Retention (SIR) upon approval of Manager
• When opportunities present, attend district meetings of field personnel to train location management on proper investigative techniques and loss prevention practices
• Monitor loss prevention issues and communicate with National Manager to source potential strategies to minimize risk and source creative ways to communicate loss prevention strategies to field personnel
• Produce quarterly open liability claim status report for Manager and generate and distribute claims status reports to operations executives
• Liaise and collaborate with shoppers/our customers, internal departments/employees and external companies, including Crombie REIT (i.e. Insurers, Adjusters, Legal, Consultants, Finance, Construction & Property Management)

What you have to offer:

• An Undergraduate Degree and a minimum of 5 years of relevant experience
• Completed or working towards CIP designation
• Strong organizational skills
• Solid computer knowledge of Microsoft Office, including Outlook, Word and Excel
• Strong negotiation skills, confident nature, diplomatic, team player
• Works well independently, ability to meet deadlines and work under pressure.
• Professional oral and written communication skills
• Courteous and friendly customer service skills
• Ability to interpret Provincial legislation and case law.

#LI-CF2 #LI-Hybrid

Who we are:
We started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1,600 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family.

Our family of 128,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better – great experiences, families, communities, and our employees. We are a family nurturing families.

Our commitment to diversity, equity and inclusion (DE&I) is fuelled by our purpose and values. It shapes our culture and drives business success. As a family nurturing families, we embed DE&I into everything we do. We know that it takes open minds and respect for distinct perspectives to create engaging workplaces, inclusive customer experiences and strong community partnerships. We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.

What we offer:
Our Total Rewards package is designed to help our teammates thrive—physically, financially, and emotionally. While offerings vary by role and employment types; eligible teammates may receive:

• Comprehensive Benefits Package with health and dental coverage, life insurance, and short- and long-term disability insurance.
• Access to Virtual Health Care and an Employee and Family Assistance Program for personalized support.
• Retirement and Savings Plan to help you build financial security.
• 10% In-Store Discount at participating banners, plus additional discount programs.
• Employee Share Ownership Plan (ESOP), giving you the opportunity to invest in the company’s success.
• Learning and Development Resources to support your career growth.
• Parental Leave Top-Up to assist growing families.
• Paid Vacation and Days Off to help you recharge.

Sobeys is committed to providing a compensation structure that is flexible, equitable and competitive in the market to enable performance and growth. To learn more about this opportunity—including expected range of compensation in accordance with Pay Transparency Legislation where required —please click the “I’m interested” button above. Individual Compensation is determined based on qualifications, experience, and internal equity within the range provided.

External websites may share our organization's job postings which includes compensation information based on similar roles and market benchmarks. These figures are provided for general comparison purposes only and are not issued or verified by our organization..

To drive our commitment to team collaboration and the overall success of our office culture we require our teammates to have the ability to adhere to a hybrid work model that requires your presence at one of our office locations at least three days per week.

We may use Artificial Intelligence (AI) tools to support efficiencies in the candidate screening, assessment, and recruitment processes. These AI tools do not make hiring decisions on behalf of the Company, these decisions are made by our Hiring Teams.

If you feel that this describes the kind of work you want to do and you are excited about what Sobeys has to offer, then please apply by the posting end date indicated above. We encourage candidates to submit a resume and take the time to ensure that their application highlights what makes them uniquely qualified for this opportunity!

Please note: Successful candidates will be required to provide documentation to prove their legal ability to work in the position during the onboarding process. Documentation will be assessed by the employer prior to commencement of work.