About the role
About the job
The Brink’s Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 51 countries serves customers in more than 100 countries. We believe in building partnerships that secure commerce and doing that requires fostering an engaged culture that values people with diverse backgrounds, ideas, and perspectives. We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow. We are seeking an accomplished and dynamic Operations Supervisor to join our team in Barrie. In this role, you will play a critical part in Operations, contributing to our ongoing success and strategic goals. As part of the Outside Operations Team, you will be responsible for overseeing various lines of business (ARM/ATM/CIT, Vault, Safe & Key, and Brinks Safe Products) at their assigned location. With an emphasis on team leadership (Union and Non-Union) and process improvement, this incumbent will ensure proper operating procedures and adherence to safety and security regulations while maximizing profitability and maintaining customer service standards. Salary range: $66,500-$75,000 per annum.
Key Responsibilities
Operations Management Ensure minimum productivity standards for MAC (Customer Service Response Times) and Cash in Transit (Stops/Hour). Maintain routes in Ocean and schedule CIT runs out of the branch. Responsible for daily opening of the vault; check-out & in of liability; vault balancing; provide direction and allocation of resources.
Employee & Labour Relations
Ensure demonstration and promotion of both Company Values and Success Factors Engage in active communication with all branch employees to promote engagement and well-being. Ensure grievances are addressed in a timely fashion; make recommendations for disciplinary actions; administration of applicable Collective Bargaining Agreement. Ensure adequate staffing levels are maintained and scheduling creation and posting.
Customer Service
Respond to customer inquiries as required and assist in finding solutions to any unresolved issues. Completion of monthly customer SLA reporting.
Security Protocol Enforcement
Compliance with procedures and processes and ensure they are performed in accordance with the CSR/RMS and Regional requirements.
Health & Safety
Promote and ensure a physically and mentally safe working environment through the enforcement of all Health and Safety policies. Investigate any workplace vehicle accidents or personal injuries in association with Joint Health & Safety Committees, ensuring findings and corrective action are reported and actioned as required. If acting as a Health and Safety Representative, participate in monthly Health and Safety meetings, and complete building safety inspections and vehicle inspections. Must complete the company standard Health and Safety training online.
Administration
Record keeping; payroll functions; inventory control, and supply ordering. Maintain Petty Cash. Month-end reporting: review billing and provide appropriate approvals. Invoice processing. Data entry (internal inventory system). Selection and interviewing of candidates.
Fleet Maintenance
Technical knowledge and ability to perform minor vehicle repairs and maintenance. Ensure the fleet is in good working order and that preventative maintenance schedules are following company policy.
Qualifications
Excellent organizational and communication skills. Action-oriented, able to maintain composure under pressure. Sound working knowledge of PC applications (Microsoft Office), including on a mobile device. Able to manage conflicts and make accurate, logical decisions. Able to set targets, establish priorities, and meet goals. Can effectively recruit, hire, and train staff as needed. Ability to obtain a firearm licence. Must be able to work flex hours, as required, including days, evenings, nights and weekends.
Not the right fit? Search for Operations Supervisor jobs in Barrie, Ontario, Canada
About Brink's Canada
We combine dedicated people, secure transportation, technology and proprietary tools to create customized solutions that reduce risk, enhance productivity and save time.
Brink’s Canada Limited offers a full suite of innovative services for both the local and international business community. It’s what sets us apart as the partner of choice for financial institutions, credit unions, retailers, diamantaires, jewelers, government agencies and other enterprises.
The Brink’s name is synonymous throughout the world with integrity, trust, security, efficiency and world class service.
Established in 1927, Brink's Canada serves customers through a national network of 41 locations and has a global network serving customers in over 100 countries, including over 150 locations in the U.S.
Focused on innovation and technology, Brink's continuously invests in developing new solutions and systems to create a lasting advantage for customers.
Brink’s Canada Limited is a wholly owned subsidiary of Brink’s Incorporated. Brink’s Incorporated is the world’s premier provider of secure logistics and security solutions. Established in 1859, Brink’s employs over 70,000 employees and serves customers through a network of 1,100 facilities and 13,000 vehicles in more than 50 countries on six continents — an unrivaled global footprint that delivers incomparable security, efficiency and visibility across the logistics lifecycle.
Nous disposons de personnes dévouées, de transports sécurisés, de technologies et d’outils exclusifs pour créer des solutions personnalisées qui réduisent les risques, améliorent la productivité et économisent du temps.
Brink's Canada Limited offre une gamme complète de services innovants pour les entreprises locales et internationales. C'est ce qui nous distingue comme partenaire de choix pour les institutions financières, les coopératives de crédit, les détaillants, les diamantaires, les bijoutiers, les organismes gouvernementaux et d'autres entreprises.
Le nom de Brink’s est synonyme dans le monde entier avec intégrité, confiance, sécurité, efficacité et service de classe mondiale.
Établie en 1927, Brink's Canada sert ses clients grâce à un réseau national de 41 bureaux et possède un réseau mondial servant des clients dans plus de 100 pays, comprenant plus de 150 bureaux aux États-Unis. Axée sur l'innovation et la technologie, Brink’s investit continuellement dans le développement de nouvelles solutions et de systèmes afin de créer un avantage durable pour les clients.
Brink's Canada Limited est une filiale en propriété exclusive de Brink's Incorporated. Brink's Incorporated est le premier fournisseur mondial de solutions sécurisées de logistique et de sécurité. Fondée en 1859, Brink emploie plus de 70 000 employés et dessert des clients grâce à un réseau de 1 100 installations et 13 000 véhicules dans plus de 50 pays sur six continents - une empreinte mondiale inégalée qui offre une sécurité, une efficacité et une visibilité incomparables tout au long du cycle de la logistique.
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About the role
About the job
The Brink’s Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 51 countries serves customers in more than 100 countries. We believe in building partnerships that secure commerce and doing that requires fostering an engaged culture that values people with diverse backgrounds, ideas, and perspectives. We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow. We are seeking an accomplished and dynamic Operations Supervisor to join our team in Barrie. In this role, you will play a critical part in Operations, contributing to our ongoing success and strategic goals. As part of the Outside Operations Team, you will be responsible for overseeing various lines of business (ARM/ATM/CIT, Vault, Safe & Key, and Brinks Safe Products) at their assigned location. With an emphasis on team leadership (Union and Non-Union) and process improvement, this incumbent will ensure proper operating procedures and adherence to safety and security regulations while maximizing profitability and maintaining customer service standards. Salary range: $66,500-$75,000 per annum.
Key Responsibilities
Operations Management Ensure minimum productivity standards for MAC (Customer Service Response Times) and Cash in Transit (Stops/Hour). Maintain routes in Ocean and schedule CIT runs out of the branch. Responsible for daily opening of the vault; check-out & in of liability; vault balancing; provide direction and allocation of resources.
Employee & Labour Relations
Ensure demonstration and promotion of both Company Values and Success Factors Engage in active communication with all branch employees to promote engagement and well-being. Ensure grievances are addressed in a timely fashion; make recommendations for disciplinary actions; administration of applicable Collective Bargaining Agreement. Ensure adequate staffing levels are maintained and scheduling creation and posting.
Customer Service
Respond to customer inquiries as required and assist in finding solutions to any unresolved issues. Completion of monthly customer SLA reporting.
Security Protocol Enforcement
Compliance with procedures and processes and ensure they are performed in accordance with the CSR/RMS and Regional requirements.
Health & Safety
Promote and ensure a physically and mentally safe working environment through the enforcement of all Health and Safety policies. Investigate any workplace vehicle accidents or personal injuries in association with Joint Health & Safety Committees, ensuring findings and corrective action are reported and actioned as required. If acting as a Health and Safety Representative, participate in monthly Health and Safety meetings, and complete building safety inspections and vehicle inspections. Must complete the company standard Health and Safety training online.
Administration
Record keeping; payroll functions; inventory control, and supply ordering. Maintain Petty Cash. Month-end reporting: review billing and provide appropriate approvals. Invoice processing. Data entry (internal inventory system). Selection and interviewing of candidates.
Fleet Maintenance
Technical knowledge and ability to perform minor vehicle repairs and maintenance. Ensure the fleet is in good working order and that preventative maintenance schedules are following company policy.
Qualifications
Excellent organizational and communication skills. Action-oriented, able to maintain composure under pressure. Sound working knowledge of PC applications (Microsoft Office), including on a mobile device. Able to manage conflicts and make accurate, logical decisions. Able to set targets, establish priorities, and meet goals. Can effectively recruit, hire, and train staff as needed. Ability to obtain a firearm licence. Must be able to work flex hours, as required, including days, evenings, nights and weekends.
Not the right fit? Search for Operations Supervisor jobs in Barrie, Ontario, Canada
About Brink's Canada
We combine dedicated people, secure transportation, technology and proprietary tools to create customized solutions that reduce risk, enhance productivity and save time.
Brink’s Canada Limited offers a full suite of innovative services for both the local and international business community. It’s what sets us apart as the partner of choice for financial institutions, credit unions, retailers, diamantaires, jewelers, government agencies and other enterprises.
The Brink’s name is synonymous throughout the world with integrity, trust, security, efficiency and world class service.
Established in 1927, Brink's Canada serves customers through a national network of 41 locations and has a global network serving customers in over 100 countries, including over 150 locations in the U.S.
Focused on innovation and technology, Brink's continuously invests in developing new solutions and systems to create a lasting advantage for customers.
Brink’s Canada Limited is a wholly owned subsidiary of Brink’s Incorporated. Brink’s Incorporated is the world’s premier provider of secure logistics and security solutions. Established in 1859, Brink’s employs over 70,000 employees and serves customers through a network of 1,100 facilities and 13,000 vehicles in more than 50 countries on six continents — an unrivaled global footprint that delivers incomparable security, efficiency and visibility across the logistics lifecycle.
Nous disposons de personnes dévouées, de transports sécurisés, de technologies et d’outils exclusifs pour créer des solutions personnalisées qui réduisent les risques, améliorent la productivité et économisent du temps.
Brink's Canada Limited offre une gamme complète de services innovants pour les entreprises locales et internationales. C'est ce qui nous distingue comme partenaire de choix pour les institutions financières, les coopératives de crédit, les détaillants, les diamantaires, les bijoutiers, les organismes gouvernementaux et d'autres entreprises.
Le nom de Brink’s est synonyme dans le monde entier avec intégrité, confiance, sécurité, efficacité et service de classe mondiale.
Établie en 1927, Brink's Canada sert ses clients grâce à un réseau national de 41 bureaux et possède un réseau mondial servant des clients dans plus de 100 pays, comprenant plus de 150 bureaux aux États-Unis. Axée sur l'innovation et la technologie, Brink’s investit continuellement dans le développement de nouvelles solutions et de systèmes afin de créer un avantage durable pour les clients.
Brink's Canada Limited est une filiale en propriété exclusive de Brink's Incorporated. Brink's Incorporated est le premier fournisseur mondial de solutions sécurisées de logistique et de sécurité. Fondée en 1859, Brink emploie plus de 70 000 employés et dessert des clients grâce à un réseau de 1 100 installations et 13 000 véhicules dans plus de 50 pays sur six continents - une empreinte mondiale inégalée qui offre une sécurité, une efficacité et une visibilité incomparables tout au long du cycle de la logistique.