Claims Technical Support Agent
Top Benefits
About the role
Position Type Permanent
If you’re looking for a fulfilling career that can make a real difference in your life, and the lives of others, you’ve come to the right place.
As a national health solutions partner, we put people first in everything we do — and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.
Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest — and it’s reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today.
Applications are being accepted for a full-time permanent position for a Claims Technical Support Agent. This position would require at least 2 days working on-site in the Moncton Main office. In this role you will be responsible for sorting, logging and scanning returned cheques; sorting and indexing scanned claims received by Medavie Blue Cross, as well as other duties assigned by your Team Leader.
Key Responsibilities
- Sort, log and scan returned cheques in database
- Action instructions received in the return cheque database
- Remail returned cheques when applicable
- Indexing of scanned claims by validating members and identifying claims type in the markup stamp
- Follow business processes for the awaiting follow up queue, the re-scan requests and the recycle requests
- Cross training of Easy Dental Validation, Dental Predeterminations and Dental Claims
- Complete duties as assigned by the Team Leader
Qualifications
- Post-secondary education in a related field.
- Minimum six months work experience in an office and customer service environment.
- Experience working with data entry, knowledge of claims eligibility systems, and medical terminology is considered an asset
- Bilingualism is considered an asset
What’s in it for you? What makes us a different kind of employer? Our award-winning culture, a team who really cares, unmatched training and support are all dedicated to ensuring you are set up for success
What We Offer
- Permanent full-time position with opportunity to grow in a well-established organization.
- Flexible work arrangements and emphasis on work-life balance
- Hybrid work options
- Comprehensive health, vision and dental plan that is 100% employer paid effective on your first day.
- 100% employer-matched Defined Contribution Pension Plan
- Annual Incentive Bonus which recognizes your contribution to our success.
- In addition to paid vacation, we offer a gifted week of vacation in your first year and an optional Vacation Purchase Program.
- An organization where we encourage personal learning and growth with opportunities for career development
#CBM1
This posting is for an existing vacancy within our organization / Ce poste est actuellement vacant au sein de notre organisation.
Pay Range 35 003 - 39 378 CAD
The Base Pay range may vary depending on the successful candidate or other relevant job-related factors such as knowledge, skills, qualifications, experience and education/training. In addition to Base Pay, eligible Medavie employees may participate in various performance-based incentive programs. Payments under these programs are discretionary and subject to both individual and organizational results.
We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws . We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.
Our recruitment process may involve automated tools, including AI, to assist in screening applications.
If you experience any technical issues throughout the application process, please email: Medavie.Recruitment@medavie.ca.
About Medavie
Medavie is a national health solutions partner and innovative leader in benefits management, health management, and healthcare delivery. Backed by the strength of a team of 8,200+ professionals, we’re committed to improving the wellbeing of Canadians so that every life can be lived to the fullest.
Medavie provides all-in-one private health insurance, public health administration, emergency medical services as Canada's largest contracted provider, as well as primary care, community health and mental health and addictions solutions, medical communications, and clinical training.
As a not-for-profit organization, we’re recognized for our investments in our employees as one of Canada’s Top 100 Employers, our community and social impact investments as one of Canada's Most Admired Corporate Cultures and certification as a Caring Company, as well as Rainbow Registered accreditation for our commitment to diversity and inclusion.
Similar jobs you might like
Claims Technical Support Agent
Top Benefits
About the role
Position Type Permanent
If you’re looking for a fulfilling career that can make a real difference in your life, and the lives of others, you’ve come to the right place.
As a national health solutions partner, we put people first in everything we do — and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.
Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest — and it’s reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today.
Applications are being accepted for a full-time permanent position for a Claims Technical Support Agent. This position would require at least 2 days working on-site in the Moncton Main office. In this role you will be responsible for sorting, logging and scanning returned cheques; sorting and indexing scanned claims received by Medavie Blue Cross, as well as other duties assigned by your Team Leader.
Key Responsibilities
- Sort, log and scan returned cheques in database
- Action instructions received in the return cheque database
- Remail returned cheques when applicable
- Indexing of scanned claims by validating members and identifying claims type in the markup stamp
- Follow business processes for the awaiting follow up queue, the re-scan requests and the recycle requests
- Cross training of Easy Dental Validation, Dental Predeterminations and Dental Claims
- Complete duties as assigned by the Team Leader
Qualifications
- Post-secondary education in a related field.
- Minimum six months work experience in an office and customer service environment.
- Experience working with data entry, knowledge of claims eligibility systems, and medical terminology is considered an asset
- Bilingualism is considered an asset
What’s in it for you? What makes us a different kind of employer? Our award-winning culture, a team who really cares, unmatched training and support are all dedicated to ensuring you are set up for success
What We Offer
- Permanent full-time position with opportunity to grow in a well-established organization.
- Flexible work arrangements and emphasis on work-life balance
- Hybrid work options
- Comprehensive health, vision and dental plan that is 100% employer paid effective on your first day.
- 100% employer-matched Defined Contribution Pension Plan
- Annual Incentive Bonus which recognizes your contribution to our success.
- In addition to paid vacation, we offer a gifted week of vacation in your first year and an optional Vacation Purchase Program.
- An organization where we encourage personal learning and growth with opportunities for career development
#CBM1
This posting is for an existing vacancy within our organization / Ce poste est actuellement vacant au sein de notre organisation.
Pay Range 35 003 - 39 378 CAD
The Base Pay range may vary depending on the successful candidate or other relevant job-related factors such as knowledge, skills, qualifications, experience and education/training. In addition to Base Pay, eligible Medavie employees may participate in various performance-based incentive programs. Payments under these programs are discretionary and subject to both individual and organizational results.
We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws . We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.
Our recruitment process may involve automated tools, including AI, to assist in screening applications.
If you experience any technical issues throughout the application process, please email: Medavie.Recruitment@medavie.ca.
About Medavie
Medavie is a national health solutions partner and innovative leader in benefits management, health management, and healthcare delivery. Backed by the strength of a team of 8,200+ professionals, we’re committed to improving the wellbeing of Canadians so that every life can be lived to the fullest.
Medavie provides all-in-one private health insurance, public health administration, emergency medical services as Canada's largest contracted provider, as well as primary care, community health and mental health and addictions solutions, medical communications, and clinical training.
As a not-for-profit organization, we’re recognized for our investments in our employees as one of Canada’s Top 100 Employers, our community and social impact investments as one of Canada's Most Admired Corporate Cultures and certification as a Caring Company, as well as Rainbow Registered accreditation for our commitment to diversity and inclusion.