About the role
Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.
The Title Express Processor is responsible for assisting auto insurance companies with procurement of vehicle titles, title paperwork, and working with financial institutions and vehicle owners.
- Opening/scanning mail received.
- Call queue (ability to answer basic TE questions, give claim updates and direct caller to correct party/team if applicable.
- Total Loss Packets (create and send all documents required per state guidelines).
- Initial Lien Holder calls (Calls are to secure payoff information, Letters of Guarantee and Copy of Title).
- Initial calls to owners/insureds (these are customer specific tasks and it used to inform owner of packet that will be sent to them).
- Follow-up calls to owners/insureds to follow-up on needed documents or corrected documents needed.
- Follow-up calls to Lien Holders (for documents listed above in the initial call).
- Will send out revised packets to the owners/insureds as needed.
- Will be held to the internal cycle times and other auditable criteria.
- Mail Approvals -Reviewing all mail to ensure that documents are compliant per State guidelines.
- Launch the "Okay to Pay" the owner/insured to the Insurance company after final review of file for compliance.
- Will monitor and work a shared inbox to ensure the tasks and directives are addressed and completed per company policy, timelines, and contractual obligation.
- Other tasks as assigned by management.
Requirements
- 1 plus years of office customer service experience
- Education: HS degree
- Proficient in basic office equipment and with Microsoft products
- Ability to identify/analyze vehicle title documents within company and State guidelines
- Ability to work closely with State DMV's and Lien Holder entities
- Problem solver
- Ability to multi-task
- Basic 10 key proficiency
- Ability to work in a fast-paced environment
- Excellent communication skills -- written and verbal
- Excellent customer service skills and attitude
- Basic math skills
- Ability to delegate/prioritize workflow
- Ability to work independently or in a team environment
- Ability to read/write in English fluently and effectively
- Valid driver's license
- Occasional overtime as needed
At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.
About Copart, Inc
Copart, founded in 1982, connects buyers and sellers around the world. Copart remarkets salvage and clean title vehicles to dealers, dismantlers, rebuilders, exporters and end users through internet sales utilizing its innovative VB3 technology. Copart sells vehicles on behalf of insurance companies, banks, finance companies, fleet owners, car dealerships, cars sourced from the general public and others.
Copart currently operates in the United States (Copart.com), Canada (Copart.ca), the United Kingdom (Copart.co.uk), the Republic of Ireland (Copart.ie), Brazil (Copart.com.br), Germany (Copart.de), the United Arab Emirates, Oman and Bahrain (Copartmea.com), Spain (Copart.es), and Finland (Copart.fi). Copart links Sellers to more than 750,000 Members in over 170 countries through our multi-channel online platform. Copart is also the parent company to a portfolio of auto service companies, including CashForCars.com, CrashedToys, and National Powersport Auctions.
Copart has a diverse and extensive inventory of nearly 125,000 vehicles available online every day, including early and late model cars, classics, trucks, SUVs, motorcycles, boats, jet-skis, snowmobiles and RVs. Vehicles conditions range from damaged cars that can be used as project vehicles for repair and automotive enthusiasts to non-damaged vehicles that need nothing more than a turn-of-a-key.
Because Copart is an online auction, Copart Members can browse inventory, set their own price and get great deals. If you are the highest bidder in the auction, you win the auction! And winning is awesome! Also, Members can shop our incredible inventory and find exactly what they need from their home computer, smartphone or other mobile device.
Copart is a veteran-founded company that celebrates veterans, active, reserve duty, and state guard soldiers at all levels. Along with awards, skills training programs and other benefits, Copart also offers two weeks of paid leave for non-activation orders such as training.
About the role
Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.
The Title Express Processor is responsible for assisting auto insurance companies with procurement of vehicle titles, title paperwork, and working with financial institutions and vehicle owners.
- Opening/scanning mail received.
- Call queue (ability to answer basic TE questions, give claim updates and direct caller to correct party/team if applicable.
- Total Loss Packets (create and send all documents required per state guidelines).
- Initial Lien Holder calls (Calls are to secure payoff information, Letters of Guarantee and Copy of Title).
- Initial calls to owners/insureds (these are customer specific tasks and it used to inform owner of packet that will be sent to them).
- Follow-up calls to owners/insureds to follow-up on needed documents or corrected documents needed.
- Follow-up calls to Lien Holders (for documents listed above in the initial call).
- Will send out revised packets to the owners/insureds as needed.
- Will be held to the internal cycle times and other auditable criteria.
- Mail Approvals -Reviewing all mail to ensure that documents are compliant per State guidelines.
- Launch the "Okay to Pay" the owner/insured to the Insurance company after final review of file for compliance.
- Will monitor and work a shared inbox to ensure the tasks and directives are addressed and completed per company policy, timelines, and contractual obligation.
- Other tasks as assigned by management.
Requirements
- 1 plus years of office customer service experience
- Education: HS degree
- Proficient in basic office equipment and with Microsoft products
- Ability to identify/analyze vehicle title documents within company and State guidelines
- Ability to work closely with State DMV's and Lien Holder entities
- Problem solver
- Ability to multi-task
- Basic 10 key proficiency
- Ability to work in a fast-paced environment
- Excellent communication skills -- written and verbal
- Excellent customer service skills and attitude
- Basic math skills
- Ability to delegate/prioritize workflow
- Ability to work independently or in a team environment
- Ability to read/write in English fluently and effectively
- Valid driver's license
- Occasional overtime as needed
At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.
About Copart, Inc
Copart, founded in 1982, connects buyers and sellers around the world. Copart remarkets salvage and clean title vehicles to dealers, dismantlers, rebuilders, exporters and end users through internet sales utilizing its innovative VB3 technology. Copart sells vehicles on behalf of insurance companies, banks, finance companies, fleet owners, car dealerships, cars sourced from the general public and others.
Copart currently operates in the United States (Copart.com), Canada (Copart.ca), the United Kingdom (Copart.co.uk), the Republic of Ireland (Copart.ie), Brazil (Copart.com.br), Germany (Copart.de), the United Arab Emirates, Oman and Bahrain (Copartmea.com), Spain (Copart.es), and Finland (Copart.fi). Copart links Sellers to more than 750,000 Members in over 170 countries through our multi-channel online platform. Copart is also the parent company to a portfolio of auto service companies, including CashForCars.com, CrashedToys, and National Powersport Auctions.
Copart has a diverse and extensive inventory of nearly 125,000 vehicles available online every day, including early and late model cars, classics, trucks, SUVs, motorcycles, boats, jet-skis, snowmobiles and RVs. Vehicles conditions range from damaged cars that can be used as project vehicles for repair and automotive enthusiasts to non-damaged vehicles that need nothing more than a turn-of-a-key.
Because Copart is an online auction, Copart Members can browse inventory, set their own price and get great deals. If you are the highest bidder in the auction, you win the auction! And winning is awesome! Also, Members can shop our incredible inventory and find exactly what they need from their home computer, smartphone or other mobile device.
Copart is a veteran-founded company that celebrates veterans, active, reserve duty, and state guard soldiers at all levels. Along with awards, skills training programs and other benefits, Copart also offers two weeks of paid leave for non-activation orders such as training.