About the role
Starbucks
HMSHost at Vancouver International Airport
Domestic Pier A/B
3211 Grant McConachie Way
Richmond, BC V7B 0A4
Canada
HMSHost is hiring Lead for Starbucks at Vancouver International Airport (YVR) !
Summary:
The Lead for HMSHost Food and Beverage locations accurately and efficiently processes customer orders, maintains a friendly, efficient, and appealing environment for associates and customers, provides guidance to other associates on proper procedures within the unit, and assists in the day-to-day operations of the stores. Responsibilities also include welcoming all customers, encouraging, through leadership and example, the highest level of sales and customer service performance by other associates, assisting associates to maximize sales and customer service through coaching, counseling and mentoring, and performing all other responsibilities as directed by the business or as assigned by Management.
Essential Functions:
- Accurately and efficiently processes orders while following recipes and/or product directions; or
- Operates a cash register and receives cash or credit card payments from customers, accurately counts and provides change to customers when appropriate while following all HMSHost customer service and cash handling policies and procedures
- Assists in locating, reconciling, and verifying the accuracy of transactions and operates equipment with peripheral electronic data processing
- Receives inventory, moves and lifts food and beverage products and supplies, transfers supplies and equipment between storage and work areas by hand or cart
- Provides guidance to other associates on proper portion control in the preparation of food, and monitors whether proper food handling procedures, as outlined by Management, are followed including wrapping, labeling, dating, stocking, storing, rotating and checking temperature of products, coaching where any deficiencies exist
- Assists the Manager or Supervisor in maintaining a friendly, efficient, and appealing environment for associates and customers
- Develops a solid knowledge of product and services available in unit
- Cleans and sanitizes workstation and equipment
Minimum Qualifications, Knowledge, Skills, and Work Environment:
- Requires a High School diploma or equivalent (GED)
- Requires a minimum of 6 months cash handling and customer service experience
- Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers
- Requires the ability to bend, twist, and stand to perform normal job functions
- Requires the ability to lift and/or move up to 40 pounds
- Frequently immerses hands in water and water diluted with chemical solutions
Additional Information: To learn more about HMSHost and additional career opportunities, visit https://www.hmshost.com/
Equal Opportunity Employer (EOE)
Minority/Female/Disabled/Veteran (M/F/D/V)
Drug Free Workplace (DFW)
HMSHost is committed to providing accessible hiring and employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (the "AODA") and the Human Rights Code of Ontario. If you require accommodation for disability during any stage of the recruitment process, please indicate this in your cover letter or on the electronic application for
About HMSHost
HMSHost is part of Dufry – the leading travel experience player worldwide by uniquely combining retail, food & beverage and digital. The group serves 2.3 billion passengers in more than 75 countries in 5,500 outlets across 1,200 airports, motorways, cruise lines, seaports, railway stations and other locations across all six continents.
Along with the rest of the Dufry Group, we are recognized industry leaders who are revolutionizing the travel. We use our experience and global reach to offer travelers an unparalleled blend of local, regional, and international brands.Today, airports do more than launch airplanes. They launch trends in the consumer experience. As airport dwell times have increased, so have consumers’ needs to make the best use of their time in the terminal.
HMSHost brings travelers exciting food and beverage experiences they’ve never had before as well as a warm welcome from our associates who strive to provide the best customer service possible.
We invite you to tour our site and take a look at how we stay at the top of the game in delivering exceptional dining venues around the globe.
About the role
Starbucks
HMSHost at Vancouver International Airport
Domestic Pier A/B
3211 Grant McConachie Way
Richmond, BC V7B 0A4
Canada
HMSHost is hiring Lead for Starbucks at Vancouver International Airport (YVR) !
Summary:
The Lead for HMSHost Food and Beverage locations accurately and efficiently processes customer orders, maintains a friendly, efficient, and appealing environment for associates and customers, provides guidance to other associates on proper procedures within the unit, and assists in the day-to-day operations of the stores. Responsibilities also include welcoming all customers, encouraging, through leadership and example, the highest level of sales and customer service performance by other associates, assisting associates to maximize sales and customer service through coaching, counseling and mentoring, and performing all other responsibilities as directed by the business or as assigned by Management.
Essential Functions:
- Accurately and efficiently processes orders while following recipes and/or product directions; or
- Operates a cash register and receives cash or credit card payments from customers, accurately counts and provides change to customers when appropriate while following all HMSHost customer service and cash handling policies and procedures
- Assists in locating, reconciling, and verifying the accuracy of transactions and operates equipment with peripheral electronic data processing
- Receives inventory, moves and lifts food and beverage products and supplies, transfers supplies and equipment between storage and work areas by hand or cart
- Provides guidance to other associates on proper portion control in the preparation of food, and monitors whether proper food handling procedures, as outlined by Management, are followed including wrapping, labeling, dating, stocking, storing, rotating and checking temperature of products, coaching where any deficiencies exist
- Assists the Manager or Supervisor in maintaining a friendly, efficient, and appealing environment for associates and customers
- Develops a solid knowledge of product and services available in unit
- Cleans and sanitizes workstation and equipment
Minimum Qualifications, Knowledge, Skills, and Work Environment:
- Requires a High School diploma or equivalent (GED)
- Requires a minimum of 6 months cash handling and customer service experience
- Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers
- Requires the ability to bend, twist, and stand to perform normal job functions
- Requires the ability to lift and/or move up to 40 pounds
- Frequently immerses hands in water and water diluted with chemical solutions
Additional Information: To learn more about HMSHost and additional career opportunities, visit https://www.hmshost.com/
Equal Opportunity Employer (EOE)
Minority/Female/Disabled/Veteran (M/F/D/V)
Drug Free Workplace (DFW)
HMSHost is committed to providing accessible hiring and employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (the "AODA") and the Human Rights Code of Ontario. If you require accommodation for disability during any stage of the recruitment process, please indicate this in your cover letter or on the electronic application for
About HMSHost
HMSHost is part of Dufry – the leading travel experience player worldwide by uniquely combining retail, food & beverage and digital. The group serves 2.3 billion passengers in more than 75 countries in 5,500 outlets across 1,200 airports, motorways, cruise lines, seaports, railway stations and other locations across all six continents.
Along with the rest of the Dufry Group, we are recognized industry leaders who are revolutionizing the travel. We use our experience and global reach to offer travelers an unparalleled blend of local, regional, and international brands.Today, airports do more than launch airplanes. They launch trends in the consumer experience. As airport dwell times have increased, so have consumers’ needs to make the best use of their time in the terminal.
HMSHost brings travelers exciting food and beverage experiences they’ve never had before as well as a warm welcome from our associates who strive to provide the best customer service possible.
We invite you to tour our site and take a look at how we stay at the top of the game in delivering exceptional dining venues around the globe.