About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 130 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.

Manager, D365 Supply Chain Management

Role Overview:

• Owns the D365 Supply Chain Management module end-to-end across solution design, configuration governance, compliance, and global adoption.
• Shapes global supply chain processes (procurement, inventory, warehousing, manufacturing, logistics) and aligns ERP capabilities with corporate operational and cost-optimization goals.
• Stewards the enterprise supply chain template across corporate and properties; maintains strong controls over inventory, purchasing, and fulfillment while driving the digital supply chain roadmap.

What You’ll Be Doing:

Solution & Process Ownership

• Define and govern end-to-end D365 Supply Chain processes across product information management, procurement, inventory, warehouse, manufacturing, and logistics.
• Maintain the global supply chain process blueprint and enterprise SCM template.
• Standardize processes while supporting localized operational needs.

Design, Configuration & Governance

• Author functional design documents (FDDs) and manage the SCM product backlog.
• Govern D365 SCM configuration, parameters, and setup to ensure consistency and performance.
• Oversee supply chain master data (items, vendors, warehouses, BOMs, routes, etc.).
• Owns and governs SCM-related workflows, including purchase requisition approvals, purchase order approval hierarchies, quality order workflows, and inventory adjustment approvals.
• Ensures workflows align with internal controls, segregation of duties, and audit requirements.

Integrations, Reporting & Analytics

• Govern integration points between SCM and Finance, e-commerce, WMS/TMS, planning tools, and other enterprise systems.
• Partner with analytics teams to design Power BI dashboards for operational reporting (inventory visibility, supplier performance, fulfillment SLAs).
• Ensure reporting supports real-time visibility and predictive insights.
• Works closely with the data engineering and analytics teams to ensure deep understanding of D365 SCM data structures, entity relationships, and their impact on reporting, integrations, and master data quality.
• Owns SCM data governance related to items, vendors, warehouses, replenishment, BOMs, routes, and costing data models.

Optimization, Releases & Innovation

• Drive optimization and new feature adoption within D365 SCM, including regression testing and release management.
• Identify automation opportunities to eliminate manual processes and reduce cycle times.
• Lead pilots for new supply chain capabilities such as advanced warehousing or planning optimizations.

Risk, Compliance & Controls

• Maintain internal controls across supply chain operations (inventory adjustments, approvals, receiving/shipping).
• Participate in risk assessments, operational audits, and compliance reviews.
• Ensure supply chain processes support traceability, costing accuracy, and control requirements.

Change Management & Enablement

• Review and sign off training documents in relation to new features and enhancements.
• Facilitate cross-functional workshops with Operations, Procurement, Warehousing, and Finance.
• Mentor analysts and super users; build internal D365 SCM capability across all regions.
• Serve as the senior escalation point for complex SCM-related issues.

Stakeholder Engagement

• Partners with Executives, Operations Leadership, Finance, Product & Engineering, and implementation partners.
• Represents SCM in ERP governance forums; presents solution recommendations, impacts, and risks.
• Acts as the key liaison between business operations and technology teams for all SCM-related ERP initiatives.

What You Bring:

• Microsoft certification in D365 Supply Chain Management (mandatory).
• Deep D365 Supply Chain Management functional expertise across procurement, inventory, warehousing, manufacturing, logistics, and product information.
• Strong experience designing and configuring SCM solutions using industry best practices.
• Hands-on experience with LCS, RSAT, DMF, Power BI, and core implementation tools.
• 8–10+ years of progressive D365/AX experience in supply chain or operations leadership roles.
• Bachelor’s degree in Supply Chain, Operations, Engineering, Technology, or Business (Master’s is a plus).
• Experience leading ERP/SCM transformations in multi-entity or multi-location organizations.

Special Skills

• Strong enterprise template stewardship with a focus on operational controls.
• Expert in D365 SCM tables, entities, and data models (InventDim, InventTrans, WHS tables, procurement entities, etc.).
• Strong understanding of master planning (MRP), coverage groups, and planning optimization.
• Experience designing and governing advanced warehouse configurations (WHS mobile device flows, work templates, location directives).
• Deep understanding of costing methods (standard, FIFO, weighted average) and how they integrate with inventory and production postings.
• Ability to translate complex supply chain processes into scalable D365 system designs.
• Excellent executive communication and governance board presentation skills.

KPIs & Success Metrics

• SCM adoption rate across business units.
• Percentage of automated supply chain processes.
• Inventory accuracy and stock-out reduction.
• Reduction in process cycle times (PO lead time, warehouse throughput, fulfillment speed).
• Hypercare defect leakage for SCM releases.
• Improvement in on-time delivery (OTD) and service-level adherence.
• Reduction in manual or spreadsheet-driven operational processes.

Annual Salary Range:$120,000 - $140,000 CAD

This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario #LI-Hybrid

Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.