About the role
About First Aid Canada
First Aid Canada has been helping keep Canadian workplaces safe since 2002. Based in Toronto, we supply first aid kits, AEDs, medical supplies, and workplace safety equipment to businesses across Canada — from construction sites and mining operations to warehouses and office environments. We also deliver on-site CPR and First Aid training to workplaces.
The Role
We're looking for a reliable, customer-focused Customer Success Representative to join our remote team on a part-time basis. This is a client-facing, operations-supportive role where you'll handle customer inquiries, process orders, keep our systems accurate, and make sure customers feel taken care of from first contact through to follow-up.
Key Responsibilities
Manage customer inquiries via phone and email, including order processing, quote creation, and order status updates Communicate with suppliers regarding pricing, shipping timelines, and delivery updates Review supplier order confirmations for accuracy, including products, quantities, addresses, and special instructions Follow up with customers to ensure satisfaction and resolve outstanding issues Schedule and coordinate CPR and First Aid training courses Update and maintain product listings on our website, including images, descriptions, and pricing Keep product data consistent across WooCommerce, QuickBooks Online, and Google Sheets Support the founder with administrative tasks and internal SOPs as needed
What We’re Looking For
Excellent spoken and written English; you'll be communicating with Canadian business owners and procurement managers daily Genuine phone confidence; this role involves proactive outbound customer outreach Strong attention to detail and ability to manage multiple priorities independently Prior experience in customer service, customer success, or operations, ideally in a B2B or product-based business Critical thinker who can handle non-standard questions without needing to escalate everything Comfortable working as an independent contractor on a part-time basis Availability to work Monday to Friday, 10:00 AM to 4:00 PM EST
Why Join First Aid Canada
Be part of a small, close-knit team where your contributions make an immediate impact Gain hands-on experience across customer service, e-commerce, and operations Contribute to a mission-driven company that helps make Canadian workplaces safer every day Opportunities to learn, grow, and take ownership of projects
Video Submission
Interested applicants should submit their resume and a 3-minute (maximum) video of themselves answering the following questions no later than August 12, 2026: Why are you interested in this role and what did you learn about First Aid Canada that makes you believe it’s a good fit? Tell us about a time you were successful in a similar role or work environment. What made you successful? What are the two greatest strengths you’d bring to this role? Please share a specific example of each.
Successful candidates will be contacted directly.
Not the right fit? Search for Customer Success Representative jobs in Canada
About First Aid Canada Inc.
First Aid Canada is a Toronto-based company committed to the philosophy that everyone can provide assistance in times of need. As a 100% Canadian-owned and operated organization, we take pride in supporting and serving the communities we call home.
What Sets Us Apart:
Comprehensive Line: We offer a full range of high-quality first aid and medical supplies. Empowering Education: Our on-site first aid and CPR certifications and courses provide practical skills for emergency response.
Our Team and Values:
Proudly Canadian: Our dedicated team is passionate about serving and supporting local communities. Commitment to Excellence: Founded on principles of quality, integrity, and community service.
Our Promise:
At First Aid Canada, we promise to be your reliable partner in health and safety, offering top-notch products and empowering education. Join us in making a difference, one first aid kit, one certification, and one community at a time.
Thank you for choosing First Aid Canada.
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About the role
About First Aid Canada
First Aid Canada has been helping keep Canadian workplaces safe since 2002. Based in Toronto, we supply first aid kits, AEDs, medical supplies, and workplace safety equipment to businesses across Canada — from construction sites and mining operations to warehouses and office environments. We also deliver on-site CPR and First Aid training to workplaces.
The Role
We're looking for a reliable, customer-focused Customer Success Representative to join our remote team on a part-time basis. This is a client-facing, operations-supportive role where you'll handle customer inquiries, process orders, keep our systems accurate, and make sure customers feel taken care of from first contact through to follow-up.
Key Responsibilities
Manage customer inquiries via phone and email, including order processing, quote creation, and order status updates Communicate with suppliers regarding pricing, shipping timelines, and delivery updates Review supplier order confirmations for accuracy, including products, quantities, addresses, and special instructions Follow up with customers to ensure satisfaction and resolve outstanding issues Schedule and coordinate CPR and First Aid training courses Update and maintain product listings on our website, including images, descriptions, and pricing Keep product data consistent across WooCommerce, QuickBooks Online, and Google Sheets Support the founder with administrative tasks and internal SOPs as needed
What We’re Looking For
Excellent spoken and written English; you'll be communicating with Canadian business owners and procurement managers daily Genuine phone confidence; this role involves proactive outbound customer outreach Strong attention to detail and ability to manage multiple priorities independently Prior experience in customer service, customer success, or operations, ideally in a B2B or product-based business Critical thinker who can handle non-standard questions without needing to escalate everything Comfortable working as an independent contractor on a part-time basis Availability to work Monday to Friday, 10:00 AM to 4:00 PM EST
Why Join First Aid Canada
Be part of a small, close-knit team where your contributions make an immediate impact Gain hands-on experience across customer service, e-commerce, and operations Contribute to a mission-driven company that helps make Canadian workplaces safer every day Opportunities to learn, grow, and take ownership of projects
Video Submission
Interested applicants should submit their resume and a 3-minute (maximum) video of themselves answering the following questions no later than August 12, 2026: Why are you interested in this role and what did you learn about First Aid Canada that makes you believe it’s a good fit? Tell us about a time you were successful in a similar role or work environment. What made you successful? What are the two greatest strengths you’d bring to this role? Please share a specific example of each.
Successful candidates will be contacted directly.
Not the right fit? Search for Customer Success Representative jobs in Canada
About First Aid Canada Inc.
First Aid Canada is a Toronto-based company committed to the philosophy that everyone can provide assistance in times of need. As a 100% Canadian-owned and operated organization, we take pride in supporting and serving the communities we call home.
What Sets Us Apart:
Comprehensive Line: We offer a full range of high-quality first aid and medical supplies. Empowering Education: Our on-site first aid and CPR certifications and courses provide practical skills for emergency response.
Our Team and Values:
Proudly Canadian: Our dedicated team is passionate about serving and supporting local communities. Commitment to Excellence: Founded on principles of quality, integrity, and community service.
Our Promise:
At First Aid Canada, we promise to be your reliable partner in health and safety, offering top-notch products and empowering education. Join us in making a difference, one first aid kit, one certification, and one community at a time.
Thank you for choosing First Aid Canada.