Support Technician I – Ottawa, ON (On-Site) At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, manufacturing, and supply chain solutions. With over 50 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

Job Description / Summary The IT Support Technician I is responsible for providing technical assistance in both office and production environments at the Ottawa, Ontario facility. This full-time, on-site position involves troubleshooting hardware, software, and network issues, and supporting staff with day-to-day IT needs. The role requires effective communication, collaboration, and a strong commitment to customer service.

Essential Duties And Responsibilities

• Troubleshoot and resolve technical problems for end-users in both office and production environments.
• Respond promptly to help desk tickets and provide front-line technical support for hardware, software, and basic network-related issues.
• Assist with setup, maintenance, and configuration of desktops, laptops, printers, and related equipment.
• Utilize ServiceNow to manage incidents, service requests, and asset tracking.
• Document technical solutions, keep records current, and help maintain IT knowledge base articles.
• Follow ITIL best practices in incident, problem, and change management to uphold service delivery standards and drive continuous improvement.
• Collaborate with cross-functional teams to resolve technical challenges as needed.
• Support Fuji Nexim production systems (experience with Fuji Nexim is considered an asset).
• Ensure compliance with company safety, security, and quality protocols at all times.
• Provide occasional after-hours support for urgent IT matters.

Job Qualifications / Knowledge Requirements

• Ability to identify, analyze, and resolve technical issues efficiently using structured troubleshooting methods and clear communication.
• Ability to work independently while managing multiple projects and adhering to established timelines.
• Strong time management skills with a proven ability to prioritize tasks in dynamic environments.
• Demonstrate accountability and integrity in all aspects of work, including handling sensitive information.
• Experience with VOIP systems, ServiceNow, CMDB, Microsoft Active Directory, Mac OS, and local area networks is considered an asset.
• Experience with Microsoft Office Suite (Excel, Outlook, PowerPoint, Word) is essential.

Education & Experience Requirements

• High School diploma or equivalent required; post-secondary education in IT or related field considered an asset.
• Minimum one (1) year of experience in desktop or IT support or an equivalent combination of education and experience.
• CompTIA A+ or Network + Certifications or equivalent knowledge are considered an asset.
• Support Fuji Nexim production systems (experience with Fuji Nexim is considered an asset).
• English is the primary language of communication for this role.

Working Conditions / Physical Requirements

• Location: Ottawa, Ontario, Canada
• Full-time standard business hours. Some additional hours may be required.
• Work is performed in both office and manufacturing environments, with appropriate safety protocols in place.
• Ability to sit or stand for extended periods and work at a computer workstation.
• Must be able to push, pull, lift, and carry up to 20 lbs. (occasionally up to 50 lbs. as required).
• Comfortable moving and transporting computer equipment, including monitors, cables, and peripherals.

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