About the role
Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
The Disability Process Improvement Advisor is responsible to support individual case management while driving organization-wide process optimization. This position primarily drives the analysis, design, and optimization of Disability Management workflows, leading documentation, tracking, and structured process modeling to improve efficiency, reduce operational risk, and enable business transformation. Working closely with stakeholders, the role ensures best practices are implemented and sustained across all disability-related processes, while also supporting the initiation and maintenance of non-occupational disability cases as needed.
Responsibilities:
Process Review & Optimization
- Conduct comprehensive reviews of disability management and workers’ compensation processes, including short-term disability (STD), long-term disability (LTD), RTW, and workplace accommodations.
- Identify inefficiencies, compliance risks, and opportunities for automation or redesign.
- Define process governance and standards to ensure consistency and compliance.
- Drive automation strategies and support digital transformation initiatives.
- Monitor and evaluate process performance using key performance indicators (KPIs) and continuous improvement methodologies.
- Stay informed on industry trends, methodologies, and technologies related to absence and disability management.
- Demonstrate the ability to manage tasks under tight deadlines and shifting priorities.
Documentation & Systems Support
- Develop and maintain business process documentation, including policies, procedures, workflows, and training materials.
- Ensure alignment of processes with internal policies, collective bargaining agreements (CBAs), and applicable legislation.
- Collaborate with data analysts to design and refine dashboards and reports that support decision-making and compliance tracking.
- Ensure data integrity and consistency across systems and processes.
- Support integration of jurisdiction-specific requirements into internal systems and workflows.
Stakeholder Engagement & Training
- Collaborate with internal and external stakeholders (HR, Legal, Labour Relations, Operations) to understand workflows and identify areas for improvement.
- Coordinate projects related to disability management system upgrades, including requirements gathering, documentation, timelines, budgets, stakeholder
engagement, and change management. - Evaluate, recommend, and support implementation of external vendor solutions.
- Develop and deliver training programs for internal stakeholders on new tools and processes.
- Provide education on disability management practices to internal and external stakeholders.
- Travel across Air Canada bases as needed to support process reviews, stakeholder engagement, training, and implementation.
Disability Case Coordination Responsibilities
- Support non-occupational disability cases from intake to closure.
- Maintain timely and accurate documentation and communication.
- Maintain regular contact with employees, insurance providers, and internal stakeholders to support recovery and RTW planning.
- Monitor case timelines and escalate delays or missing documentation.
- Maintain confidentiality and adhere to privacy legislation and internal protocols.
Qualifications
- Bachelor’s degree in Business Administration, Disability Management, Human Resources, or related field.
- Strong experience in business process methodologies, analysis, and optimization.
- Familiarity with project management tools (e.g., MS Project, JIRA, Confluence, MS Visio).
- Excellent communication, stakeholder management, and leadership skills.
- Ability to work in a fast-paced, collaborative environment.
- Analytical mindset with a keen eye for process efficiencies.
Preferred Qualifications:
- Experience with automation technologies.
- Minimum of three (3) years direct disability case management experience with a disability insurer.
- Familiarity with compliance and risk management in process modeling.
- Certification in Disability Management (CDMP or CRTWC).
- Experience working with disability insurers, WSIB/WCB and other provincial workers’ compensation boards.
- Project Management Professional (PMP) certification or equivalent experience managing complex, cross-functional projects.
Conditions of Employment:
Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
About Air Canada
Canada's largest airline, the country’s flag carrier and a founding member of Star Alliance, the world's most comprehensive air transportation network celebrating its 25thanniversary in 2022, Air Canada provides scheduled passenger service directly to 51 airports in Canada, 51 in the United States and 86 internationally. It is the only international network carrier in North America to receive a Four-Star ranking from Skytrax, which in 2021 gave Air Canada awards for the Best Airline Staff in North America, Best Airline Staff in Canada, Best Business Class Lounge in North America, and an excellence award for its management of the COVID-19 pandemic.
**
Air Canada est la plus importante société aérienne du Canada, le transporteur national du pays et un membre cofondateur du réseau Star Alliance — le plus vaste regroupement mondial de sociétés aériennes, qui célèbre son 25e anniversaire en 2022. Les lignes passagers régulières d’Air Canada relient sans escale 51 aéroports au Canada, 51 aux États-Unis et 86 sur le reste du globe. En Amérique du Nord, Air Canada constitue le seul transporteur aérien d’envergure internationale offrant une gamme complète de services à détenir la cote quatre étoiles de Skytrax qui, en 2021, lui a décerné les prix Meilleur personnel au sol et à bord en Amérique du Nord, Meilleur personnel au sol et à bord au Canada, Meilleur salon de classe affaires en Amérique du Nord ainsi qu’un Prix d’excellence pour sa gestion de la pandémie de la COVID-19.
Similar jobs you might like
About the role
Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
The Disability Process Improvement Advisor is responsible to support individual case management while driving organization-wide process optimization. This position primarily drives the analysis, design, and optimization of Disability Management workflows, leading documentation, tracking, and structured process modeling to improve efficiency, reduce operational risk, and enable business transformation. Working closely with stakeholders, the role ensures best practices are implemented and sustained across all disability-related processes, while also supporting the initiation and maintenance of non-occupational disability cases as needed.
Responsibilities:
Process Review & Optimization
- Conduct comprehensive reviews of disability management and workers’ compensation processes, including short-term disability (STD), long-term disability (LTD), RTW, and workplace accommodations.
- Identify inefficiencies, compliance risks, and opportunities for automation or redesign.
- Define process governance and standards to ensure consistency and compliance.
- Drive automation strategies and support digital transformation initiatives.
- Monitor and evaluate process performance using key performance indicators (KPIs) and continuous improvement methodologies.
- Stay informed on industry trends, methodologies, and technologies related to absence and disability management.
- Demonstrate the ability to manage tasks under tight deadlines and shifting priorities.
Documentation & Systems Support
- Develop and maintain business process documentation, including policies, procedures, workflows, and training materials.
- Ensure alignment of processes with internal policies, collective bargaining agreements (CBAs), and applicable legislation.
- Collaborate with data analysts to design and refine dashboards and reports that support decision-making and compliance tracking.
- Ensure data integrity and consistency across systems and processes.
- Support integration of jurisdiction-specific requirements into internal systems and workflows.
Stakeholder Engagement & Training
- Collaborate with internal and external stakeholders (HR, Legal, Labour Relations, Operations) to understand workflows and identify areas for improvement.
- Coordinate projects related to disability management system upgrades, including requirements gathering, documentation, timelines, budgets, stakeholder
engagement, and change management. - Evaluate, recommend, and support implementation of external vendor solutions.
- Develop and deliver training programs for internal stakeholders on new tools and processes.
- Provide education on disability management practices to internal and external stakeholders.
- Travel across Air Canada bases as needed to support process reviews, stakeholder engagement, training, and implementation.
Disability Case Coordination Responsibilities
- Support non-occupational disability cases from intake to closure.
- Maintain timely and accurate documentation and communication.
- Maintain regular contact with employees, insurance providers, and internal stakeholders to support recovery and RTW planning.
- Monitor case timelines and escalate delays or missing documentation.
- Maintain confidentiality and adhere to privacy legislation and internal protocols.
Qualifications
- Bachelor’s degree in Business Administration, Disability Management, Human Resources, or related field.
- Strong experience in business process methodologies, analysis, and optimization.
- Familiarity with project management tools (e.g., MS Project, JIRA, Confluence, MS Visio).
- Excellent communication, stakeholder management, and leadership skills.
- Ability to work in a fast-paced, collaborative environment.
- Analytical mindset with a keen eye for process efficiencies.
Preferred Qualifications:
- Experience with automation technologies.
- Minimum of three (3) years direct disability case management experience with a disability insurer.
- Familiarity with compliance and risk management in process modeling.
- Certification in Disability Management (CDMP or CRTWC).
- Experience working with disability insurers, WSIB/WCB and other provincial workers’ compensation boards.
- Project Management Professional (PMP) certification or equivalent experience managing complex, cross-functional projects.
Conditions of Employment:
Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
About Air Canada
Canada's largest airline, the country’s flag carrier and a founding member of Star Alliance, the world's most comprehensive air transportation network celebrating its 25thanniversary in 2022, Air Canada provides scheduled passenger service directly to 51 airports in Canada, 51 in the United States and 86 internationally. It is the only international network carrier in North America to receive a Four-Star ranking from Skytrax, which in 2021 gave Air Canada awards for the Best Airline Staff in North America, Best Airline Staff in Canada, Best Business Class Lounge in North America, and an excellence award for its management of the COVID-19 pandemic.
**
Air Canada est la plus importante société aérienne du Canada, le transporteur national du pays et un membre cofondateur du réseau Star Alliance — le plus vaste regroupement mondial de sociétés aériennes, qui célèbre son 25e anniversaire en 2022. Les lignes passagers régulières d’Air Canada relient sans escale 51 aéroports au Canada, 51 aux États-Unis et 86 sur le reste du globe. En Amérique du Nord, Air Canada constitue le seul transporteur aérien d’envergure internationale offrant une gamme complète de services à détenir la cote quatre étoiles de Skytrax qui, en 2021, lui a décerné les prix Meilleur personnel au sol et à bord en Amérique du Nord, Meilleur personnel au sol et à bord au Canada, Meilleur salon de classe affaires en Amérique du Nord ainsi qu’un Prix d’excellence pour sa gestion de la pandémie de la COVID-19.