Hello, we’re L’Oréal, We're not just building brands, we're shaping how the world experiences beauty (and it takes a lot of cool jobs to do it). Intrigued? Keep reading, this might be the opportunity you've been searching for.

Retail Operations Specialist, L'Oréal Luxe

A Day in the Life

As the Retail Operations Specialist, you will be the operational backbone of our luxury retail environments. Reporting to the Head of Retail Design & Visual Merchandising, you will act as the "gatekeeper" of our brand image at the store level, ensuring flawless execution and upholding our luxury standards through meticulous administrative and process-driven support.

• Store Lifecycle & Data Management: You will support the logistical rollout of new store openings, act as the expert liaison for our Field Sales teams, and ensure all store-level information is meticulously updated in our master data and commercial systems.
• Maintenance & Vendor Coordination: You will manage the internal repair and request system to resolve store image issues promptly, maintain strong relationships with maintenance suppliers, and track performance to drive process improvements.
• Operational & Team Support: Acting as a bridge between Field teams and the Head Office, you will manage a heavy flow of communication and provide key administrative support to the RDVM team to ensure project timelines are met.
• Financial Administration: You will oversee the entire lifecycle of Purchase Orders (POs) for the department, coordinating with Accounts Payable and Finance to ensure budgets are tracked accurately and projects are closed efficiently.

We Are Looking For

We are looking for a highly organized and proactive individual who thrives in a fast-paced, process-driven environment. You are a natural bridge-builder with a keen eye for detail and an inherent understanding of the standards required in the world of luxury. Your ideal profile includes:

• Retail Savvy: A background in or a deep understanding of the retail industry, especially within the beauty or luxury space.
• Operational Excellence: You are energized by spreadsheets, checklists, and data accuracy, with exceptional prioritization skills to manage a high volume of requests.
• Project Management: A proactive mindset for finding and fixing process gaps, ensuring every task is seen through to completion.
• Stakeholder Management: Excellent communication skills to build strong relationships with internal teams, external vendors, and our sales force.
• Analytical Skills: Advanced proficiency in Excel is mandatory, with the ability to manage complex data files with ease.

What’s In It For You

• A place for you to leave your comfort zone and grow beyond your potential (here, you’ll be encouraged to try new things and take risks!)
• Real responsibility from day 1, there’s no sitting on the sidelines at L’Oréal
• An environment where people of every ethnicity, social background, age, religion, gender and sexual orientation as well as people with disabilities are accepted, can speak up, will thrive and are celebrated!
• A place where you can contribute to something bigger! Many of our brands have societal /environmental causes to make concrete difference

Who We Are

L’Oréal is present in 150 markets on five continents. For more than a century, L’Oréal has devoted itself solely to ‘Create beauty that moves the world’; it is now the industry world leader with €42 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet.

L’Oréal Luxe is the global leader in luxury beauty and fine fragrance. With more than 35,000 luxury beauty experts across the globe, our mission is to craft the best luxury beauty products and experiences in fragrance, skincare and makeup. Through a portfolio of 25 aspirational and complementary brands, L’Oréal Luxe expresses its unique vision for luxury beauty: La Culture de l’Écart.

We’re committed to guaranteeing inclusive recruitment processes and to advocating for hiring and promoting each candidate in an ethical and equitable way. The Group strictly prohibits discrimination against any applicant for employment because of the individual’s gender identity or expression, sexual orientation, visible and/or invisible disabilities, socio-economic and/or multicultural origins, health conditions, age, religion, or any other characteristics protected by law.