Top Benefits
About the role
Customer Success Manager (US Client Accounts)
***This is a fully remote role, but candidates must be based in Canada and have the right to work without sponsorship.***
Join Our Journey in Transforming Data into Insights
At CluedIn, we’re reshaping the future of data management with an Azure-native, graph-based Modern Master Data Management (MDM) platform that simplifies and accelerates how businesses manage their data—making it faster, smarter, and more accessible. Trusted by global industry leaders, our technology enables organisations to unlock the full value of their data and drive meaningful transformation.
As Microsoft’s preferred MDM partner and the first solution integrated with Azure OpenAI, we’re setting new standards for innovation in this space. Backed by five-star reviews on Gartner Peer Insights and seamless integration with Microsoft’s data services, CluedIn delivers powerful, scalable solutions built for the enterprise.
Our team’s expertise, passion, and bold ideas drive our innovation. Together, we’re reimagining what’s possible in data management.
About CluedIn
CluedIn is more than just a customer-focused organisation, we are partners in success. Dedicated to innovation and driven by excellence, we empower our clients to achieve their business goals through cutting-edge solutions. Our team continuously strives to deliver outstanding service, setting new standards for customer value in the industry. As part of CluedIn, you’ll join a forward-thinking team that is constantly innovating and pushing the boundaries of what’s possible.
The Customer Success Manager role provides the opportunity to work closely with our US clients, managing strategic relationships across various time zones and markets to ensure their ongoing success.
Why Choose To Work in CluedIn?
- Lead The Change: Be at the forefront of the data revolution.
- Microsoft-Endorsed Expertise : as the Microsoft-recommended partner for Master Data Management (MDM), leverage cutting-edge solutions with our expertise.
- Never Stop Growing: Access continuous learning and development opportunities.
- Strength in Diversity, Power in Unity: Join a diverse team united by innovation.
- Work Your Way: Enjoy flexible hours and remote work arrangements.
- Recognition That Counts: A culture that values and recognises your contributions, offering competitive compensation and a comprehensive benefits package.
Customer Success Manager (US Client Accounts)
The Customer Success Manager will play a pivotal role in ensuring the seamless delivery of our innovative solutions and maintaining strong client relationships. This role will specifically focus on overseeing our US clients, ensuring their needs are met and driving value through strategic engagement. If you're excited about fostering customer success, building relationships, and driving value through complex technical solutions, this opportunity is for you.
Key Responsibilities:
- Lead with Purpose: Drive the full lifecycle of projects using agile methodologies, ensuring projects are delivered on time, within scope, and aligned with client expectations.
- Proactive Risk Management: Identify potential risks early, remove roadblocks, and communicate transparently to maintain project momentum.
- Customer Relationship Champion: Build and nurture strong client relationships, acting as the primary point of contact during project delivery and beyond. This role will specifically focus on our US clients, ensuring a tailored approach to their needs.
- Monitor & Measure Success: Track and report project progress through key performance indicators (KPIs), delivering updates to internal and external stakeholders.
- Problem Solver: Resolve customer enquiries and influence the product roadmap through valuable client insights and feedback.
- Product Advocate: Act as a CluedIn expert, leading client training sessions to boost product adoption and utilisation.
- Upsell & Cross-Sell Strategist: Identify opportunities to enhance client value through upselling and cross-selling of our solutions.
- Deliver Value: Ensure every project deliverable is aligned with client goals and consistently exceeds expectations.
- Commercial Focus: Manage projects with a clear understanding of financials, ensuring profitability while delivering high value to clients.
- Drive Continuous Improvement: Champion best practices, improving processes, and methodologies to optimise project outcomes.
- Secure Long-Term Relationships & Renewals: Foster lasting relationships to ensure contract renewals and long-term client success, with a focus on US-based clients.
Skills & Qualifications:
- Proven success in project management, ideally in fast-paced, high-stakes environments.
- Strong communication and interpersonal skills, with a demonstrated ability to build and sustain client relationships.
- Commercial awareness with a solid understanding of financial management, budgeting, and contract terms.
- Problem-solving mindset with the ability to anticipate and resolve issues.
- Experience managing multiple projects simultaneously with a customer-first approach.
- Bachelor’s degree in Business, Management, or a related field; PMP certification is a plus.
Attributes:
- Customer-first mindset with a passion for delivering value and success to clients.
- Strategic thinker with a focus on achieving both short-term and long-term goals.
- Adaptable and flexible, able to respond to changing needs and challenges.
- Commitment to excellence, professionalism, and integrity in all client interactions.
Company Benefits (or equivalent dependent on country):
- Stock Options : Eligibility for our stock option programme, allowing you to share in the company’s growth and success.
- Home Office Comfort : Benefit from a CAD $750 budget for setting up your home office.
- Health and Well-Being : Comprehensive private healthcare package, including a healthcare cash plan, life insurance, and access to our Employee Assistance Programme.
- Time Off : Enjoy 15 days of annual leave plus standard public holidays.
- Investing in Your Growth : We provide 5 paid training days annually, allowing you dedicated time away from work to focus on your professional development.
- Flexible Work Environment : Embrace a flexible working environment with a remote-first policy.
- Premium Spotify Subscription: Enjoy an annual premium Spotify subscription to keep you inspired and energised with your favourite music and podcasts.
- Work From Anywhere: Flexibility to work from various locations, including abroad, for up to 90 days per year as part of our employee well-being strategy.
- Team Adventures: Participate in exciting global team-building experiences.
About CluedIn
CluedIn is the Master Data Management platform built for Microsoft Azure. With over 27 integrations to Microsoft data and analytics services including Microsoft Purview and Microsoft Fabric, our customers trust us to deliver the data they need to drive the insights they want.
CluedIn is quick to implement, simple to set up and can integrate hundreds more data sources than its nearest competitor. Our innovative, zero-modelling approach allows you to prepare, govern and share both structured and unstructured data across the business, ensuring that it is ready to use across the whole value chain.
Top Benefits
About the role
Customer Success Manager (US Client Accounts)
***This is a fully remote role, but candidates must be based in Canada and have the right to work without sponsorship.***
Join Our Journey in Transforming Data into Insights
At CluedIn, we’re reshaping the future of data management with an Azure-native, graph-based Modern Master Data Management (MDM) platform that simplifies and accelerates how businesses manage their data—making it faster, smarter, and more accessible. Trusted by global industry leaders, our technology enables organisations to unlock the full value of their data and drive meaningful transformation.
As Microsoft’s preferred MDM partner and the first solution integrated with Azure OpenAI, we’re setting new standards for innovation in this space. Backed by five-star reviews on Gartner Peer Insights and seamless integration with Microsoft’s data services, CluedIn delivers powerful, scalable solutions built for the enterprise.
Our team’s expertise, passion, and bold ideas drive our innovation. Together, we’re reimagining what’s possible in data management.
About CluedIn
CluedIn is more than just a customer-focused organisation, we are partners in success. Dedicated to innovation and driven by excellence, we empower our clients to achieve their business goals through cutting-edge solutions. Our team continuously strives to deliver outstanding service, setting new standards for customer value in the industry. As part of CluedIn, you’ll join a forward-thinking team that is constantly innovating and pushing the boundaries of what’s possible.
The Customer Success Manager role provides the opportunity to work closely with our US clients, managing strategic relationships across various time zones and markets to ensure their ongoing success.
Why Choose To Work in CluedIn?
- Lead The Change: Be at the forefront of the data revolution.
- Microsoft-Endorsed Expertise : as the Microsoft-recommended partner for Master Data Management (MDM), leverage cutting-edge solutions with our expertise.
- Never Stop Growing: Access continuous learning and development opportunities.
- Strength in Diversity, Power in Unity: Join a diverse team united by innovation.
- Work Your Way: Enjoy flexible hours and remote work arrangements.
- Recognition That Counts: A culture that values and recognises your contributions, offering competitive compensation and a comprehensive benefits package.
Customer Success Manager (US Client Accounts)
The Customer Success Manager will play a pivotal role in ensuring the seamless delivery of our innovative solutions and maintaining strong client relationships. This role will specifically focus on overseeing our US clients, ensuring their needs are met and driving value through strategic engagement. If you're excited about fostering customer success, building relationships, and driving value through complex technical solutions, this opportunity is for you.
Key Responsibilities:
- Lead with Purpose: Drive the full lifecycle of projects using agile methodologies, ensuring projects are delivered on time, within scope, and aligned with client expectations.
- Proactive Risk Management: Identify potential risks early, remove roadblocks, and communicate transparently to maintain project momentum.
- Customer Relationship Champion: Build and nurture strong client relationships, acting as the primary point of contact during project delivery and beyond. This role will specifically focus on our US clients, ensuring a tailored approach to their needs.
- Monitor & Measure Success: Track and report project progress through key performance indicators (KPIs), delivering updates to internal and external stakeholders.
- Problem Solver: Resolve customer enquiries and influence the product roadmap through valuable client insights and feedback.
- Product Advocate: Act as a CluedIn expert, leading client training sessions to boost product adoption and utilisation.
- Upsell & Cross-Sell Strategist: Identify opportunities to enhance client value through upselling and cross-selling of our solutions.
- Deliver Value: Ensure every project deliverable is aligned with client goals and consistently exceeds expectations.
- Commercial Focus: Manage projects with a clear understanding of financials, ensuring profitability while delivering high value to clients.
- Drive Continuous Improvement: Champion best practices, improving processes, and methodologies to optimise project outcomes.
- Secure Long-Term Relationships & Renewals: Foster lasting relationships to ensure contract renewals and long-term client success, with a focus on US-based clients.
Skills & Qualifications:
- Proven success in project management, ideally in fast-paced, high-stakes environments.
- Strong communication and interpersonal skills, with a demonstrated ability to build and sustain client relationships.
- Commercial awareness with a solid understanding of financial management, budgeting, and contract terms.
- Problem-solving mindset with the ability to anticipate and resolve issues.
- Experience managing multiple projects simultaneously with a customer-first approach.
- Bachelor’s degree in Business, Management, or a related field; PMP certification is a plus.
Attributes:
- Customer-first mindset with a passion for delivering value and success to clients.
- Strategic thinker with a focus on achieving both short-term and long-term goals.
- Adaptable and flexible, able to respond to changing needs and challenges.
- Commitment to excellence, professionalism, and integrity in all client interactions.
Company Benefits (or equivalent dependent on country):
- Stock Options : Eligibility for our stock option programme, allowing you to share in the company’s growth and success.
- Home Office Comfort : Benefit from a CAD $750 budget for setting up your home office.
- Health and Well-Being : Comprehensive private healthcare package, including a healthcare cash plan, life insurance, and access to our Employee Assistance Programme.
- Time Off : Enjoy 15 days of annual leave plus standard public holidays.
- Investing in Your Growth : We provide 5 paid training days annually, allowing you dedicated time away from work to focus on your professional development.
- Flexible Work Environment : Embrace a flexible working environment with a remote-first policy.
- Premium Spotify Subscription: Enjoy an annual premium Spotify subscription to keep you inspired and energised with your favourite music and podcasts.
- Work From Anywhere: Flexibility to work from various locations, including abroad, for up to 90 days per year as part of our employee well-being strategy.
- Team Adventures: Participate in exciting global team-building experiences.
About CluedIn
CluedIn is the Master Data Management platform built for Microsoft Azure. With over 27 integrations to Microsoft data and analytics services including Microsoft Purview and Microsoft Fabric, our customers trust us to deliver the data they need to drive the insights they want.
CluedIn is quick to implement, simple to set up and can integrate hundreds more data sources than its nearest competitor. Our innovative, zero-modelling approach allows you to prepare, govern and share both structured and unstructured data across the business, ensuring that it is ready to use across the whole value chain.