Join Servus Credit Union - Canada’s Largest Credit Union!

At Servus Credit Union, we do things differently—because we’re a credit union, not a bank. And that difference matters.

We believe in putting people before profits, which is why our members are also our owners. Every dollar we earn is reinvested into the things that matter most: our members, our employees, and our communities. Whether it’s through profit sharing, competitive rates, or local initiatives that make a real impact, we’re here to help Albertans feel good about their money.

We’re looking for passionate, values-driven people to join our team. We welcome individuals from all backgrounds who are aligned with our values and are eager to contribute in meaningful ways. If you're excited to grow your career with a team that’s innovative, hardworking, collaborative and deeply rooted in community, we want to meet you.

Join Servus and discover a better way to work.

We are hiring for a full-time temporary User Experience Designer in our Digital department.

The UX Designer and Web Publisher is a key contributor within the Digital team, responsible for designing and delivering engaging, accessible, and optimized digital experiences. This hybrid role blends user-centered design with hands-on content publishing to ensure seamless, intuitive, and visually compelling experiences across Servus.ca.

Working closely with stakeholders and reporting to the Leader, Acquisition & UI/UX Design, you will lead the end-to-end design process—from research and prototyping to testing and content deployment. You’ll also manage web content within a CMS, ensuring it aligns with UX best practices, accessibility standards, SEO guidelines, and brand consistency.

This position is ideal for a detail-oriented and creative digital professional who is passionate about crafting user experiences that are not only functional and beautiful but also scalable and easy to maintain. Your work will directly influence how members engage with our digital platforms, making their interactions seamless and impactful.

What you'll be doing:

• Designs and delivers intuitive, accessible, and visually engaging user experiences for Servus.ca, ensuring consistency across digital touchpoints.
• Leads the end-to-end UX design process, including user research, wireframing, prototyping, user testing, and iterative design improvements.
• Manages and publishs web content within a content management system (CMS), ensuring accuracy, timeliness, and alignment with UX, accessibility, SEO, and brand standards.
• Collaborates with cross-functional teams and stakeholders to gather requirements, present design concepts, and deliver user-focused digital solutions.
• Applies UX best practices and design thinking principles to create scalable and maintainable digital experiences.
• Monitors and optimizes website performance and user engagement through ongoing testing, analysis, and refinement.
• Advocates for accessibility and inclusive design, ensuring all web content and experiences meet WCAG standards.
• Stays current on industry trends, tools, and techniques to continuously enhance the user experience and content publishing capabilities.

What you bring:

Education & Experience

• Post-secondary education in User Experience Design, Web Design, Digital Media or a related field.
• 3–5 years of experience in UX design and/or web content publishing, ideally in a corporate or financial services environment.

Technical Skills

• Proficiency with design tools such as Figma, Sketch, Adobe XD, or similar.
• Experience working with Content Management Systems (CMS), preferably Umbraco, Wordpress, or similar platforms.
• Strong understanding of UX principles, responsive design, accessibility standards (WCAG/AODA), and SEO best practices.
• Familiarity with HTML/CSS

Analytical & Communication Skills

• Strong problem-solving skills with the ability to translate user needs into functional and visually compelling experiences.
• Excellent verbal and written communication skills, including the ability to present design concepts to stakeholders.
• Detail-oriented with strong organizational skills and the ability to manage multiple projects and priorities.

Collaboration & Mindset

• Comfortable working in a collaborative, cross-functional environment with designers, developers, marketers, and business stakeholders.
• User-focused mindset with a passion for delivering impactful digital experiences and continuously improving design processes.
• Ability to take initiative, accept feedback, and iterate quickly in a dynamic environment.

Why Servus?

Working for Servus has outstanding benefits. In addition to standard benefits like health and wellness, vacation and retirement savings programs, we also provide other important benefits such as:

• Competitive compensation including performance-based incentive pay and profit share

• Training & Development Opportunities

• Career Advancement Potential

• Flexible work options

• Meaningful work towards individual and corporate goals

• Opportunities to get involved and give back through an employee volunteer program

At Servus, our employees are also members. This means you'll have all the benefits of being a member of the credit union including profit sharing, voting for the board of directors, and all of the financial services we provide…with a few additional perks!

What happens next?

We thank all applicants for their interest. Please note applications will only be accepted online and only those applicants under consideration will be contacted.

At Servus Credit Union, we believe in being purposefully cooperative and working together to create a culture of Belonging for everyone. We are committed to an inclusive, equitable, and accessible workplace where everyone is valued, respected, and supported. We encourage applications from individuals of all backgrounds, and accommodations are available during every stage of the hiring process upon request. Your skills, passion and curiosity may find they belong at Servus, so even if you don't check every box, we encourage you to apply!

Posting Closes August 20, 2025

Employment Status: Temporary Full-time - until June 2026