(Non-Union) Full-time, 35/ hours/ week, Hybrid

Status: This position is to fill a current vacancy

At Alectra, we energize a brighter future by empowering our workforce through the talent of tomorrow's bright minds. We promote a culture that encourages collaboration, celebrates innovation and supports lifelong learning . We are committed to creating a safe and inclusive workplace where everyone succeeds and has the opportunity to make a meaningful difference. Are you a skilled Oracle Customer Care & Billing (CC&B) Application Specialist who thrives in designing advanced solutions to meet dynamic business needs? You will be instrumental in developing, planning, analyzing, troubleshooting, testing, and implementing solutions to enhance the CC&B application and related meter-to-cash processes. Your role involves proactively investigating, interpreting, and articulating business requirements and industry opportunities to recommend IT solutions that align with business objectives. You will analyze user requirements to design and implement process and system solutions for customer information systems (CIS) and related technologies.

What You’ll Do Business Process Analysis and Design:

• Analyze current and future business processes, propose enhancements, and contribute to the design of new systems.
• Recommend improvements to existing processes and actively participate in the design phase of new systems.
• Identify business requirements and refine complex processes, consulting with stakeholders to ensure comprehensive input.

Solution Development And Implementation

• Lead the design, development, and implementation of new business processes, enhancements, and regulatory changes.
• Identify key integration points between CC&B and other systems.
• Lead design sessions to prototype new systems and solutions to enhance business operations and information flow.

Research And Innovation

• Research and recommend emerging functional processes, enhancements, and technologies.
• Stay current with leading trends for Oracle CC&B by participating in user groups, conferences, and training.

Documentation And Testing

• Develop and document business requirements, functional specifications, and technical specifications.
• Review and analyze existing systems and develop strategies for improvement.
• Develop, execute, report, and document test plans to evaluate process and system performance.

Implementation And Support

• Plan and coordinate system implementations, enhancements, and change requests.
• Design and implement systems, policies, and procedures for disaster recovery and data archiving.
• Coordinate database access and performance issues with vendors and end-users.
• Support Oracle CC&B version upgrades and new technologies.

Training And Compliance

• Collaborate with Organizational Change Management to prepare training materials and presentations for end-users.
• Ensure compliance with legislative, regulatory, and health and safety policies.

Corporate Values And Conduct

• Demonstrate professional conduct and align with Alectra’s core values of safety, teamwork, and customer focus.

Other Duties

• Perform additional tasks as assigned to support operational objectives

Who You Are Education & Technical Knowledge

• College diploma or university degree in computer science, information systems, engineering, business administration, or finance.
• Strong understanding of database structures, theories, principles, and practices for CC&B Application.
• Proficiency with SQL and MS Office applications.
• Understanding of utility industry business processes and practices.

Experience

• Extensive experience (5-7 years) in business analysis or solution architecture using Oracle CC&B.
• Minimum 5 years’ experience in developing and implementing business processes.
• Strong working knowledge of IT tools and standards for supporting various application software.
• Experience with designing, building, installing, configuring, and supporting database servers.
• Experience in a unionized utility environment is an asset.

Skills/Abilities/Competencies

• Solid problem-solving and analytical skills.
• Strong written and presentation skills.
• Ability to plan, prioritize, and execute multiple projects.
• Collaborative working relationship skills with internal and external stakeholders.
• In-depth knowledge of CC&B system and Ontario Electricity regulations.
• Understanding of system development lifecycle, CC&B framework, configuration, and quality assurance processes.

Where you will work

• Hybrid: This role is based in a hybrid environment, allowing for a mix of remote and in-office work to support team collaboration and business needs.

Who We Are As the largest municipally owned electric utility in Canada, we are committed to growing, evolving and remaining innovative to build a sustainable and brighter future. Our values set us apart and are our fundamental beliefs about our organization:

Safety: Stay aware, prevent risks and protect each other.

Respect: Value everyone, act honestly and foster inclusion.

Customer Focus: Be reliable, anticipate needs and deliver exceptional solutions with care.

Excellence: Elevate performance, embrace diversity and deliver quality through collaboration.

Innovation: Drive growth by embracing change, creativity and continuous improvement.

Here’s Why Alectra Might Be Your Ideal Workplace

• We offer comprehensive benefits. From health and wellness programs to financial security though our Defined Benefit Pension Plan – we offer a robust benefits package that supports you and your family.

• We invest in your career development. At Alectra, we care about our team’s future through offering ongoing trainings, mentorship and learning opportunities.

• We care about you work-life balance. Understanding that taking time off is essential to employee well-being, sustained productivity and high performance, we offer the following:

• Time off: At Alectra, we offer various time off options for our employees including vacation time, personal days, milestone parental leave top-up, volunteer days and bereavement days.

• Disconnecting from work: We prioritize your well-being through our “Disconnect from Work” policy which ensures you can maintain a healthy work-life balance.

• Hybrid work environment (if applicable): Based on operational requirements, we offer flexible working arrangements that include working remotely or on-site.

At Alectra, your unique contributions matter and help drive our collective success to a more sustainable and brighter future.

Ready to Apply?

If this sounds like you and gets you excited, we’d love to hear from you! Simply click the apply button to submit your resume and take the first step toward joining our team. *Due to the high volume of applications, we are unable to accept resumes via email. All applicants must apply through our careers page to be considered.*

At Alectra, we celebrate diversity and are committed to an inclusive recruitment process that honours the dignity and independence of all applicants. If you require accommodation due to a disability during the process, please contact careers@alectra.com . We will work with you to ensure your needs are being met to the point of undue hardship. Thank you for your interest in building a career with us. While we appreciate all applicants, only those selected for an interview will be contacted. Please note: We kindly request no unsolicited resumes or agency referrals. Alectra does not accept resumes from recruitment agencies for any open positions unless a valid contract is in place.

Use of Artificial Intelligence (AI) in Recruitment At Alectra, we’re committed to energizing a brighter future through innovation and responsible technology use. While we may use digital tools to support the efficiency of our recruitment process, we do not use AI to identify or screen candidates. Applications are personally reviewed by either a member of the Talent Acquisition team or one of the hiring leaders, ensuring a fair and human-centered experience for all applicants.