Client Services Manager, Healthcare Security – Vancouver Coastal Health
About the role
Securiguard is looking for a Client Services Manager for our Healthcare Security vertical across Metro Vancouver, supporting contracts within the Vancouver Coastal Health (VCH) portfolio**.** This role is pivotal in driving growth, developing strategic partnerships, and expanding our footprint in the healthcare sector. The ideal candidate will have a strong background in business development, a deep understanding of the healthcare industry, and proven expertise in security solutions.
Compensation: salary and benefits, will be based on the successful candidate's experience and is open to negotiation.
The day to day:
- Understand your clients and lead from the front by being actively involved in all aspects of client relationship management to become their trusted security and safety solutions resource.
- Manage a book of business for strategic Healthcare accounts, delivering first class service delivery and contract compliance. Ability to spend significant time on site is expected
- Recommend/implement security solutions, coverage and risk-reducing strategies
- Ensure all contract and legislative requirements are being met.
- New Business start-ups and transition plan implementation
- Incident Response and Incident Command
- Full accountability and management for KPI Implementation and Reporting
- Identify and pursue new business opportunities, build a robust pipeline, and establish relationships with key stakeholders in the healthcare industry.
- Lead client negotiations, and close deals to achieve revenue targets and market share growth including the negotiation of increases and renewals with our existing client base.
- Conduct market research and competitive analysis to stay ahead of industry trends, emerging threats, and regulatory changes impacting healthcare security.
Knowledge:
- Legislation - Relevant government and security legislation in British Columbia
- Security Operations - schedule management, Standing Orders preparation, security systems (CCTV/Access Control), Incident Reporting set-up and installation
- Financial - margin maintenance/improvement, Client/Site financial analysis, Spend Control
Here's what you need:
- Successful applicants must have a minimum of 3 to 5 years' security experience in a managerial capacity in the Healthcare Security environment
- Have, or be in the process of attaining the Supervisor certification with IAHSS and hold active membership with IAHSS.
- In-depth understanding of healthcare industry dynamics, regulatory requirements, and security challenges
- Demonstrated success in building and leading teams, passion and high energy for people
- Experience in an operational setting involving the management and supervision of many staff members
- Strong communicators with assertive interpersonal skills and team players are critical to success
- Security/Service professional with proven management experience within the security industry, the public sector or armed services is an asset
- Strong management and leadership skills together with excellent communication, influencing, negotiating and engagement skills
- Sound judgment and decision-making skills, with a 'hands on', problem solving approach, able to remain calm under pressure and take control of incidents
- Experience of writing policy, standing order procedures, drafting reports, preparing business cases and compiling and adjusting duty rosters to meet shortfalls in staffing levels
- MS Office proficiency; Self-motivated; demonstrated ability to produce results while working independently; proven strong analytical and organizational skills; proven customer service skills required; sales and management training an asset; valid Class 5 British Columbia Driver's License; access to or possession of vehicle for attending to all client sites
- Understands financial and cost drivers in the security industry
What's In It for You
- Easy Commute: We're right beside the SkyTrain - seriously, look for us on Google Maps.
- Fun Events Year-Round: From big celebrations to small get-togethers, we love finding reasons to celebrate.
- Collaborative Culture: Join a supportive, values-driven team where everyone has a voice and wants you to succeed.
- TrainingGrowth Opportunities: Continuous learning is part of who we are - expect workshops, micro-lessons, mentorship, and hands-on projects that build your skills for today and your career tomorrow.
- Purpose-Driven Work: Be part of an award-winning organization recognized for its culture of respect, empathy, and accountability - where every person contributes to making people feel safe.
At Securiguard, we live by our R.E.A.C.H. values:
Respect Empathy Accountability Courtesy Honesty
At Securiguard, you'll be part of a team that values collaboration, innovation, and employee growth. This is more than just an administrative role-it's an opportunity to make a meaningful impact by ensuring a seamless and welcoming office environment.
Ready to join the team? Apply today!
Not the right fit? Search for Client Services Manager, Healthcare Security jobs in Burnaby, BC
About Securiguard
Securiguard has proven expertise in deploying security and safety personnel in a variety of industries including Corporate, Retail, Property Management, Industrial, Aviation, Marine, Government, Educational, and Industrial/Resource Projects, and has the largest and highest accredited K-9 detection and screening division in Canada.
With the ability to service clients across Canada including major centers, small towns, and remote locations by air, land, or sea, our team of 4,000+ strong security and safety professionals provide people with a feeling of safety by offering a comprehensive selection of security services and solutions.
We make people feel safe and inspire our staff to believe they can make a difference in everything they do. We believe that diversity enables the company to grow towards a better future. By creating an environment which is inclusive and provides equal opportunity for all, ideas are generated which help to solve the problems of a changing and increasingly complex world. Our mission, vision, and values enabled us to be the 2021 winners of Canada's Most Admired Corporate Culture and a finalist of the 2021 Canadian HR Awards' Excellence in Diversity & Inclusion category.
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Client Services Manager, Healthcare Security – Vancouver Coastal Health
About the role
Securiguard is looking for a Client Services Manager for our Healthcare Security vertical across Metro Vancouver, supporting contracts within the Vancouver Coastal Health (VCH) portfolio**.** This role is pivotal in driving growth, developing strategic partnerships, and expanding our footprint in the healthcare sector. The ideal candidate will have a strong background in business development, a deep understanding of the healthcare industry, and proven expertise in security solutions.
Compensation: salary and benefits, will be based on the successful candidate's experience and is open to negotiation.
The day to day:
- Understand your clients and lead from the front by being actively involved in all aspects of client relationship management to become their trusted security and safety solutions resource.
- Manage a book of business for strategic Healthcare accounts, delivering first class service delivery and contract compliance. Ability to spend significant time on site is expected
- Recommend/implement security solutions, coverage and risk-reducing strategies
- Ensure all contract and legislative requirements are being met.
- New Business start-ups and transition plan implementation
- Incident Response and Incident Command
- Full accountability and management for KPI Implementation and Reporting
- Identify and pursue new business opportunities, build a robust pipeline, and establish relationships with key stakeholders in the healthcare industry.
- Lead client negotiations, and close deals to achieve revenue targets and market share growth including the negotiation of increases and renewals with our existing client base.
- Conduct market research and competitive analysis to stay ahead of industry trends, emerging threats, and regulatory changes impacting healthcare security.
Knowledge:
- Legislation - Relevant government and security legislation in British Columbia
- Security Operations - schedule management, Standing Orders preparation, security systems (CCTV/Access Control), Incident Reporting set-up and installation
- Financial - margin maintenance/improvement, Client/Site financial analysis, Spend Control
Here's what you need:
- Successful applicants must have a minimum of 3 to 5 years' security experience in a managerial capacity in the Healthcare Security environment
- Have, or be in the process of attaining the Supervisor certification with IAHSS and hold active membership with IAHSS.
- In-depth understanding of healthcare industry dynamics, regulatory requirements, and security challenges
- Demonstrated success in building and leading teams, passion and high energy for people
- Experience in an operational setting involving the management and supervision of many staff members
- Strong communicators with assertive interpersonal skills and team players are critical to success
- Security/Service professional with proven management experience within the security industry, the public sector or armed services is an asset
- Strong management and leadership skills together with excellent communication, influencing, negotiating and engagement skills
- Sound judgment and decision-making skills, with a 'hands on', problem solving approach, able to remain calm under pressure and take control of incidents
- Experience of writing policy, standing order procedures, drafting reports, preparing business cases and compiling and adjusting duty rosters to meet shortfalls in staffing levels
- MS Office proficiency; Self-motivated; demonstrated ability to produce results while working independently; proven strong analytical and organizational skills; proven customer service skills required; sales and management training an asset; valid Class 5 British Columbia Driver's License; access to or possession of vehicle for attending to all client sites
- Understands financial and cost drivers in the security industry
What's In It for You
- Easy Commute: We're right beside the SkyTrain - seriously, look for us on Google Maps.
- Fun Events Year-Round: From big celebrations to small get-togethers, we love finding reasons to celebrate.
- Collaborative Culture: Join a supportive, values-driven team where everyone has a voice and wants you to succeed.
- TrainingGrowth Opportunities: Continuous learning is part of who we are - expect workshops, micro-lessons, mentorship, and hands-on projects that build your skills for today and your career tomorrow.
- Purpose-Driven Work: Be part of an award-winning organization recognized for its culture of respect, empathy, and accountability - where every person contributes to making people feel safe.
At Securiguard, we live by our R.E.A.C.H. values:
Respect Empathy Accountability Courtesy Honesty
At Securiguard, you'll be part of a team that values collaboration, innovation, and employee growth. This is more than just an administrative role-it's an opportunity to make a meaningful impact by ensuring a seamless and welcoming office environment.
Ready to join the team? Apply today!
Not the right fit? Search for Client Services Manager, Healthcare Security jobs in Burnaby, BC
About Securiguard
Securiguard has proven expertise in deploying security and safety personnel in a variety of industries including Corporate, Retail, Property Management, Industrial, Aviation, Marine, Government, Educational, and Industrial/Resource Projects, and has the largest and highest accredited K-9 detection and screening division in Canada.
With the ability to service clients across Canada including major centers, small towns, and remote locations by air, land, or sea, our team of 4,000+ strong security and safety professionals provide people with a feeling of safety by offering a comprehensive selection of security services and solutions.
We make people feel safe and inspire our staff to believe they can make a difference in everything they do. We believe that diversity enables the company to grow towards a better future. By creating an environment which is inclusive and provides equal opportunity for all, ideas are generated which help to solve the problems of a changing and increasingly complex world. Our mission, vision, and values enabled us to be the 2021 winners of Canada's Most Admired Corporate Culture and a finalist of the 2021 Canadian HR Awards' Excellence in Diversity & Inclusion category.