Top Benefits
About the role
Customer Support Lead – Full-time, Remote
Application Deadline: Sunday, August 2nd 2026
.
An ideal position for someone looking for a long-term role located in Canad
a!
A Day in The Li
fe:BeMo has an immediate need for an experienced support professional to join our team! This role focuses on supporting current students, managing inquiries, resolving concerns, conducting orientations, and ensuring students receive timely, exceptional servi
ce.
What you will
do:Provide exceptional support to current students through email, phone, live chat, and video conference, ensuring inquiries are handled professionally, accurately, and in a timely man ner.Conduct onboarding/orientation meetings with new students via video conference to welcome them to their BeMo programs, explain key processes, answer questions, and help set them up for succ ess.Educate prospective students about BeMo’s products and services through email, phone, and live chat, and support the student acquisition process as nee ded.Effectively manage and prioritize daily student support inquiries, including inbox management, escalation tracking, and ensuring students receive timely respon ses.Enhance student satisfaction by helping resolve program-related concerns, complaints, or service issues, while providing personalized support and escalating matters appropriately when nee ded.Create, update, and maintain accurate student records, support notes, and records related to student acquisition and student support activit ies.Contribute to the development and implementation of strategies to improve student support processes, student satisfaction, and student acquisit ion.Provide administrative and technical support to consultants and internal team members by helping troubleshoot issues with BeMo’s online systems, platforms, and student-facing to ols.Store, organize, and analyze simple data using Excel, Google Sheets, or other spreadsheet tools to support Student Support operations and report ing.Handle highly confidential student documents, records, and internal information with extreme care and professional ism.Support the Student Support Manager by helping oversee, coach, and guide Student Support Specialists and Assistants as needed, including during high-volume periods or in the manager’s abse nce.Identify recurring student concerns, operational issues, or process gaps and bring forward recommendations for improvem
ent.
We'd love to hear from you if y
ou...Have at least 5 years of experience in customer service, client support, student support, customer success, or a related role.Have experience handling complex customer/client inquiries, escalations, complaints, or sensitive service issues with professionalism and sound judg ment.Are highly organized and able to effectively manage competing priorities, high-volume inboxes, and time-sensitive support requ ests.Are proficient with technology and have a strong ability to learn new tools, systems, and platforms qui ckly.Are well-versed in online research and able to find accurate information efficie ntly.Are a self-directed learner with the ability to systematically experiment, identify process gaps, and recommend improvements to customer support proced ures.Are proficient with Microsoft Excel, PowerPoint, and/or Google Workspace, and are comfortable learning new software to improve efficiency, reporting, and record kee ping.Have strong written and verbal communication skills, with the ability to communicate clearly, professionally, and empathetic ally.Have experience coaching, guiding, or supporting junior team members, or are ready to take on informal leadership responsibili ties.B onus:Bilingualism (English and French) is considered an a sset.Have availability to work an evening and weekend sche
dule.
What we
Offer:Freedom to work in the comfort of your own home! You never have to go to the "of fice".Competitive Compens ation.Comprehensive health, dental, and disability insurance benefits for full-time team members and their spouses without cov erage.Generous self-directed vacation policy for full-time team me mbers.$1,000 yearly professional development fund for full-time team me mbers.Bi-annual team dinners and fun e vents.Opportunity for growth, independent project development, and career advanc ement.Make a huge difference in the lives of aspiring future professionals and contribute to our outstanding success rate.We are proudly listed on The Career Directory as one of the top empl
oyers.
W
hy BeMo?At BeMo, our mission is rooted in the belief that education is a universal right, not a privilege. We are driven by the vision of empowering individuals, regardless of background, to choose their desired professions based on intrinsic motivation. With a track record of assisting tens of thousands of students worldwide, we've transformed the admissions landscape for diverse candidates, from first-timers to re-applicants, and those with varying academic profiles. At BeMo, success is not confined by conventional metrics; it's about personalized guidance that consistently saves applicants time, money, and
energy. We're committed to inclusivity and understand that financial barriers can be real obstacles. That's why we offer plenty of free resources to support individuals who may face financial constraints, helping them overcome these challenges and successfully secure a spot in their desired
program.
Watch Our CEO's TEDx Talk to Find Out Why We Crea
ted BeMo: https://youtu.be/B
jC7cM8a5zU Our Hiri ng Process:Our hiring process includes multiple steps. You will progress to each step if we believe there's a good match for both parties. The process includes a review of your application, a skills assessment test, a virtual OR phone interview, a face-to-face interview with select members of our team via video conference and lastly, refer
ence calls.
H
ow to Apply:Simple. Click "Apply" and fill out the short appli
cation form. We won’t be able to individually respond to all applicants, but if we feel that you’re a strong match, we will be in touch via email to proceed with your application. Thanks, and we look forward to hear
in g from you! --BeMo is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your cover letter. BeMo is strongly committed to inclusion and diversity within its community and welcomes all applicants including but not limited to: visible minorities, all religions and ethnicities, persons with disabilities, LGBTQ persons, and all others who may contribute to the further diversifica
tion of ideas.
Not the right fit? Search for Customer Support Lead jobs in Canada
About BeMo Academic Consulting
At BeMo, we strive to be the catalyst that helps students seize their future. We believe that the right guidance can change the trajectory of a person's life and open up a world of opportunities. Our team is dedicated to helping students navigate the challenging -- and often biased -- admissions process for highly competitive academic programs, breaking down barriers and creating a path for success that reshapes their future.
We work tirelessly to equip students with the tools, knowledge, and confidence they need to stand out during the application, interview, and test prep processes. Our holistic approach embraces each student's unique journey, helping them reach their potential and achieve their academic and career goals.
Our mission is to make admissions fair through our paid mentorship programs, free blogs and videos, advocacy for access to education, and our research and development of the next generation of admissions screening tools that are better at selecting top performers while remaining fair to all applicants.
We work hard every day to make a difference, so we carefully select the best and brightest individuals to join our team and work towards our mission. We are proud of our diverse and talented team of A-players, and we do everything possible to support them, help them succeed, and watch them grow.
Are you interested in helping students succeed and making a difference in the world of admissions? We would love to hear from you! Apply to join our team today at BeMoAcademicConsulting.com.
Similar Jobs
Top Benefits
About the role
Customer Support Lead – Full-time, Remote
Application Deadline: Sunday, August 2nd 2026
.
An ideal position for someone looking for a long-term role located in Canad
a!
A Day in The Li
fe:BeMo has an immediate need for an experienced support professional to join our team! This role focuses on supporting current students, managing inquiries, resolving concerns, conducting orientations, and ensuring students receive timely, exceptional servi
ce.
What you will
do:Provide exceptional support to current students through email, phone, live chat, and video conference, ensuring inquiries are handled professionally, accurately, and in a timely man ner.Conduct onboarding/orientation meetings with new students via video conference to welcome them to their BeMo programs, explain key processes, answer questions, and help set them up for succ ess.Educate prospective students about BeMo’s products and services through email, phone, and live chat, and support the student acquisition process as nee ded.Effectively manage and prioritize daily student support inquiries, including inbox management, escalation tracking, and ensuring students receive timely respon ses.Enhance student satisfaction by helping resolve program-related concerns, complaints, or service issues, while providing personalized support and escalating matters appropriately when nee ded.Create, update, and maintain accurate student records, support notes, and records related to student acquisition and student support activit ies.Contribute to the development and implementation of strategies to improve student support processes, student satisfaction, and student acquisit ion.Provide administrative and technical support to consultants and internal team members by helping troubleshoot issues with BeMo’s online systems, platforms, and student-facing to ols.Store, organize, and analyze simple data using Excel, Google Sheets, or other spreadsheet tools to support Student Support operations and report ing.Handle highly confidential student documents, records, and internal information with extreme care and professional ism.Support the Student Support Manager by helping oversee, coach, and guide Student Support Specialists and Assistants as needed, including during high-volume periods or in the manager’s abse nce.Identify recurring student concerns, operational issues, or process gaps and bring forward recommendations for improvem
ent.
We'd love to hear from you if y
ou...Have at least 5 years of experience in customer service, client support, student support, customer success, or a related role.Have experience handling complex customer/client inquiries, escalations, complaints, or sensitive service issues with professionalism and sound judg ment.Are highly organized and able to effectively manage competing priorities, high-volume inboxes, and time-sensitive support requ ests.Are proficient with technology and have a strong ability to learn new tools, systems, and platforms qui ckly.Are well-versed in online research and able to find accurate information efficie ntly.Are a self-directed learner with the ability to systematically experiment, identify process gaps, and recommend improvements to customer support proced ures.Are proficient with Microsoft Excel, PowerPoint, and/or Google Workspace, and are comfortable learning new software to improve efficiency, reporting, and record kee ping.Have strong written and verbal communication skills, with the ability to communicate clearly, professionally, and empathetic ally.Have experience coaching, guiding, or supporting junior team members, or are ready to take on informal leadership responsibili ties.B onus:Bilingualism (English and French) is considered an a sset.Have availability to work an evening and weekend sche
dule.
What we
Offer:Freedom to work in the comfort of your own home! You never have to go to the "of fice".Competitive Compens ation.Comprehensive health, dental, and disability insurance benefits for full-time team members and their spouses without cov erage.Generous self-directed vacation policy for full-time team me mbers.$1,000 yearly professional development fund for full-time team me mbers.Bi-annual team dinners and fun e vents.Opportunity for growth, independent project development, and career advanc ement.Make a huge difference in the lives of aspiring future professionals and contribute to our outstanding success rate.We are proudly listed on The Career Directory as one of the top empl
oyers.
W
hy BeMo?At BeMo, our mission is rooted in the belief that education is a universal right, not a privilege. We are driven by the vision of empowering individuals, regardless of background, to choose their desired professions based on intrinsic motivation. With a track record of assisting tens of thousands of students worldwide, we've transformed the admissions landscape for diverse candidates, from first-timers to re-applicants, and those with varying academic profiles. At BeMo, success is not confined by conventional metrics; it's about personalized guidance that consistently saves applicants time, money, and
energy. We're committed to inclusivity and understand that financial barriers can be real obstacles. That's why we offer plenty of free resources to support individuals who may face financial constraints, helping them overcome these challenges and successfully secure a spot in their desired
program.
Watch Our CEO's TEDx Talk to Find Out Why We Crea
ted BeMo: https://youtu.be/B
jC7cM8a5zU Our Hiri ng Process:Our hiring process includes multiple steps. You will progress to each step if we believe there's a good match for both parties. The process includes a review of your application, a skills assessment test, a virtual OR phone interview, a face-to-face interview with select members of our team via video conference and lastly, refer
ence calls.
H
ow to Apply:Simple. Click "Apply" and fill out the short appli
cation form. We won’t be able to individually respond to all applicants, but if we feel that you’re a strong match, we will be in touch via email to proceed with your application. Thanks, and we look forward to hear
in g from you! --BeMo is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your cover letter. BeMo is strongly committed to inclusion and diversity within its community and welcomes all applicants including but not limited to: visible minorities, all religions and ethnicities, persons with disabilities, LGBTQ persons, and all others who may contribute to the further diversifica
tion of ideas.
Not the right fit? Search for Customer Support Lead jobs in Canada
About BeMo Academic Consulting
At BeMo, we strive to be the catalyst that helps students seize their future. We believe that the right guidance can change the trajectory of a person's life and open up a world of opportunities. Our team is dedicated to helping students navigate the challenging -- and often biased -- admissions process for highly competitive academic programs, breaking down barriers and creating a path for success that reshapes their future.
We work tirelessly to equip students with the tools, knowledge, and confidence they need to stand out during the application, interview, and test prep processes. Our holistic approach embraces each student's unique journey, helping them reach their potential and achieve their academic and career goals.
Our mission is to make admissions fair through our paid mentorship programs, free blogs and videos, advocacy for access to education, and our research and development of the next generation of admissions screening tools that are better at selecting top performers while remaining fair to all applicants.
We work hard every day to make a difference, so we carefully select the best and brightest individuals to join our team and work towards our mission. We are proud of our diverse and talented team of A-players, and we do everything possible to support them, help them succeed, and watch them grow.
Are you interested in helping students succeed and making a difference in the world of admissions? We would love to hear from you! Apply to join our team today at BeMoAcademicConsulting.com.