Associate Director, Rates & Credit Front Office Support SME
Top Benefits
About the role
Job Description
What is the opportunity?
We are seeking an experienced and highly motivated Production Services Leader in the fast-paced Capital Markets, QTS, Fixed Income Production Application Support team.
This position will own delivery of Production Application Support services to the Fixed Income Trading Floor, leveraging ITIL service management principles of Event, Incident, Problem and Change management and serve as primary escalation point for any issues impacting the production environment.
The ideal candidate should have strong capital markets experience and serve as face-off to CM Business, Development, and Infrastructure teams.
**What will you do? **
- Lead a team of production support analysts in the United States providing world class High-Touch Trading Floor Support to the Fixed Income Rates, and Credits Desks, ensuring the highest levels of service
- Operate as a Player/Coach, bringing to the table a mix of hands-on technical and business knowledge, people leadership, project and communication skills, developing deep knowledge of applications, architecture, up and downstream flows.
- Manage Production, acting as an escalation point for operational teams leading in incident response, problem management, and root cause analysis.
- Will be a self-starter, owning day-to-day operational support services, driving production Stability, Reliability and Service Excellence.
- Employ a data-driven approach to driving production stability via metrics and reporting, partnering closely with Application Development teams and external vendors in driving Production Stability and Continuous improvement.
- Ensure accurate logging of support incidents, conduct Incident and Problem Review Meetings (PRMs) and track action items to closure.
- Drive efficiencies through the implementation of tools and process improvements.
- Provide leadership and subject matter expertise to team members; own the IT Support relationship with the Trading desks and aligned function
What do you need to succeed?
Must Have:
- 5-7 years’ experience in IT with strong knowledge of Capital Markets including Fixed Income Products (FX, Cash, Derivatives, Structured Products, Commodities and Futures); hands-on knowledge of the full Fixed Income trading lifecycle (Market, Client and Reference data, Pricing, booking, execution, live risk, market risk, clearing and settlement flows
- 5-7 Supervisory / Management / team leadership experience in technology support of Capital Markets trading and related functions; excellent verbal and written communication skills and good temperament, with the ability to face off to challenging trading clients.
- Ability to manage the priorities, book of work / open issues from trading desks and work across IT and external vendors to capture, track, status update and drive issues to resolution; strong, hands-on support knowledge of ION and Bloomberg TOMS
- Solid Linux, SQL, and any scripting language (Shell, Perl, Java, Python, etc.); working knowledge of underlying infrastructure and interoperability (servers, storage, network, middleware); experience with Database, Linux, Windows and basic infrastructure
- Good Knowledge of enterprise scheduler platforms and monitoring tools (i.e. Control-M, Geneos, Tableau and Service Now); solid knowledge of and experience ITIL implementing Service management practices (Event, Incident, Problem and Change management activities); production data Analysis using Service Now, PowerPoint presentations, MS Excel charts
Nice to Have:
- Experience in DevOps and cloud technology (AWS, GridGain)
- Experience to support MQ, SOLACE and RV/RMD
The Expected Salary Range For The Above Position Is $135,000 - $225,000 Depending On Factors Including But Not Limited To The Candidate’s Experience, Skills, Registration Status; Market Conditions; And Business Needs. This Salary Range Does Not Include Other Elements Of Total Compensation, Including A Discretionary Bonus And Benefits Such As A 401(K) Program With Company- Matching Contributions; Health, Dental, Vision, Life And Disability Insurance; And Paid Time-Off Plan.
- Rbc’s Compensation Philosophy And Principles Recognize The Importance Of A Highly Qualified Global Workforce And Plays A Critical Role In Attracting, Engaging And Retaining Talent That:
- Drives Rbc’s High Performance Culture
- Enables Collective Achievement Of Our Strategic Goals
- Generates Sustainable Shareholder Returns And Above Market Shareholder Value
Job Skills
Customer Service, Decision Making, Enterprise Application Delivery, Information Technology (IT) Infrastructure, Interpersonal Relationships, IT Systems Integration, System and Console Operations, System Applications, Systems Software
Additional Job Details
Address:
BROOKFIELD PLACE FKA 3 WORLD FINANCIAL CENTER, 200 VESEY STREET:NEW YORK
City:
New York
Country:
United States of America
Work hours/week:
40
Employment Type:
Full time
Platform:
CAPITAL MARKETS
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-10-03
Application Deadline:
2025-10-31
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.
Associate Director, Rates & Credit Front Office Support SME
Top Benefits
About the role
Job Description
What is the opportunity?
We are seeking an experienced and highly motivated Production Services Leader in the fast-paced Capital Markets, QTS, Fixed Income Production Application Support team.
This position will own delivery of Production Application Support services to the Fixed Income Trading Floor, leveraging ITIL service management principles of Event, Incident, Problem and Change management and serve as primary escalation point for any issues impacting the production environment.
The ideal candidate should have strong capital markets experience and serve as face-off to CM Business, Development, and Infrastructure teams.
**What will you do? **
- Lead a team of production support analysts in the United States providing world class High-Touch Trading Floor Support to the Fixed Income Rates, and Credits Desks, ensuring the highest levels of service
- Operate as a Player/Coach, bringing to the table a mix of hands-on technical and business knowledge, people leadership, project and communication skills, developing deep knowledge of applications, architecture, up and downstream flows.
- Manage Production, acting as an escalation point for operational teams leading in incident response, problem management, and root cause analysis.
- Will be a self-starter, owning day-to-day operational support services, driving production Stability, Reliability and Service Excellence.
- Employ a data-driven approach to driving production stability via metrics and reporting, partnering closely with Application Development teams and external vendors in driving Production Stability and Continuous improvement.
- Ensure accurate logging of support incidents, conduct Incident and Problem Review Meetings (PRMs) and track action items to closure.
- Drive efficiencies through the implementation of tools and process improvements.
- Provide leadership and subject matter expertise to team members; own the IT Support relationship with the Trading desks and aligned function
What do you need to succeed?
Must Have:
- 5-7 years’ experience in IT with strong knowledge of Capital Markets including Fixed Income Products (FX, Cash, Derivatives, Structured Products, Commodities and Futures); hands-on knowledge of the full Fixed Income trading lifecycle (Market, Client and Reference data, Pricing, booking, execution, live risk, market risk, clearing and settlement flows
- 5-7 Supervisory / Management / team leadership experience in technology support of Capital Markets trading and related functions; excellent verbal and written communication skills and good temperament, with the ability to face off to challenging trading clients.
- Ability to manage the priorities, book of work / open issues from trading desks and work across IT and external vendors to capture, track, status update and drive issues to resolution; strong, hands-on support knowledge of ION and Bloomberg TOMS
- Solid Linux, SQL, and any scripting language (Shell, Perl, Java, Python, etc.); working knowledge of underlying infrastructure and interoperability (servers, storage, network, middleware); experience with Database, Linux, Windows and basic infrastructure
- Good Knowledge of enterprise scheduler platforms and monitoring tools (i.e. Control-M, Geneos, Tableau and Service Now); solid knowledge of and experience ITIL implementing Service management practices (Event, Incident, Problem and Change management activities); production data Analysis using Service Now, PowerPoint presentations, MS Excel charts
Nice to Have:
- Experience in DevOps and cloud technology (AWS, GridGain)
- Experience to support MQ, SOLACE and RV/RMD
The Expected Salary Range For The Above Position Is $135,000 - $225,000 Depending On Factors Including But Not Limited To The Candidate’s Experience, Skills, Registration Status; Market Conditions; And Business Needs. This Salary Range Does Not Include Other Elements Of Total Compensation, Including A Discretionary Bonus And Benefits Such As A 401(K) Program With Company- Matching Contributions; Health, Dental, Vision, Life And Disability Insurance; And Paid Time-Off Plan.
- Rbc’s Compensation Philosophy And Principles Recognize The Importance Of A Highly Qualified Global Workforce And Plays A Critical Role In Attracting, Engaging And Retaining Talent That:
- Drives Rbc’s High Performance Culture
- Enables Collective Achievement Of Our Strategic Goals
- Generates Sustainable Shareholder Returns And Above Market Shareholder Value
Job Skills
Customer Service, Decision Making, Enterprise Application Delivery, Information Technology (IT) Infrastructure, Interpersonal Relationships, IT Systems Integration, System and Console Operations, System Applications, Systems Software
Additional Job Details
Address:
BROOKFIELD PLACE FKA 3 WORLD FINANCIAL CENTER, 200 VESEY STREET:NEW YORK
City:
New York
Country:
United States of America
Work hours/week:
40
Employment Type:
Full time
Platform:
CAPITAL MARKETS
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-10-03
Application Deadline:
2025-10-31
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.