Are you passionate about helping people live their healthiest lives? Do you thrive in a dynamic, supportive environment where your contributions truly matter? If so, Medcan is the place for you!

This job posting is for a current vacancy.

What You’ll Do :

Client Experience & Hospitality

• Warmly welcome and greet clients and guide them throughout their visit.
• Act as the primary point of contact for clients navigating their appointment, ensuring they receive maximum value time during their visit.
• Foster client loyalty by creating memorable experiences.

Clinic Operations and Client Flow

• Execute swift and accurate client check-ins and check-outs for all appointments.
• Schedule appointments for clients and ensure all appropriate client forms are completed.
• Process payments for appointments and products efficiently.
• Problem solve and troubleshoot in a fast-paced environment.

Communication and Collaboration

• Liaise effectively with all clinic departments and respond to staff inquiries via email.
• Professionally handle all client issues and inquiries (in person, via email, or by phone).
• Provide essential support and backup to the Clinic Flow and Concierge teams.

Administrative Support

• Complete comprehensive opening and closing procedures, including next-day preparation.
• Maintain inventory of reception supplies and perform other administrative duties as required.
• Other administrative duties as required.

What You’ll Need:

• Prior experience in a client-facing role. Hospitality or healthcare experience is an asset.
• Flexibility to cover shifts on shot notice.
• Exceptional customer service skills and a great attitude.
• Strong organizational skills, attention to detail, and time management.
• Excellent verbal and written communication skills.
• Ability to multi-task effectively while maintaining a high level of composure and professionalism.
• Ability to foster strong team and cross-functional working relationships.
• Beginner to Intermediate level skills in MS Office.
• Education in health or a related discipline, as an asset.

This is a casual position at our Toronto office at 150 York St. Shifts can be scheduled Monday to Saturday (as needed) with mandatory Saturday availability, with working hours between 6:00 am - 7:30pm for an 8.5-hour shift (30-min lunch break.

Position Pay Range

$17.49 - $24.05 CAD

Pay will be determined based on an analysis of the selected candidate's experience and qualifications within the role's compensation grade. Medcan's compensation ranges are determined by a combination of required qualifications and skills, market value, and internal equity. The above range pertains solely to the base compensation and is not inclusive of additional compensation details such as perks, benefits, and potential bonuses or incentives.

Diversity, Equity and Accessibility:

Medcan is dedicated to employment equity, diversity and inclusion. We strive to ensure all staff have a fair opportunity to participate and success at work. If contacted for an employment opportunity, please advise your Talent Acquisition Specialist if you require accommodation.

AI Use Disclosure – Recruitment at Medcan

Medcan uses artificial intelligence (AI) tools to support the screening and assessment of candidates as part of a fair, transparent, and inclusive hiring process. These tools assist our Talent Acquisition team but do not make final hiring decisions. All decisions are reviewed and made by our hiring teams to ensure fairness and alignment with Medcan’s values. If you have questions about how your application is assessed, please contact Medcan’s Talent Acquisition team at recruitment@medcan.com .