IT Specialist
Top Benefits
About the role
Description UnionWare is looking for client focused and driven IT Specialists to join our team!
About Unionware UnionWare ULC, based in Winnipeg, Manitoba, has been building and supporting membership-management software for labour unions since 1998. The platform centralizes tasks like membership tracking, dues processing, grievance handling, and event coordination - serving unions across Canada, the U.S., and Australia. Rooted in Winnipeg’s vibrant tech community, UnionWare combines local talent and global reach to empower organized labor with streamlined, data-driven tools.
About The Role The IT Specialist is responsible for maintaining and evolving UnionWare’s technology infrastructure to ensure secure, efficient, and reliable operations for both clients and internal teams. This includes managing on-premises and cloud-based systems, supporting staff with technical issues, implementing modern security and networking practices, and assisting with systems integration and automation initiatives.
Key Accountabilities/Responsibilities
- System Administration & Support – Maintain and support internal systems, network infrastructure, servers, and cloud environments (Microsoft 365, Azure, AWS)
- Technical Support – Provide responsive technical assistance to internal staff and clients, ensuring timely resolution of hardware, software, and connectivity issues
- Infrastructure Management – Monitor and optimize the performance of network, communications, and system infrastructure, including virtual machines, firewalls, and data storage systems
- Security & Compliance – Implement and monitor cybersecurity measures such as MFA, endpoint protection, patch management, and data backup/recovery processes
- Procurement & Implementation – Research, purchase, configure, and deploy new systems and hardware to meet evolving business and client needs
- Client Hosting & Environments – Set up, monitor, and manage client hosting environments, ensuring reliability, scalability, and adherence to security best practices
- Documentation & Process Improvement – Maintain clear technical documentation and contribute to the continuous improvement of IT processes, standards, and automation
- Cross-Functional Collaboration – Work closely with development, support, and operations teams to ensure seamless system integration and consistent service delivery
- Other related duties as assigned.
Requirements QUALIFICATIONS
- University Degree or College Diploma in Information Technology, Computer Science, or related field
- Minimum 3–5 years of experience in systems administration, IT support, or network management
- Familiarity with Windows and Unix-like environments (FreeBSD, Ubuntu, Debian)
- Experience with cloud platforms (AWS, Microsoft Azure) and virtualization tools (Hyper-V)
- Strong understanding of network and application protocols, firewalls, and VPNs
- Familiarity with database systems (SQL Server, MySQL, PostgreSQL)
- Knowledge of IT security practices, backups, and disaster recovery planning
- Certifications such as CompTIA Network+, Security+, or AWS Certified SysOps Administrator/CloudOps Engineer are assets.
Skills
- Strong analytical and troubleshooting skills with a methodical approach to problem-solving
- Excellent communication and interpersonal skills for supporting non-technical users
- Ability to prioritize and multitask in a fast-paced environment
- Strong attention to detail, documentation, and follow-through
- Proven initiative, adaptability, and accountability in managing technology systems
- Commitment to continuous learning and staying current with emerging technologies and cybersecurity trends.
Benefits
- Personal training plans and professional development.
- Flexible work hours and focus on work/life balance.
- Health, dental and vision coverage from day one of employment.
- Profit sharing and annual cost-of-living increases.
- GRSP contributions and monthly team-building events.
- Participation in hack weeks and an innovative culture.
We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.
#TagSoftwareGroup
About TAG Software Group
TAG Software Group, a Valsoft operating group, is a strategic partner in vertical market software, focused on acquiring and empowering exceptional software companies across a wide range of industries. With deep sector knowledge and a long-term investment approach, we foster a decentralized model that enables our portfolio companies to thrive with independent leadership and entrepreneurial agility.
Operating with a global perspective and a strong foundation in operational excellence, TAG Software Group supports each business in scaling sustainably while preserving their unique identity and culture. Our mission is to unlock lasting value through smart growth, innovation, and close collaboration—fueling long-term success for our companies, their customers, and their communities.
To learn more, visit https://www.tagsoftwaregroup.com.
TAG Software Group, une division de Valsoft, est un partenaire stratégique dans le domaine des logiciels pour marchés verticaux, axé sur l’acquisition et le développement d’entreprises logicielles exceptionnelles dans divers secteurs. Grâce à une connaissance approfondie des industries et une approche d’investissement à long terme, nous favorisons un modèle décentralisé qui permet à nos entreprises de portefeuille de prospérer sous une direction indépendante et avec une agilité entrepreneuriale.
Porté par une vision globale et une solide culture de l’excellence opérationnelle, TAG Software Group accompagne chaque entreprise dans une croissance durable, tout en préservant leur identité et leur culture propres. Notre mission est de générer une valeur durable grâce à une croissance intelligente, à l’innovation et à une collaboration étroite — favorisant ainsi le succès à long terme de nos entreprises, de leurs clients et de leurs communautés.
Pour en savoir plus, visitez https://www.tagsoftwaregroup.com.
IT Specialist
Top Benefits
About the role
Description UnionWare is looking for client focused and driven IT Specialists to join our team!
About Unionware UnionWare ULC, based in Winnipeg, Manitoba, has been building and supporting membership-management software for labour unions since 1998. The platform centralizes tasks like membership tracking, dues processing, grievance handling, and event coordination - serving unions across Canada, the U.S., and Australia. Rooted in Winnipeg’s vibrant tech community, UnionWare combines local talent and global reach to empower organized labor with streamlined, data-driven tools.
About The Role The IT Specialist is responsible for maintaining and evolving UnionWare’s technology infrastructure to ensure secure, efficient, and reliable operations for both clients and internal teams. This includes managing on-premises and cloud-based systems, supporting staff with technical issues, implementing modern security and networking practices, and assisting with systems integration and automation initiatives.
Key Accountabilities/Responsibilities
- System Administration & Support – Maintain and support internal systems, network infrastructure, servers, and cloud environments (Microsoft 365, Azure, AWS)
- Technical Support – Provide responsive technical assistance to internal staff and clients, ensuring timely resolution of hardware, software, and connectivity issues
- Infrastructure Management – Monitor and optimize the performance of network, communications, and system infrastructure, including virtual machines, firewalls, and data storage systems
- Security & Compliance – Implement and monitor cybersecurity measures such as MFA, endpoint protection, patch management, and data backup/recovery processes
- Procurement & Implementation – Research, purchase, configure, and deploy new systems and hardware to meet evolving business and client needs
- Client Hosting & Environments – Set up, monitor, and manage client hosting environments, ensuring reliability, scalability, and adherence to security best practices
- Documentation & Process Improvement – Maintain clear technical documentation and contribute to the continuous improvement of IT processes, standards, and automation
- Cross-Functional Collaboration – Work closely with development, support, and operations teams to ensure seamless system integration and consistent service delivery
- Other related duties as assigned.
Requirements QUALIFICATIONS
- University Degree or College Diploma in Information Technology, Computer Science, or related field
- Minimum 3–5 years of experience in systems administration, IT support, or network management
- Familiarity with Windows and Unix-like environments (FreeBSD, Ubuntu, Debian)
- Experience with cloud platforms (AWS, Microsoft Azure) and virtualization tools (Hyper-V)
- Strong understanding of network and application protocols, firewalls, and VPNs
- Familiarity with database systems (SQL Server, MySQL, PostgreSQL)
- Knowledge of IT security practices, backups, and disaster recovery planning
- Certifications such as CompTIA Network+, Security+, or AWS Certified SysOps Administrator/CloudOps Engineer are assets.
Skills
- Strong analytical and troubleshooting skills with a methodical approach to problem-solving
- Excellent communication and interpersonal skills for supporting non-technical users
- Ability to prioritize and multitask in a fast-paced environment
- Strong attention to detail, documentation, and follow-through
- Proven initiative, adaptability, and accountability in managing technology systems
- Commitment to continuous learning and staying current with emerging technologies and cybersecurity trends.
Benefits
- Personal training plans and professional development.
- Flexible work hours and focus on work/life balance.
- Health, dental and vision coverage from day one of employment.
- Profit sharing and annual cost-of-living increases.
- GRSP contributions and monthly team-building events.
- Participation in hack weeks and an innovative culture.
We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.
#TagSoftwareGroup
About TAG Software Group
TAG Software Group, a Valsoft operating group, is a strategic partner in vertical market software, focused on acquiring and empowering exceptional software companies across a wide range of industries. With deep sector knowledge and a long-term investment approach, we foster a decentralized model that enables our portfolio companies to thrive with independent leadership and entrepreneurial agility.
Operating with a global perspective and a strong foundation in operational excellence, TAG Software Group supports each business in scaling sustainably while preserving their unique identity and culture. Our mission is to unlock lasting value through smart growth, innovation, and close collaboration—fueling long-term success for our companies, their customers, and their communities.
To learn more, visit https://www.tagsoftwaregroup.com.
TAG Software Group, une division de Valsoft, est un partenaire stratégique dans le domaine des logiciels pour marchés verticaux, axé sur l’acquisition et le développement d’entreprises logicielles exceptionnelles dans divers secteurs. Grâce à une connaissance approfondie des industries et une approche d’investissement à long terme, nous favorisons un modèle décentralisé qui permet à nos entreprises de portefeuille de prospérer sous une direction indépendante et avec une agilité entrepreneuriale.
Porté par une vision globale et une solide culture de l’excellence opérationnelle, TAG Software Group accompagne chaque entreprise dans une croissance durable, tout en préservant leur identité et leur culture propres. Notre mission est de générer une valeur durable grâce à une croissance intelligente, à l’innovation et à une collaboration étroite — favorisant ainsi le succès à long terme de nos entreprises, de leurs clients et de leurs communautés.
Pour en savoir plus, visitez https://www.tagsoftwaregroup.com.