Customer Service Coordinator Part Time 6 Month Contract
About the role
Handyman Connection of Kitchener is locally owned and operated. We are a well-establish home improvement company dedicated to excellent customer service and quality workmanship. We are a fast-paced local office of a National Franchise with an opening for a part time Service Coordinator. Our customers are seeking additional office support for our growing business. We are now seeking a top-notch Service Coordinator who can take on the role of keeping our craftsmen and customers on track! In this position, we are looking for the best fit Kitchener to take on this fun and challenging role! This person will have an upbeat attitude and willingness to help the team.
What You Will Receive
- Earn competitive pay depending on your skills, experience, and availability - starting pay $18.00/hour
- Work during traditional business hours - 8:30 to 4:30 pm - 3 Days per week (Monday, Tuesday and Wednesday), additional hours required to assist with vacation coverage over the summer
- Professional small office with a friendly touch
- Excellent training and support
- Business casual attire atmosphere
- Contract Position - April 13, 2026 to October 2, 2026
Responsibilities
- Dedication to excellent customer service
- Able to manage small business details while working independently
- Manage time and responsibilities - scheduling, customer support, job tracking, billing, staff communications, phone calls, etc.
- Act as a liaison between clients and technicians in the field
- Create project proposals for clients
- Experience handling projects to completion
- Address and resolve issues and complaints
- Assist craftsmen in closing sales
- Ability to multi-task in a high stress environment
Qualifications
- Strong telephone and written communication skills.
- Strong problem solving skills
- Strong leadership skills
- Outgoing personality; enjoys working with people
- Confident with typical office equipment and computer skills - Microsoft products such as Outlook, Excel, Word, CRM, etc.
- (3+) years experience working in a Call Center or Customer Service Role preferred
- Knowledge of home repair and light remodeling a benefit
If you're looking for a customer service coordinator role AND the opportunity to work with a great group of people, reach out today to find out more about the team at Handyman Connection of Kitchener
About Handyman Connection
At Handyman Connection, we focus on one thing: consistent delivery of first-class craftsmanship and superior customer service. It’s that simple. Whatever your home improvement project – whether you need something installed, built, repaired or maintained – we have the experts to get the job done right, every time.
Homeowners trust Handyman Connection to consistently deliver on our promise. Because we’re not just proud of our workmanship – we guarantee it.
CORE PURPOSE: The relentless pursuit of building meaningful, lifetime relationships.
CORE COMPETENCY: To consistently connect skilled service professionals to customers with a variety of small to medium home improvement needs at the local level.
OUR VISION: To be the Lifetime Connection for all of our customers' home improvement needs.
CORE VALUES: Deliver on Our Commitments; Respect the Connections; Have Price in What We Do; Practice Continuous Improvement
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Customer Service Coordinator Part Time 6 Month Contract
About the role
Handyman Connection of Kitchener is locally owned and operated. We are a well-establish home improvement company dedicated to excellent customer service and quality workmanship. We are a fast-paced local office of a National Franchise with an opening for a part time Service Coordinator. Our customers are seeking additional office support for our growing business. We are now seeking a top-notch Service Coordinator who can take on the role of keeping our craftsmen and customers on track! In this position, we are looking for the best fit Kitchener to take on this fun and challenging role! This person will have an upbeat attitude and willingness to help the team.
What You Will Receive
- Earn competitive pay depending on your skills, experience, and availability - starting pay $18.00/hour
- Work during traditional business hours - 8:30 to 4:30 pm - 3 Days per week (Monday, Tuesday and Wednesday), additional hours required to assist with vacation coverage over the summer
- Professional small office with a friendly touch
- Excellent training and support
- Business casual attire atmosphere
- Contract Position - April 13, 2026 to October 2, 2026
Responsibilities
- Dedication to excellent customer service
- Able to manage small business details while working independently
- Manage time and responsibilities - scheduling, customer support, job tracking, billing, staff communications, phone calls, etc.
- Act as a liaison between clients and technicians in the field
- Create project proposals for clients
- Experience handling projects to completion
- Address and resolve issues and complaints
- Assist craftsmen in closing sales
- Ability to multi-task in a high stress environment
Qualifications
- Strong telephone and written communication skills.
- Strong problem solving skills
- Strong leadership skills
- Outgoing personality; enjoys working with people
- Confident with typical office equipment and computer skills - Microsoft products such as Outlook, Excel, Word, CRM, etc.
- (3+) years experience working in a Call Center or Customer Service Role preferred
- Knowledge of home repair and light remodeling a benefit
If you're looking for a customer service coordinator role AND the opportunity to work with a great group of people, reach out today to find out more about the team at Handyman Connection of Kitchener
About Handyman Connection
At Handyman Connection, we focus on one thing: consistent delivery of first-class craftsmanship and superior customer service. It’s that simple. Whatever your home improvement project – whether you need something installed, built, repaired or maintained – we have the experts to get the job done right, every time.
Homeowners trust Handyman Connection to consistently deliver on our promise. Because we’re not just proud of our workmanship – we guarantee it.
CORE PURPOSE: The relentless pursuit of building meaningful, lifetime relationships.
CORE COMPETENCY: To consistently connect skilled service professionals to customers with a variety of small to medium home improvement needs at the local level.
OUR VISION: To be the Lifetime Connection for all of our customers' home improvement needs.
CORE VALUES: Deliver on Our Commitments; Respect the Connections; Have Price in What We Do; Practice Continuous Improvement