About the role
About Queen's University
Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.
We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women, racialized/visible minorities, Indigenous/Aboriginal peoples, persons with a disability, persons who identify in the LGBTQ+ community and others who reflect the diversity of Canadian society.
Come work with us!
Job Summary
A Brief Overview
Are you ready to help shape the way Queen's University connects with its community?
Queen's IT Services is seeking a Business Analyst to support the rollout of our Enterprise CRM (ECRM). In this role, you'll be the bridge between technology and people—working with campus partners to enhance recruitment and admissions, improve the student experience, and empower staff with more efficient processes and powerful CRM tools.
You'll bring strong analytical and communication skills to uncover business needs, translate them into clear requirements, and help design practical solutions. Whether it's mapping workflows, analyzing data, or simplifying technical language for diverse stakeholders, your work will drive informed decision-making and lasting impact.
This is a collaborative role where you'll engage with cross-functional teams, track progress, manage risks, and recommend improvements that can be realized through technology. Along the way, you'll gain exposure to enterprise systems, contribute to meaningful digital transformation, and develop your career within a supportive, learning-focused environment.
This position provides expertise to aid in the planning, design and development of technical resources. This position translates business requirements into an implementation plan with clients and members of the team. This position makes recommendations for solutions or improvements to business processes that can be accomplished through technology.
If you're motivated to problem-solve, eager to learn, and excited to help advance Queen's digital future, we'd love to have you on the team.
Job Description
What you will do
-
Analyzes, edits, documents, and translates business and functional requirements.
-
Conducts research and addresses information systems changes and business process improvements to meet current and future business requirements.
-
Completes detailed system specifications for workflow, scripts, reports, interfaces, conversions, modifications, customizations or extensions.
-
Recommends system and business process improvements on complex information system and business process issues.
-
Performs detailed analysis of root problems for urgent production issues and data quality issues.
-
Develops and maintains training deliverables for staff.
-
Creates multi-level test scenarios.
-
Other duties as required in support of the department and/or unit.
Required Education
-
Four-Year Bachelor Degree or equivalent. In addition, requires trade certification, qualification, or on-going learning to remain ahead of changes in technology or emerging fields.
Required Experience
-
More than 3 years and up to and including 5 years of experience.
-
Experience with software and web technologies considered an asset (e.g., ServiceNow, Customer Relationship Management (CRM), other software packaging, etc.).
-
Experience with data architecture, higher education data taxonomy, and/or business processes considered an asset.
-
Experience in platform solutions considered an asset.
Required Licenses and Certifications
-
A CBAP (Certified Business Analyst Professional) certification considered an asset.
-
Consideration may be given to an equivalent combination of education and experience.
Job Knowledge and Requirements
- Knowledge of concepts and principles in a specialist field that is typically acquired through a combination of advanced professional or academic qualifications and/or substantial work experience.
- Provide effective consultation and advice on non-straightforward and/or complex issues.
- Interaction with others requires interpersonal skills and the ability to understand and influence.
- Adapt messages to meet the different needs of different audiences.
- Builds relationships, trust and credibility.
- Prioritize and distribute work to deliver objectives on time and to the highest standard.
- Identify in advance when the intended results may not be achieved and develops a plan to address the gaps.
- Actively participate in project team meetings and develop individual and unit project plans.
- Lead procedural or technological change within a unit.
- Identify opportunities to improve the effectiveness and efficiency of work processes.
- Seek information and input to fully understand the cause of problems.
- Appropriately assesses risks before making a decision.
- Contribute to the creation and evaluation of possible solutions.
- Take action to remove obstacles and address problems before they impact performance and results.
- Apply equity, diversity, accessibility, inclusion and Indigenization considerations to decision making and planning.
- Promote a work environment that is free from sexual violence, harassment and discrimination, and the ability to show empathy for those who have experienced trauma.
Employment Equity and Accessibility Statement
The University invites applications from all qualified individuals. Queen's is strongly committed to employment equity, diversity, and inclusion in the workplace and encourages applications from Black, racialized persons, Indigenous people, women, persons with disabilities, and 2SLGBTQI+ persons. In accordance with Canadian Immigration requirements, priority will be given to those who are legally eligible to work in Canada.
The University provides support in its recruitment processes to all applicants who require accommodation due to a protected ground under the Ontario Human Rights Code, including those with disabilities. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at hradmin@queensu.ca.
About the role
About Queen's University
Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.
We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women, racialized/visible minorities, Indigenous/Aboriginal peoples, persons with a disability, persons who identify in the LGBTQ+ community and others who reflect the diversity of Canadian society.
Come work with us!
Job Summary
A Brief Overview
Are you ready to help shape the way Queen's University connects with its community?
Queen's IT Services is seeking a Business Analyst to support the rollout of our Enterprise CRM (ECRM). In this role, you'll be the bridge between technology and people—working with campus partners to enhance recruitment and admissions, improve the student experience, and empower staff with more efficient processes and powerful CRM tools.
You'll bring strong analytical and communication skills to uncover business needs, translate them into clear requirements, and help design practical solutions. Whether it's mapping workflows, analyzing data, or simplifying technical language for diverse stakeholders, your work will drive informed decision-making and lasting impact.
This is a collaborative role where you'll engage with cross-functional teams, track progress, manage risks, and recommend improvements that can be realized through technology. Along the way, you'll gain exposure to enterprise systems, contribute to meaningful digital transformation, and develop your career within a supportive, learning-focused environment.
This position provides expertise to aid in the planning, design and development of technical resources. This position translates business requirements into an implementation plan with clients and members of the team. This position makes recommendations for solutions or improvements to business processes that can be accomplished through technology.
If you're motivated to problem-solve, eager to learn, and excited to help advance Queen's digital future, we'd love to have you on the team.
Job Description
What you will do
-
Analyzes, edits, documents, and translates business and functional requirements.
-
Conducts research and addresses information systems changes and business process improvements to meet current and future business requirements.
-
Completes detailed system specifications for workflow, scripts, reports, interfaces, conversions, modifications, customizations or extensions.
-
Recommends system and business process improvements on complex information system and business process issues.
-
Performs detailed analysis of root problems for urgent production issues and data quality issues.
-
Develops and maintains training deliverables for staff.
-
Creates multi-level test scenarios.
-
Other duties as required in support of the department and/or unit.
Required Education
-
Four-Year Bachelor Degree or equivalent. In addition, requires trade certification, qualification, or on-going learning to remain ahead of changes in technology or emerging fields.
Required Experience
-
More than 3 years and up to and including 5 years of experience.
-
Experience with software and web technologies considered an asset (e.g., ServiceNow, Customer Relationship Management (CRM), other software packaging, etc.).
-
Experience with data architecture, higher education data taxonomy, and/or business processes considered an asset.
-
Experience in platform solutions considered an asset.
Required Licenses and Certifications
-
A CBAP (Certified Business Analyst Professional) certification considered an asset.
-
Consideration may be given to an equivalent combination of education and experience.
Job Knowledge and Requirements
- Knowledge of concepts and principles in a specialist field that is typically acquired through a combination of advanced professional or academic qualifications and/or substantial work experience.
- Provide effective consultation and advice on non-straightforward and/or complex issues.
- Interaction with others requires interpersonal skills and the ability to understand and influence.
- Adapt messages to meet the different needs of different audiences.
- Builds relationships, trust and credibility.
- Prioritize and distribute work to deliver objectives on time and to the highest standard.
- Identify in advance when the intended results may not be achieved and develops a plan to address the gaps.
- Actively participate in project team meetings and develop individual and unit project plans.
- Lead procedural or technological change within a unit.
- Identify opportunities to improve the effectiveness and efficiency of work processes.
- Seek information and input to fully understand the cause of problems.
- Appropriately assesses risks before making a decision.
- Contribute to the creation and evaluation of possible solutions.
- Take action to remove obstacles and address problems before they impact performance and results.
- Apply equity, diversity, accessibility, inclusion and Indigenization considerations to decision making and planning.
- Promote a work environment that is free from sexual violence, harassment and discrimination, and the ability to show empathy for those who have experienced trauma.
Employment Equity and Accessibility Statement
The University invites applications from all qualified individuals. Queen's is strongly committed to employment equity, diversity, and inclusion in the workplace and encourages applications from Black, racialized persons, Indigenous people, women, persons with disabilities, and 2SLGBTQI+ persons. In accordance with Canadian Immigration requirements, priority will be given to those who are legally eligible to work in Canada.
The University provides support in its recruitment processes to all applicants who require accommodation due to a protected ground under the Ontario Human Rights Code, including those with disabilities. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at hradmin@queensu.ca.