Security Operations Center Operator (SOC) - Full Time
About the role
At our Burnaby Office, we are hiring for a full-time Security Operations Center Operator. This is a key customer service position in the company, responsible for making internal calls to our employees and ensuring their safety and well-being on the field. The Dispatch team is also the first point of contact for all inbound employee calls to the Head Office. You will be ensuring our Security Officers receive quick and efficient support.
What would you do:
- Act as the main point of contact for all security guards and customer contact after hours
- Schedules all after-hour requests
- Dispatch appropriate mobile resources to various sites
- Maintain database records of all Securiguard policies and procedures
- Manage break relief for Securiguard sites
- Ensure employees are checking in every hour or as required
- Work effectively with other team members to ensure that departmental goals and key performance indicators are achieved or exceeded
- Keep track of ongoing issues, resolving problems with the team and keeping client and personal up to date on progress.
What You Bring:
- Minimum 2 year of security operations experience, with a basic understanding of security protocols, incident response, or frontline operations.
- Experience in a Security Operations Centre (SOC), dispatch, control centre, or monitoring environment is required.
- Valid BC Security Worker Licence.
- Strong written and verbal English communication skills.
- Ability to work independently with good judgment, situational awareness, and attention to detail.
- Solid problem-solving and decision-making skills, especially during urgent or time-sensitive situations.
- Comfortable using computers, Microsoft Office (Word, Excel, Outlook), and data entry tools.
- Ability to type 40+ WPM accurately.
What's In It for You
- Easy Commute: We're right beside the SkyTrain - seriously, look for us on Google Maps.
- Fun Events Year-Round: From big celebrations to small get-togethers, we love finding reasons to celebrate.
- Collaborative Culture: Join a supportive, values-driven team where everyone has a voice and wants you to succeed.
- TrainingGrowth Opportunities: Continuous learning is part of who we are - expect workshops, micro-lessons, mentorship, and hands-on projects that build your skills for today and your career tomorrow.
- Purpose-Driven Work: Be part of an award-winning organization recognized for its culture of respect, empathy, and accountability - where every person contributes to making people feel safe.
Who we are:
At Securiguard we believe in living and acting by our values: R.E.A.C.H.
Respect Empathy Accountability Courtesy Honesty
We're in the business of making people feel safe. We have proven expertise in deploying security and safety personnel in a variety of industries including Corporate, Retail, Property Management, Industrial, Aviation, Marine, Government, Educational, and Industrial/Resource Projects, and have the largest and highest accredited K-9 detection and screening division in Canada.
Apply today !
Not the right fit? Search for Security Operations Center Operator jobs in Burnaby, BC
About Securiguard
Securiguard has proven expertise in deploying security and safety personnel in a variety of industries including Corporate, Retail, Property Management, Industrial, Aviation, Marine, Government, Educational, and Industrial/Resource Projects, and has the largest and highest accredited K-9 detection and screening division in Canada.
With the ability to service clients across Canada including major centers, small towns, and remote locations by air, land, or sea, our team of 4,000+ strong security and safety professionals provide people with a feeling of safety by offering a comprehensive selection of security services and solutions.
We make people feel safe and inspire our staff to believe they can make a difference in everything they do. We believe that diversity enables the company to grow towards a better future. By creating an environment which is inclusive and provides equal opportunity for all, ideas are generated which help to solve the problems of a changing and increasingly complex world. Our mission, vision, and values enabled us to be the 2021 winners of Canada's Most Admired Corporate Culture and a finalist of the 2021 Canadian HR Awards' Excellence in Diversity & Inclusion category.
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Security Operations Center Operator (SOC) - Full Time
About the role
At our Burnaby Office, we are hiring for a full-time Security Operations Center Operator. This is a key customer service position in the company, responsible for making internal calls to our employees and ensuring their safety and well-being on the field. The Dispatch team is also the first point of contact for all inbound employee calls to the Head Office. You will be ensuring our Security Officers receive quick and efficient support.
What would you do:
- Act as the main point of contact for all security guards and customer contact after hours
- Schedules all after-hour requests
- Dispatch appropriate mobile resources to various sites
- Maintain database records of all Securiguard policies and procedures
- Manage break relief for Securiguard sites
- Ensure employees are checking in every hour or as required
- Work effectively with other team members to ensure that departmental goals and key performance indicators are achieved or exceeded
- Keep track of ongoing issues, resolving problems with the team and keeping client and personal up to date on progress.
What You Bring:
- Minimum 2 year of security operations experience, with a basic understanding of security protocols, incident response, or frontline operations.
- Experience in a Security Operations Centre (SOC), dispatch, control centre, or monitoring environment is required.
- Valid BC Security Worker Licence.
- Strong written and verbal English communication skills.
- Ability to work independently with good judgment, situational awareness, and attention to detail.
- Solid problem-solving and decision-making skills, especially during urgent or time-sensitive situations.
- Comfortable using computers, Microsoft Office (Word, Excel, Outlook), and data entry tools.
- Ability to type 40+ WPM accurately.
What's In It for You
- Easy Commute: We're right beside the SkyTrain - seriously, look for us on Google Maps.
- Fun Events Year-Round: From big celebrations to small get-togethers, we love finding reasons to celebrate.
- Collaborative Culture: Join a supportive, values-driven team where everyone has a voice and wants you to succeed.
- TrainingGrowth Opportunities: Continuous learning is part of who we are - expect workshops, micro-lessons, mentorship, and hands-on projects that build your skills for today and your career tomorrow.
- Purpose-Driven Work: Be part of an award-winning organization recognized for its culture of respect, empathy, and accountability - where every person contributes to making people feel safe.
Who we are:
At Securiguard we believe in living and acting by our values: R.E.A.C.H.
Respect Empathy Accountability Courtesy Honesty
We're in the business of making people feel safe. We have proven expertise in deploying security and safety personnel in a variety of industries including Corporate, Retail, Property Management, Industrial, Aviation, Marine, Government, Educational, and Industrial/Resource Projects, and have the largest and highest accredited K-9 detection and screening division in Canada.
Apply today !
Not the right fit? Search for Security Operations Center Operator jobs in Burnaby, BC
About Securiguard
Securiguard has proven expertise in deploying security and safety personnel in a variety of industries including Corporate, Retail, Property Management, Industrial, Aviation, Marine, Government, Educational, and Industrial/Resource Projects, and has the largest and highest accredited K-9 detection and screening division in Canada.
With the ability to service clients across Canada including major centers, small towns, and remote locations by air, land, or sea, our team of 4,000+ strong security and safety professionals provide people with a feeling of safety by offering a comprehensive selection of security services and solutions.
We make people feel safe and inspire our staff to believe they can make a difference in everything they do. We believe that diversity enables the company to grow towards a better future. By creating an environment which is inclusive and provides equal opportunity for all, ideas are generated which help to solve the problems of a changing and increasingly complex world. Our mission, vision, and values enabled us to be the 2021 winners of Canada's Most Admired Corporate Culture and a finalist of the 2021 Canadian HR Awards' Excellence in Diversity & Inclusion category.