Top Benefits
About the role
Who you are
- Education: Minimum High school diploma or equivalent
- Experience: 2-3 years of customer service or sales experience required
- Stoked about disrupting and redefining an age-old industry and a drive to win
- Willing to work weekend and evening shifts
- Must be comfortable working 100% on-site at our 5400 Minoru Blvd, Richmond facility
- You should be comfortable in a fast-paced environment and able to juggle a large number of customers & systems at a time
What the job involves
- We are on a mission to build a world-class team that drives innovation, growth, and excellence. As we scale rapidly, we are looking for a Sell-to-Clutch Customer Advisor to be the voice for an online car selling experience in addition to our Sell-to-Clutch (STC) team
- Respond to customer inquiries (inbound calls, emails, SMS) and proactively reach out to customers who scheduled an appointment to sell a car to Clutch (warm outbound calls). The current volume is about 60 calls daily
- Act as the main point of contact for individuals looking to sell their vehicles to Clutch
- Provide exceptional customer service by answering inquiries, explaining the selling process, and addressing any concerns or questions from sellers
- Coordinate and schedule appointments with sellers to assess their vehicles and gather necessary documentation
- Conduct basic vehicle assessments using Clutch’s established guidelines to confirm vehicle condition and value as originally disclosed
- Collect, audit, and ensure all necessary documentation is accurately completed and submitted for processing
- Maintain accurate and up-to-date records of all interactions with sellers and transactions through CRM and internal software
Benefits
- Autonomy & ownership: Create your own path and own your work with some of the most talented and creative people in Canada
- Competitive pay + equity: Enjoy competitive pay from day one, with equity opportunities available for roles that shape our future
- Generous time off: From vacation time to parental leave, we believe that work-life harmony is key to a healthy work environment
- Health, dental & more: Your well-being matters. That's why we offer medical, dental, and wellness support to you and your loved ones
About Clutch
Clutch is a creative staffing partner that connects innovative advertising, creative, marketing, and digital professionals with companies looking for talent on a freelance, temp to hire and direct hire basis. Clutch is comprised of industry professionals, which gives us the ability to understand our clients and candidate needs.
Clients feel confident with our understanding and appreciation of their challenges. We have the skills and experience to provide talent solutions that make sense.
Candidates understand that we know their skills and will work to present them with the best opportunities that match their experience and expectations.
With offices in major cities throughout the U.S., Canada and UK we are strategically positioned to meet all your needs.
To find out more, visit us here: Website: www.clutchnow.com Facebook: www.facebook.com/clutch_now Twitter: www.twitter.com/clutch_now Instagram: www.instagram.com/clutch_now Yelp: www.yelp.com/biz/clutch-philadelphia?osq=clutch
Top Benefits
About the role
Who you are
- Education: Minimum High school diploma or equivalent
- Experience: 2-3 years of customer service or sales experience required
- Stoked about disrupting and redefining an age-old industry and a drive to win
- Willing to work weekend and evening shifts
- Must be comfortable working 100% on-site at our 5400 Minoru Blvd, Richmond facility
- You should be comfortable in a fast-paced environment and able to juggle a large number of customers & systems at a time
What the job involves
- We are on a mission to build a world-class team that drives innovation, growth, and excellence. As we scale rapidly, we are looking for a Sell-to-Clutch Customer Advisor to be the voice for an online car selling experience in addition to our Sell-to-Clutch (STC) team
- Respond to customer inquiries (inbound calls, emails, SMS) and proactively reach out to customers who scheduled an appointment to sell a car to Clutch (warm outbound calls). The current volume is about 60 calls daily
- Act as the main point of contact for individuals looking to sell their vehicles to Clutch
- Provide exceptional customer service by answering inquiries, explaining the selling process, and addressing any concerns or questions from sellers
- Coordinate and schedule appointments with sellers to assess their vehicles and gather necessary documentation
- Conduct basic vehicle assessments using Clutch’s established guidelines to confirm vehicle condition and value as originally disclosed
- Collect, audit, and ensure all necessary documentation is accurately completed and submitted for processing
- Maintain accurate and up-to-date records of all interactions with sellers and transactions through CRM and internal software
Benefits
- Autonomy & ownership: Create your own path and own your work with some of the most talented and creative people in Canada
- Competitive pay + equity: Enjoy competitive pay from day one, with equity opportunities available for roles that shape our future
- Generous time off: From vacation time to parental leave, we believe that work-life harmony is key to a healthy work environment
- Health, dental & more: Your well-being matters. That's why we offer medical, dental, and wellness support to you and your loved ones
About Clutch
Clutch is a creative staffing partner that connects innovative advertising, creative, marketing, and digital professionals with companies looking for talent on a freelance, temp to hire and direct hire basis. Clutch is comprised of industry professionals, which gives us the ability to understand our clients and candidate needs.
Clients feel confident with our understanding and appreciation of their challenges. We have the skills and experience to provide talent solutions that make sense.
Candidates understand that we know their skills and will work to present them with the best opportunities that match their experience and expectations.
With offices in major cities throughout the U.S., Canada and UK we are strategically positioned to meet all your needs.
To find out more, visit us here: Website: www.clutchnow.com Facebook: www.facebook.com/clutch_now Twitter: www.twitter.com/clutch_now Instagram: www.instagram.com/clutch_now Yelp: www.yelp.com/biz/clutch-philadelphia?osq=clutch