Our Mission:

Royal Drugs is a healthcare company providing specialty pharmacy, infusion therapy, and retail pharmacy services. Royal Drugs is partnered for success with Ontario Medical Supply. Ontario Medical Supply is a Leading Distributor of medical equipment, supplies, and services for healthcare organizations and home healthcare clients across Ontario. Together, we work towards supporting optimal health outcomes and better quality of life.

Come Join Our Team!

Purpose:

The Account Manager is responsible for ensuring that all contractual requirements are fulfilled on a day-to-day basis. This includes maintaining consistent communication with client. This role requires a proactive approach to managing client relationships and a thorough understanding of the contract’s specifics to guarantee client satisfaction and contractual compliance.

Job Responsibilities:

• Develop and maintain working knowledge of contractual requirements such as service expectations, reporting and communication protocols
• Participate in medical device recalls and customer notifications to contracted clients
• Respond to client information requests
• Investigate and respond to reported risk events
• Use database reporting systems from multiple sources and advanced Excel tools to produce meaningful customized analysis and business information such as identification of product, sales and process development opportunities.
• Responsible for updating online catalogues, system worksheets and communication material dedicated to customers
• Collaborate with Customer Care managers and supervisors to support efficient communication to patients, and contracted agencies staff
• Collaborate with supervisors and team leaders to foster compliance to policies and procedures
• Maintain high level of services in French
• Communicate systems’ interruption affecting key customers
• Participate in negotiation and implementation of Transition Care programs and other client contracts
• Collaborate closely with the inventory and purchasing teams to effectively manage back-ordered items.
• Participate in meetings online or in person as required

Qualifications:

• Bilingualism (English/French) is a requirement

• Post-secondary Education in a related field

• 3-5 years proven customer service experience

• Ability to provide training

• Experience in a medical or pharmacy clinic setting is an asset

SKILLS:

• Ability to multi-task
• Ability to communicate effectively with internal/external contacts, both orally and in writing
• Excellent verbal and written communication, customer service, reporting, and presentation skills.
• Ability to maintain confidential information
• Ability to work collaboratively and independently when necessary
• Strong critical thinking and good decision making abilities

Human Resources:

While we thank you for your interest, only select applicants will be contacted regarding the position.

Royal Drugs is an inclusive and equal opportunity employer committed to providing diversity and accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. All applicants must make their requirements known when contacted.

The company reserves the right to close the competition based on business need and a sufficient pool of candidates who have applied.