Role Overview

Contributes to the overall success of Security Operations in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Main Responsibilities

• Champion a customer‑focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
• Support the monitoring, collection, and compilation of incoming requests to identify issues which may impact the Bank. Analyze identified issues, trends, and risks and coordinate appropriate response based on established criteria. Disseminate findings to create a common operating picture and situational awareness to key stakeholders.
• Use established criteria to identify, categorize and process information of relevance to risk exposure. Disseminate information through verbal and written incident notifications and summary reports to management and stakeholders.
• Use established criteria and process to intake, triage, and action requests from internal and external stakeholders who require support from Corporate Security. Assess risk, identify trends, collect supporting documents, and conduct effective risk mitigation practices throughout the process of documentation and escalation.
• Operationalize the retrieval and preparation of evidence and supporting documents for use by internal customers and external partners, in order to mitigate potential financial and reputational loss.
• Establish and maintain liaison with law‑enforcement agencies and other financial institutions (FIs) to foster collaboration in the investigation of criminal acts against the Bank, and in the resolution of problems affecting Bank security as a whole.
• Utilize systems used in the prevention, detection, analysis, and response to incidents which impact, or have the potential to impact, Scotiabank employees, clients or assets.
• Provide support to the Security Operations Centre as required or as directed by Management.
• Understand how the Bank’s risk appetite and risk culture should be considered in day‑to‑day activities and decisions.
• Maintain current knowledge of bank policies and regulations and comply with legal and regulatory requirements globally.
• Actively pursue effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day‑to‑day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champion a high‑performance environment and contribute to an inclusive work environment.

Required Qualifications

• Undergraduate degree, college diploma and/or equivalent related experience preferred.
• Experience in Critical Incident Management, Security and Law Enforcement, Financial Services, Dispatching, Call Centre, Customer Service or Information Technology is preferred.
• Working knowledge of Bank IT applications, systems, and security controls.
• Working knowledge of Canadian Retail Banking products and services.
• Proficient in Microsoft Suite.

What’s in it for you?

• An inclusive & collaborative working environment that encourages creativity, curiosity, and celebrates success!
• Competitive rewards package: Performance bonus, Employee Share Ownership Program, Pension Plan Matching, Health Benefits from day one.
• Access to career development and progression opportunities.

Additional Information

• Location: Canada : Ontario : Toronto
• Job Segment: Operations Manager, Compliance, Corporate Security, Investment Banking, Call Center, Operations, Legal, Security, Customer Service, Finance
• Application: Candidates must apply directly online.
• Accessibility: Accommodations are available for applicants who need them.
• Technical Support: Technical support for applicants