What You’ll Do – The Role (Responsibilities)

• Order taking - acknowledge all incoming orders by walk-in, phone, email, or fax to ensure same day turnaround on received orders and advise customers on delivery.
• Sourcing parts – procure parts via catalogues or calling vendors and OEM dealers.
• Quoting includes follow-up on all outstanding quotes.
• Ordering parts and reporting delivery status on all parts orders.
• Charging out parts to appropriate work orders and invoices.
• Communicating with customers, internal or external, on delayed deliveries.
• Manage repair sales with the aim of achieving gross margins and sales revenue that exceed forecasts.
• Promptly process customer returns and return any unneeded parts to the supplier for credit.
• Working towards resolution of customer complaints and disputes.
• Accurately creating, processing, and completing purchase orders, receivers, work orders, and invoicing.
• Tracking all orders utilizing Smart Lists and ensuring parts are received and delivered on time.
• Complete inventory cycle counts are required by the company.
• Report inventory variances to the parts manager.
• Maintain a clean and organized sales floor, parts counter, and inventory area.
• Ensure parts are immediately assigned and stored in the proper shelf location.
• Maintain a clean and organized area for used or non-inventory parts that is isolated from inventory items.
• Create and maintain a list of used and non-inventory items which includes estimated cost, quantity, and description.
• Timely and accurate estimating and quotations
• Quotation follow up and track success rates.
• Follow up on all quotations to gain customer approval to achieve annual sales targets.
• Follow-up on all submitted repair quotes within 48 hours.
• Other tasks and responsibilities that may be required from time to time consistent with the position of Parts Representative.
• Maintain the warehouse cleanliness and stock levels.
• Operate the forklift as needed.

Service Product Responsibilities

Included items: (Non-Warranty Repairs)

• ALL SERVICE MINOR REPAIR Estimates

What You Need (Requirements)

• Journeyman or equivalent certification as a Parts Technician.
• 1-3 years of previous work experience in parts and/or inside sales in a similar work environment.
• A valid driver’s license with a clear record, as local travel may be required at times.
• Ability to lift or move up to 50lbs. may be required.
• Willingness to work overtime as requested.
• Excellent working knowledge of Microsoft Office, and strong computer skills / aptitude; demonstrated ability to adapt to new software systems.
• Time management, accountability, and dependability.
• Excellent communication skills, both verbal and written.
• Excellent customer service skills.
• Accuracy and attention to detail while working under tight deadlines.
• Excellent organizational skills with strong multi-tasking and prioritizing capabilities.
• Resourcefulness and initiative.
• Follow all Company Health and Safety Policies and Guidelines and Privacy Policies.
• Present a professional image to the Company’s customers and suppliers maintaining the highest ethical standard of conduct.

Working Conditions

• Travel may be required.
• Manual dexterity is required to use desktop computer and peripherals.
• Overtime as required.
• Lifting or moving up to 50lbs. may be required.
• In the case of a power outage or declared State of Emergency by any level of Government, be available for work.