Location - This role is in-person at North Campus Edmonton.

The Faculty of Medicine & Dentistry, Mike Petryk School of Dentistry is seeking a highly organized, collaborative, and detail-oriented Orthodontic Treatment Coordinator to play a key role in supporting both patients and Orthodontic Graduate Students.

Position Overview

In this role, you will help ensure a smooth, positive experience for patients throughout their orthodontic journey—from the start of treatment to completion—while assisting Graduate Students and Orthodontists in achieving key learning objectives within the three-year Graduate Program. Your work will directly contribute to patient satisfaction, clinical efficiency, and the success of our future orthodontic professionals.

The Faculty of Medicine & Dentistry is one of the world’s top academic health science centres. With 21 departments, multiple research institutes and centres, and a focus on excellence in education, research, and clinical care, the faculty trains outstanding medical and dental professionals and drives global health innovation in collaboration with partners across sectors.

The position is responsible for, but not limited to:

• Coordinating the new patient intake process from initial consultation through the start of treatment and ongoing support throughout care.

• Managing appointments, data entry, and patient intake forms.

• Providing insurance and financial support, including verifying coverage, managing pre-authorizations, and explaining treatment costs.

• Educating patients and families on treatment plans, timelines, and available options.

• Maintaining accurate records of patient care, payments, and insurance benefits.

• Minimum Post Secondary Diploma in Dental Administration

• 2+ years of progressively responsible and directly related work experience as a Dental Assistant with Orthodontic Module experience

• Minimum two years experience in a fast-paced dental environment

• Computer proficiency with spreadsheets and documents, with the ability to learn new programs, including Google Suite and Microsoft Office.

• Proficiency with computerized practice management software, specifically Ortho2 ViewPoint or other EHR software

• Excellent communication skills (listening, verbal and written) and interpersonal skills with the ability to describe treatment or procedures in plain language.

• Demonstrated collaborative and team oriented working style

• Excellent planning and organizational skills; ability to meet deadlines and prioritize activities.

• Ability to multitask in a fast paced and diverse work environment that is dynamic and constantly changing

• Accurate data entry skills; strong attention to detail.

• Experience with a large volume of telephone calls; ability to deal with the general public

Application Instructions

Click "Apply Now" to submit your resume and cover letter.

This position is subject to all applicable terms and conditions of the collective agreement between the Governors of the University of Alberta and the Non-Academic Staff Association (NASA).

This position offers a comprehensive benefits package*.*

The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all FirstPeoples of Canada, whose presence continues to enrich our vibrant community.

The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.

Your work will have a meaningful influence on a fascinating cross-section of people - from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. Learn more.

At the University of Alberta, we are committed to creating an inclusive and accessible hiring process for all candidates. If you require accommodations to participate in the interview process, please let us know at the time of booking your interview and we will make every effort to accommodate your needs.

We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.

All University employees have a responsibility to foster a workplace that prioritizes safety in all its forms—physical, cultural, and psychological. This is achieved by promoting a safe environment, adhering to all safety laws, policies and procedures, completing all required safety training, identifying hazards and implementing controls, reporting incidents, and contributing to a culture of belonging and respect, while endeavoring to ensure that all colleagues feel valued and safe to express their thoughts, perspectives and concerns.

The University of Alberta is committed to creating a university community where everyone feels valued, barriers to success are removed, and thriving connections are fostered. We welcome applications from all qualified persons. We encourage women, First Nations, Métis and Inuit persons, members of visible minority groups, persons with disabilities, persons of any sexual orientation or gender identity and expression, and all those who may contribute to the further diversification of ideas and the University to apply.

L’Université de l’Alberta s’engage à créer une communauté universitaire où chaque personne se sent valorisée, où les obstacles à la réussite sont éliminés et où des connexions enrichissantes peuvent se développer. Nous accueillons les demandes de toutes les personnes qualifiées. Nous encourageons les femmes; Premières nations, Métis et Inuits; membres des groupes minoritaires visibles; personnes handicapées; personnes de toute orientation sexuelle ou identité et expression de genre; et toutes les personnes qui peuvent contribuer à la diversification des idées et à l'université à postuler.