Reporting to the Head of Alternate Channels, the Key Account Manager (KAM) will be responsible for developing long-term strategies with the customer, in line with Marketing and Sales Strategy sales plans. The KAM will liaise between the customer and cross-functional internal teams to ensure the timely and successful delivery, or over delivery, of Lindt’s sales and profitability growth targets.

Responsibilities:

• Operate as the lead point of contact for all matters specific to the customer and/or segment. Including, but not limited to: Dollar Trade, Winners, Giant Tiger, Canadian Tire, Rabba, Red Apple.
• Achieve sales objectives as per Corporate Business Plan through the development and execution of strategies specific to the individual banners ensuring alignment with Lindt Canada’s sales & marketing plans.
• Analyze and present the progress of monthly & annual plans to the customer.
• Build and maintain strong, long-lasting customer relationships, addressing any customer service issues in a timely fashion, cross functionally with supply chain, finance, and store operations.
• Work collaboratively with Sales Strategy, Marketing, and RGM to maximize account potential through channel focused portfolio and promotional strategies.
• Manage and monitor trade spend through continuous analysis & review of the business performance, to maximize ROI.
• Clearly communicate the progress of monthly & annual forecasts to internal stakeholders.
• Provide regular and effective account reviews to senior leadership.
• Provide candid feedback and recommendations cross functionally on account/banner issues to maximize effectiveness and efficiency.
• Work collaboratively with Demand Planning to ensure an accurate forecast.
• Work collaboratively with Finance and Revenue Management to ensure Trade Spend delivers profitable ROI.
• Develop new business through a consumer-centric and RGM-focused selling and decision-making process centered on profitable sustainable growth for both the everyday and seasonal segments.
• Where available, analyze and present current market data as part of category reviews utilizing all available fact-based selling tools (SAP, Nielson, POS, etc.) to identify growth opportunities.

Requirements:
Systems Proficiency

• Microsoft Excel: Intermediate to advanced skills (PivotTables, SUMIFS, XLOOKUP, charts). Ability to analyze and manipulate data quickly and accurately to generate actionable insights.
• SAP BI: Skilled in leveraging SAP for reporting and analytics, including pulling sales history and forecasts.
• TradePro (TPM): Proficient in TradePro for forecasting and trade spend management. Strong understanding of system inputs and outputs to ensure accurate business planning.

Sales Fundamentals

• Account Management: Proven experience (3–5 years) developing regional or national CPG accounts. Skilled in building relationships with Category Managers, creating annual promotional plans, and delivering impactful business reviews.
• Forecasting: Ability to assess trends, review plans, and deliver accurate forecasts that drive supply chain efficiency and minimize waste.
• Financial Acumen: Solid understanding of Revenue Growth Management principles and trade spend strategies, including fixed programs (customer discounts) and discretionary investments (displays, promotions, advertising).

Why Lindt Canada? Join our winning culture and become part of our team of passionate and dynamic individuals in our journey to become the leader in the Canadian chocolate market. Our environment characterizes personal commitment, drive, initiative and entrepreneurial spirit, working together as one team to reach outstanding results. We encourage, recognize and reward innovation, personal initiative, leadership and accountability throughout the organization. We are recognized as a Great Place to Work so come and grow your career with us, it’s a pretty sweet deal. To learn more about our winning culture, visit https://careers.lindtcanada.ca and or follow us on LinkedIn

Lindt & Sprüngli is recognized as a leader in the market for premium quality chocolate, offering a large selection of products in more than 120 countries around the world. During more than 170 years of Lindt & Sprüngli's existence, it has become known as one of the most innovative and creative companies making premium chocolate, with 12 production sites in Europe and the USA, and distribution and sales companies on four continents.

Rewards Package

The standard hiring range for this role is $90-$115K CAD per annum with a 20% performance-based bonus. The final agreement upon salary may vary based on market location and factors such as job-related knowledge, skills and experience.

We offer a competitive rewards package for our employees as well as a growth-oriented work environment. This includes not only the opportunity to sample our premium chocolate products but the following:

• Health and Dental Plan
• Retirement Savings Plan
• Employee Assistance Program
• Corporate Gym Discount Rates
• Wellness Program
• Chocolate!

We thank all those who have applied, however, only selected candidates will be contacted.

Lindt is committed to providing accommodations for people with disabilities. Accommodations are available upon request. Please contact our Human Resources department for more information.

This position will involve the use of AI tools to help screen, assess, or select applicants. This posting is for an existing position.

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