About Us:

SilverBirch Hotels & Resorts is one of Canada?s leading hotel management companies and manages a large portfolio of full-service, client focused, and extended stay hotels across Canada. The company manages hotels operating under major franchise brands, such as Marriott and Hilton.

Position Title: Guest Services Agent

Reports To: Guest Services Manager

Employment Type: Hourly Full-Time & Part-Time

Availability:

Full-Time: 28 - 40 hours/week

Part-Time: Up to 28 hours/week

Rate of Pay: $17.38-18.38 per hour

Start Date: June 2026

Department: Front Office

Location: Delta Hotels By Marriott Halifax Downtown, Halifax, NS

General Overview:

The Guest Services team is responsible for the overall guest experience from arrival to

departure, including check-in, check-out, and guest inquiries. This is an excellent front line opportunity for someone looking to begin or advance a career in the hotel industry.

Guest Services Agents play a vital role in the guest experience by acting as a host for the

hotel, ensuring each guest receives a warm welcome, efficient service, and prompt

assistance. This position requires the ability to multitask, attention to detail, and a

commitment to upholding service standards. Guest Services Agents typically work in a

team environment, handling a variety of guest interactions throughout their shift.

Key Responsibilities:

• Greet guests warmly and professionally, ensuring a positive first impression.
• Perform check-in and check-out procedures according to brand and property

standards.

• Respond to guest inquiries, requests, and feedback in a prompt, courteous, and

professional manner.

• Handle guest payments, process transactions, and maintain accurate records.
• Maintain the security and privacy of guest information at all times.
• Follow all safety and security policies, including emergency procedures and fire

safety protocols.

• Report maintenance concerns or safety hazards to leadership.
• Participate in departmental communication meetings.
• Embrace and uphold the hotel's Vision, Mission, and Values.
• Perform other duties as assigned by leadership

Other Abilities, Skills and Competencies:

• Friendly, enthusiastic demeanor with a neat, professional appearance.
• Strong guest service skills with a genuine desire to exceed expectations.
• A keen eye for detail and accuracy.
• Well-organized with the ability to multitask and work efficiently.
• Reliable and flexible, with availability for varied shifts including evenings, weekends,

and holidays.

• Physically capable of standing for long periods and performing repetitive movements.
• Self-motivated, able to solve problems, take initiative, and complete tasks with

minimal supervision.

• Comfortable using computers and learning software
• Previous front desk or customer service experience is an asset.

Working Conditions:

• Fast paced environment that is often demanding
• Stand, walk and remain on feet to perform job duties for entire shift duration
• Available for working a variety of shifts which includes weekends, statutory holidays,
• evenings and overnights as required

If you are interested in joining SilverBirch Hotels & Resorts, we want to hear from you!

SilverBirch Hotels & Resorts is supportive of workforce diversity and encourages applications from qualified individuals.?

SilverBirch Hotels & Resorts welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.?

Notice to potential job applicants:?

If you are considering employment with us, please be advised that SilverBirch Hotels & Resorts does not require job applicants to pay a fee for a job application or opportunity; and does not make unsolicited offers of employment.?

Pay: $17.48-$18.48 per hour

Benefits:

• Discounted or free food
• Employee assistance program
• On-site gym
• Paid time off

Application question(s):