INFRUSTRUCTURE TEAM LEAD Grade 7 – Starting Range $60,000 - $70,000 This position is a new position WHO IS KEILHAUER? Founded in 1981, Keilhauer is a privately owned, design-focused contract furniture manufacturer. Keilhauer manufactures seating and tables that makes work more comfortable for all. Keilhauer products are thoughtfully made to support communication and engagement in spaces such as meeting rooms, collaboration areas, lobbies and lunchrooms. Working with world-renowned furniture designers, Keilhauer is internationally recognized for award-winning design, built with extreme craftsmanship, to the highest environmental standards.

Summary The Infrastructure Team Lead is responsible for the hands-on management, maintenance, and continuous improvement of Keilhauer’s IT infrastructure across all sites. This includes servers, cloud services, networking equipment, security systems, voice communications, and end-user computing environments. Reporting to the VP Technology & Facilities, this role leads a small infrastructure team consisting of an Infrastructure Support Specialist and a Helpdesk Technician.

In this role, you are both a technical leader and a working contributor. You will spend the majority of your time on hands-on infrastructure work—administering Azure and Microsoft 365 environments, managing network security through FortiGate firewalls and ADVPN, maintaining Hyper-V virtualization, and ensuring the reliability of systems that support Keilhauer’s manufacturing operations. You will also mentor and develop your direct reports, manage escalations, and coordinate coverage to ensure continuous IT service delivery.

This position is best suited to an experienced infrastructure professional who thrives in a hands-on environment with a small team. You are a strong communicator who can translate technical complexity into practical solutions, and you take pride in keeping systems running efficiently. Your work directly enables Keilhauer’s mission of making work comfortable for all.

Primary Responsibilities

• Infrastructure Management & Administration

• Administers and maintains Keilhauer’s Microsoft 365 and Azure environment, including Entra ID, Exchange Online, SharePoint Online, Teams, and Intune.

• Manages on-premises and hybrid infrastructure including Hyper-V virtualization, Windows Server (2016/2019/2022), Active Directory, DNS, DHCP, and Group Policy.

• Administers and monitors network infrastructure including FortiGate firewalls, ADVPN site-to-site connectivity, managed switches, wireless access points, and VLANs across all Keilhauer facilities.

• Implements and maintains IT security measures including endpoint protection, multi-factor authentication, conditional access policies, and backup/disaster recovery procedures.

• Manages Teams Phone system, including call routing, auto-attendants, and user provisioning.

• Administers server infrastructure supporting SyteLine ERP, Windchill PLM, and other business-critical applications in coordination with the Business Systems team.

• Ensures infrastructure supporting SolidWorks PDM and engineering tools operates reliably and performantly.

• Conducts capacity planning for network bandwidth, storage, compute resources, and cloud services.

• Manages vendor relationships for infrastructure services, warranties, and support agreements.

• Team Leadership & Development

• Provides day-to-day leadership and mentorship to the Infrastructure Support Specialist and Helpdesk Technician.

• Assigns and prioritizes work, manages escalations, and ensures service level expectations are met.

• Develops team members through coaching, knowledge sharing, and structured professional development plans; guides the Infrastructure Support Specialist along their progression path to Systems Administrator.

• Coordinates team coverage for vacations, absences, and on-call responsibilities to ensure continuous service delivery.

• Provides hands-on helpdesk coverage as needed during periods of high volume or staff absence.

• Documents infrastructure configurations, standard operating procedures, and troubleshooting guides to build team knowledge and reduce single points of failure.

• Projects & Continuous Improvement

• Plans and executes infrastructure projects including system upgrades, migrations, and new technology deployments.

• Researches and recommends infrastructure improvements, new technologies, and cost optimization opportunities.

• Provides input into IT budgeting for infrastructure-related capital and operational expenditures.

• Collaborates with the VP Technology & Facilities and Business Systems team on cross-functional technology initiatives aligned with Keilhauer’s strategic objectives.

• Prepares progress reports and project updates for leadership.

• Monitors software licensing compliance and manages infrastructure-related software assets.

Qualifications

• 7+ years’ progressive experience in IT infrastructure, including hands-on experience with Microsoft cloud and hybrid environments.

• 3+ years’ experience in a team lead or senior technical role with responsibility for mentoring and directing the work of others.

• Post-secondary degree or diploma in Computer Science, Information Technology, or a related field.

• Strong experience with Microsoft 365 administration (Exchange Online, SharePoint, Teams, Intune, Entra ID).

• Strong experience with Windows Server administration, Active Directory, Group Policy, DNS, and DHCP in hybrid environments.

• Experience with Hyper-V virtualization and server infrastructure management.

• Experience with network administration including firewalls (FortiGate preferred), VPN, VLANs, and managed switching.

• Experience with backup and disaster recovery solutions.

• Experience supporting ERP and PLM system infrastructure is an asset; previous experience with SyteLine and Windchill is a strong asset.

• Experience in a manufacturing environment is an asset.

• Certifications considered an asset:

• Microsoft Certified: Azure Administrator Associate or equivalent

• Microsoft 365 Certified: Enterprise Administrator Expert

• Fortinet NSE certifications

• ITIL Foundation

• CompTIA Security+

• A valid driver’s license, valid insurance and access to a vehicle is a requirement, as there is a need to provide support to staff at all facilities.

Essential Physical And Intellectual Requirements

• Communication: Must be able to interact professionally, communicate effectively and exchange information accurately with all internal and external stakeholders through email, phone communications and face-to-face contact; must have strong interpersonal skills and excellent written and verbal communications; proven ability to mentor team members and direct workflow.
• Mobility: Must be able to sit/stand at a computer terminal for extended periods of time; required to go to various locations, both within the organization and offsite; some reaching for items above and below desk level; some reaching, bending, squatting and stooping to access hardware and servers.
• Manual Dexterity & Coordination: Must have the strength, dexterity and coordination to regularly use hands and fingers to operate a computer keyboard and phone; dexterity and coordination to move components (servers, monitors, other hardware) that weigh up to 45 kg underneath desks and/or overhead, manipulating wires and cords.
• Vision: Specific vision abilities required by this job include the ability to view computer screens and documents for accuracy; depth perception/spatial visualization required.
• Cognitive Ability: Must be able to analyze and interpret system needs and offer the appropriate options, solutions and resolutions required; must possess high level of critical and logical thinking, analysis and reasoning; must have strong organizational skills and excellent attention to detail; must be able to prioritize competing demands and manage multiple projects simultaneously; must be able to act responsibly, discreetly and ethically and maintain strict confidentiality.

WORKING CONDITIONS This role is performed primarily in an office environment which is typically quiet. Most of your duties will be fulfilled with the use of a computer and office equipment, with communications taking place by phone, email or in person. Some functions of your role will be conducted in the manufacturing facilities, where you may be exposed to dust particulates, noise and heat.

• This position requires frequent, dynamic interaction through face-to-face contact, email and phone communications.
• Must be capable of traveling to other locations as required to perform job function.
• Must be able to handle frequent interruptions to planned work activities, often without prior notice.
• Must be able to respond and adapt quickly in a dynamic and changing environment.
• Must be able to handle the stress of dealing with issues in a professional manner.
• Must be willing to participate in seminars, training and/or thought leadership relevant to the position or industry.
• Follows all company and OSHA Safety regulations; works in a safe manner and uses personal protective equipment, if required; reinforces housekeeping and Keilhauer’s core values.
• May be required to work outside of standard hours to accommodate business needs; employee is expected to be available during off-hours to resolve unexpected system failures relating to the responsibilities outlined in this job description.