Top Benefits
About the role
As a Key Account Manager, you will be responsible for building, managing, and growing strategic customer relationships across Canada and the U.S. You will act as the primary point of contact for some of our largest customers, working cross-functionally with R&D, Quality, Operations, Marketing, and Finance to deliver on customer needs, drive profitable growth, and position Embassy as a preferred supplier.
What you are responsible for:
Account Management & Growth
- Own relationships with key accounts
- Identify growth opportunities, upsell/cross-sell Embassy’s flavours, mixes, and functional ingredients.
- Deliver against sales targets and margin expectations.
Customer Engagement
- Act as the customer’s voice within Embassy, ensuring alignment of needs across internal teams.
- Lead customer meetings, innovation sessions, and product presentations.
- Negotiate pricing and contracts to ensure long-term partnerships.
Cross-Functional Collaboration
- Work closely with R&D to develop and commercialize customer-specific formulations.
- Ensure accurate forecasting, timely delivery, and supply chain reliability.
- Collaborate with Marketing on positioning, presentations, and new product launches.
Business Development
- Prospect new opportunities within assigned accounts and new channels.
- Support Embassy’s expansion in the U.S. and other markets where applicable.
- Track competitive activity and market trends to provide insights for strategic decision-making.
Reporting & CRM
- Maintain accurate sales pipeline, forecasts, and account plans.
- Track opportunities and progress in CRM, ensuring timely updates for management.
- Provide account performance updates, gap analysis, and growth strategies
Qualifications
- 3-5+ years of experience in Key Account Management, Sales, or Business Development (food ingredients, bakery, flavours strongly preferred).
- Proven track record of growing large, complex accounts.
- Strong negotiation and presentation skills.
- Ability to work cross-functionally and influence without authority.
- Excellent project management, organization, and communication skills.
What We Offer
- Competitive compensation with performance-based bonus.
- Comprehensive benefits package.
- Opportunities to work on high-profile innovation projects with leading bakeries, retailers and QSR brands.
- Entrepreneurial, team-oriented culture with a focus on growth and continuous improvement.
Embassy Ingredients is committed to providing accommodations for applicants with disabilities through the recruitment, selection and/or assessment process. If contacted for an employment opportunity, please advise the People and Development Department of the nature of any accommodation(s) that you may require. We thank all applicants in advance for their interest in an Embassy career, but only those selected for an interview will be contacted.
About Embassy Ingredients
We have an on-site flavor lab and full bakery test kitchen staffed with certified flavorists, food scientists and bakery specialists. We formulate, test and manufacture a wide range of flavors and bakery ingredients ensuring that taste, quality and performance are built into every product. We take pride in addressing your needs quickly so you can take advantage of changing food trends and customer opportunities.
Our versatile manufacturing plant is BRC certified, nut-free and Kosher certified. Our Quality Assurance team ensures that the highest standards are met by bake-testing every batch of bakery ingredients, and all of our flavors are tested through sensory panel and organoleptic evaluation.
Top Benefits
About the role
As a Key Account Manager, you will be responsible for building, managing, and growing strategic customer relationships across Canada and the U.S. You will act as the primary point of contact for some of our largest customers, working cross-functionally with R&D, Quality, Operations, Marketing, and Finance to deliver on customer needs, drive profitable growth, and position Embassy as a preferred supplier.
What you are responsible for:
Account Management & Growth
- Own relationships with key accounts
- Identify growth opportunities, upsell/cross-sell Embassy’s flavours, mixes, and functional ingredients.
- Deliver against sales targets and margin expectations.
Customer Engagement
- Act as the customer’s voice within Embassy, ensuring alignment of needs across internal teams.
- Lead customer meetings, innovation sessions, and product presentations.
- Negotiate pricing and contracts to ensure long-term partnerships.
Cross-Functional Collaboration
- Work closely with R&D to develop and commercialize customer-specific formulations.
- Ensure accurate forecasting, timely delivery, and supply chain reliability.
- Collaborate with Marketing on positioning, presentations, and new product launches.
Business Development
- Prospect new opportunities within assigned accounts and new channels.
- Support Embassy’s expansion in the U.S. and other markets where applicable.
- Track competitive activity and market trends to provide insights for strategic decision-making.
Reporting & CRM
- Maintain accurate sales pipeline, forecasts, and account plans.
- Track opportunities and progress in CRM, ensuring timely updates for management.
- Provide account performance updates, gap analysis, and growth strategies
Qualifications
- 3-5+ years of experience in Key Account Management, Sales, or Business Development (food ingredients, bakery, flavours strongly preferred).
- Proven track record of growing large, complex accounts.
- Strong negotiation and presentation skills.
- Ability to work cross-functionally and influence without authority.
- Excellent project management, organization, and communication skills.
What We Offer
- Competitive compensation with performance-based bonus.
- Comprehensive benefits package.
- Opportunities to work on high-profile innovation projects with leading bakeries, retailers and QSR brands.
- Entrepreneurial, team-oriented culture with a focus on growth and continuous improvement.
Embassy Ingredients is committed to providing accommodations for applicants with disabilities through the recruitment, selection and/or assessment process. If contacted for an employment opportunity, please advise the People and Development Department of the nature of any accommodation(s) that you may require. We thank all applicants in advance for their interest in an Embassy career, but only those selected for an interview will be contacted.
About Embassy Ingredients
We have an on-site flavor lab and full bakery test kitchen staffed with certified flavorists, food scientists and bakery specialists. We formulate, test and manufacture a wide range of flavors and bakery ingredients ensuring that taste, quality and performance are built into every product. We take pride in addressing your needs quickly so you can take advantage of changing food trends and customer opportunities.
Our versatile manufacturing plant is BRC certified, nut-free and Kosher certified. Our Quality Assurance team ensures that the highest standards are met by bake-testing every batch of bakery ingredients, and all of our flavors are tested through sensory panel and organoleptic evaluation.