Salon Experience Coordinator
Top Benefits
About the role
Be the Heart of the Salon Experience
We’re looking for a passionate and organized Salon Experience Coordinator to lead with intention and deliver unforgettable moments—for our guests and our team. This role blends leadership, hospitality, and operational finesse to create a welcoming, high-performing salon environment.
Why You’ll Love This Role
Deliver 5-Star Experiences: Be the go-to person for creating warm, professional, personalized guest visits. Support and Empower the Team: Champion a positive culture, coach team members, and keep everything running smoothly. Grow the Business: Contribute to monthly sales and service targets by optimizing operations and guest retention. Elevate the Brand: Coordinate retail displays, in-salon events, and brand-aligned marketing moments.
Key Responsibilities
Guest Experience Excellence
Ensure each guest feels seen, valued, and pampered throughout their visit. Support and uphold service standards that consistently deliver 5-star reviews. Drive retention goals: 85%+ for returning guests, 55%+ for new guests.
Team Coordination & Culture
Act as a liaison between leadership and team members to keep communication smooth. Assist with team scheduling, onboarding, and performance tracking. Foster a positive, inclusive work environment with high morale and accountability.
Front Desk & Flow Management
Lead front desk operations: appointment booking, POS system use, guest flow. Ensure high productivity and service utilization rates (80%+). Manage day-to-day challenges with professionalism and poise.
Retail & Inventory
Keep inventory levels below 50% of total sales value through efficient ordering and restocking. Lead retail merchandising and seasonal product promotions. Coach team on product knowledge and retail upselling.
Marketing & Brand Alignment
Assist in executing monthly promotions, special events, and client appreciation initiatives. Collaborate on visual merchandising, branding, and social media support. Help position the salon as a community hub and luxury destination.
What Makes You a Great Fit
You’re a natural host, a strong communicator, and a proactive problem-solver. You thrive in environments where excellence, empathy, and creativity come together.
Requirements
Experience in customer service, salon/spa, retail, or hospitality roles (1–3 years preferred) Strong leadership, organization, and communication skills Familiarity with POS systems, scheduling tools, and productivity software Passion for the beauty and wellness industry Creativity in guest engagement, marketing, and merchandising Calm under pressure and great at juggling moving parts
Subsidized Benefits
Dental care
Extended health care Store discount
Let’s Create Something Beautiful Together
If you’re passionate about people, ready to lead with heart, and excited to grow in the beauty industry—this is your moment.
Apply today and help us deliver meaningful moments, every day.
Not the right fit? Search for Salon Experience Coordinator jobs in North Vancouver, British Columbia, Canada
About Zazou Salon & Academy
Zazou Salon & Academy is an award winning salon group located on the North Shore.
We want our team to be proud of working with a company who cares for them and gives back to our community and environment. Our promise to you is to help you achieve greatness in this fun, innovative, and creative industry.
We’re humbled to be awarded Favourite Hair Salon, Contessa National Hairstylist Winners, Business Excellence and Environmental Stewardship along with at Sustainability Award.
We truly believe that education is the cornerstone of our success. Our goal is to make you a raving fan for life.
An extremely important aspect of the culture of ZAZOU is to remember to always be you, have fun and enjoy life! Communication is integral to both ZAZOU, and our team member’s growth. We want you to take that extra-long vacation, participate in community events and love where you work and what you do!
We look forward to meeting you!
Similar Jobs
Salon Experience Coordinator
Top Benefits
About the role
Be the Heart of the Salon Experience
We’re looking for a passionate and organized Salon Experience Coordinator to lead with intention and deliver unforgettable moments—for our guests and our team. This role blends leadership, hospitality, and operational finesse to create a welcoming, high-performing salon environment.
Why You’ll Love This Role
Deliver 5-Star Experiences: Be the go-to person for creating warm, professional, personalized guest visits. Support and Empower the Team: Champion a positive culture, coach team members, and keep everything running smoothly. Grow the Business: Contribute to monthly sales and service targets by optimizing operations and guest retention. Elevate the Brand: Coordinate retail displays, in-salon events, and brand-aligned marketing moments.
Key Responsibilities
Guest Experience Excellence
Ensure each guest feels seen, valued, and pampered throughout their visit. Support and uphold service standards that consistently deliver 5-star reviews. Drive retention goals: 85%+ for returning guests, 55%+ for new guests.
Team Coordination & Culture
Act as a liaison between leadership and team members to keep communication smooth. Assist with team scheduling, onboarding, and performance tracking. Foster a positive, inclusive work environment with high morale and accountability.
Front Desk & Flow Management
Lead front desk operations: appointment booking, POS system use, guest flow. Ensure high productivity and service utilization rates (80%+). Manage day-to-day challenges with professionalism and poise.
Retail & Inventory
Keep inventory levels below 50% of total sales value through efficient ordering and restocking. Lead retail merchandising and seasonal product promotions. Coach team on product knowledge and retail upselling.
Marketing & Brand Alignment
Assist in executing monthly promotions, special events, and client appreciation initiatives. Collaborate on visual merchandising, branding, and social media support. Help position the salon as a community hub and luxury destination.
What Makes You a Great Fit
You’re a natural host, a strong communicator, and a proactive problem-solver. You thrive in environments where excellence, empathy, and creativity come together.
Requirements
Experience in customer service, salon/spa, retail, or hospitality roles (1–3 years preferred) Strong leadership, organization, and communication skills Familiarity with POS systems, scheduling tools, and productivity software Passion for the beauty and wellness industry Creativity in guest engagement, marketing, and merchandising Calm under pressure and great at juggling moving parts
Subsidized Benefits
Dental care
Extended health care Store discount
Let’s Create Something Beautiful Together
If you’re passionate about people, ready to lead with heart, and excited to grow in the beauty industry—this is your moment.
Apply today and help us deliver meaningful moments, every day.
Not the right fit? Search for Salon Experience Coordinator jobs in North Vancouver, British Columbia, Canada
About Zazou Salon & Academy
Zazou Salon & Academy is an award winning salon group located on the North Shore.
We want our team to be proud of working with a company who cares for them and gives back to our community and environment. Our promise to you is to help you achieve greatness in this fun, innovative, and creative industry.
We’re humbled to be awarded Favourite Hair Salon, Contessa National Hairstylist Winners, Business Excellence and Environmental Stewardship along with at Sustainability Award.
We truly believe that education is the cornerstone of our success. Our goal is to make you a raving fan for life.
An extremely important aspect of the culture of ZAZOU is to remember to always be you, have fun and enjoy life! Communication is integral to both ZAZOU, and our team member’s growth. We want you to take that extra-long vacation, participate in community events and love where you work and what you do!
We look forward to meeting you!