Client Care Advisor / Veterinary Care Assistant
Top Benefits
About the role
If you enjoy providing great service and working in a team, we have just the opportunity for you here at Thurrock Vets for Pets!
This is a unique role working both as a CCA and a VCA over shifts. This is a part time position working on average 15 hours per week. This will include late shifts 3.15pm-7.15pm on Mondays and Fridays as a CCA, and 2 consecutive weekends, working on Saturdays and Sundays as a VCA.
What Your Typical Day Will Look Like
Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
You will greet each client and offer support, guidance and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.
Other tasks will include keeping the clinic clean, tidy, and organised; feeding and monitoring in-patients; running clinical tests; managing stock; handling a variety of small animals; helping set up for operations and deep cleaning all areas.
The Attributes Required
You are the friendly and welcoming face for the client and their pets when they arrive at the practice. You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available. You are calm, attentive and always focus on the clients’ needs. You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets. You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet. Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice. We are looking for someone who would like to build their career in customer care within the veterinary industry. Previous experience in a patient care or customer care background would be preferred but not essential.
In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference. We are happy to offer career progression for the right candidate.
Benefits
In return, we offer benefits such as:
20% discount at the Vet Group, Pets at Home and the Groom Room Private Healthcare Insurance Access to discounts and cashbacks In-house career development opportunities Pension Holiday allowance Free car parking
Location: RM20 3LP
We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!
Not the right fit? Search for Client Care Advisor / Veterinary Care Assistant jobs in Essex, Ontario, Canada
About Vets for Pets
Vets for Pets and Companion Care are our brands within The Pets at Home Vet Group. We are part of the Pets at Home Group plc, which also includes Pets at Home retail stores and Groom Room salons. Together, we are the UK’s leading pet care business, providing pet owners with everything they need to be able to look after their pets.
We are proud to be one of the largest veterinary groups in the UK with a national network of practices of all shapes and sizes run by our Joint Venture Partners (JVPs). As of December 2020, The Pets at Home Vet Group operates 440 small animal veterinary practices across the UK, including standalone and in-store practices, employing a total of 5,929 clinicians.
We believe in giving Veterinary Surgeons, Nurses and Practice Managers the opportunity and freedom to take control of their own career and future by owning and running their own practice. We are the home of joint venture partnership for ambitious veterinary surgeons in the UK veterinary market, we are committed to delivering first class service and high standards of care. Our practices are supported by dedicated business professionals based in our Support Office in Swindon, which employs 239 colleagues who have the expertise to help them thrive.
We were extremely proud to be announced the winners of the 2020 Institute of Student Employers Award’s Best Graduate Onboarding and Induction Activities Programme category, in recognition of our two-year Graduate Development Programme. Designed by vets with extensive practice and industry experience, we help develop medical, surgical and professional skills.
If our unique veterinary business interests you, you can find out more on our dedicated careers site: https://www.vets4petscareers.com/
Similar Jobs
Client Care Advisor / Veterinary Care Assistant
Top Benefits
About the role
If you enjoy providing great service and working in a team, we have just the opportunity for you here at Thurrock Vets for Pets!
This is a unique role working both as a CCA and a VCA over shifts. This is a part time position working on average 15 hours per week. This will include late shifts 3.15pm-7.15pm on Mondays and Fridays as a CCA, and 2 consecutive weekends, working on Saturdays and Sundays as a VCA.
What Your Typical Day Will Look Like
Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
You will greet each client and offer support, guidance and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.
Other tasks will include keeping the clinic clean, tidy, and organised; feeding and monitoring in-patients; running clinical tests; managing stock; handling a variety of small animals; helping set up for operations and deep cleaning all areas.
The Attributes Required
You are the friendly and welcoming face for the client and their pets when they arrive at the practice. You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available. You are calm, attentive and always focus on the clients’ needs. You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets. You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet. Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice. We are looking for someone who would like to build their career in customer care within the veterinary industry. Previous experience in a patient care or customer care background would be preferred but not essential.
In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference. We are happy to offer career progression for the right candidate.
Benefits
In return, we offer benefits such as:
20% discount at the Vet Group, Pets at Home and the Groom Room Private Healthcare Insurance Access to discounts and cashbacks In-house career development opportunities Pension Holiday allowance Free car parking
Location: RM20 3LP
We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!
Not the right fit? Search for Client Care Advisor / Veterinary Care Assistant jobs in Essex, Ontario, Canada
About Vets for Pets
Vets for Pets and Companion Care are our brands within The Pets at Home Vet Group. We are part of the Pets at Home Group plc, which also includes Pets at Home retail stores and Groom Room salons. Together, we are the UK’s leading pet care business, providing pet owners with everything they need to be able to look after their pets.
We are proud to be one of the largest veterinary groups in the UK with a national network of practices of all shapes and sizes run by our Joint Venture Partners (JVPs). As of December 2020, The Pets at Home Vet Group operates 440 small animal veterinary practices across the UK, including standalone and in-store practices, employing a total of 5,929 clinicians.
We believe in giving Veterinary Surgeons, Nurses and Practice Managers the opportunity and freedom to take control of their own career and future by owning and running their own practice. We are the home of joint venture partnership for ambitious veterinary surgeons in the UK veterinary market, we are committed to delivering first class service and high standards of care. Our practices are supported by dedicated business professionals based in our Support Office in Swindon, which employs 239 colleagues who have the expertise to help them thrive.
We were extremely proud to be announced the winners of the 2020 Institute of Student Employers Award’s Best Graduate Onboarding and Induction Activities Programme category, in recognition of our two-year Graduate Development Programme. Designed by vets with extensive practice and industry experience, we help develop medical, surgical and professional skills.
If our unique veterinary business interests you, you can find out more on our dedicated careers site: https://www.vets4petscareers.com/